The Performer's Edge

Review: My daughter attended this dance school for 1 year. She had a recital in June of 2013. Video taping was not allowed at this event. There was a videographer there to record the event and take order for a copy to be put on a DVD for $25 each. My family and I ordered 2 copies. The person taking the orders wrote the orders down on construction paper and gave no receipt. The owner ([redacted]) told me it would take a few weeks to make the DVD's. After a few weeks I emailed [redacted] and asked about the DVD's. She stated they would be ready in September. September 16 2013 I emailed [redacted] again about the status. She said nothing yet but soon. I asked her for a date and any contact info of the person making the DVD. She refused to give a date and give contact info. She told me by the end of the month, the DVD's will be ready. She still has no DVD's and its now October 2 2013. She rudely told me she would give me my money back or I can be civil and wait like everyone else. I am not seeking a refund. I am seeking the DVD. This was my daughter's first recital and I feel like Im getting played and will never get the DVD's. My family is upset and wants to keep that memory. Its not about the money. We wawnt the DVD's.Desired Settlement: My family and I are not seeking a refund. We want the product we paid for. 2 DVD's which have not been produced yet. I want the memory of my daughter's first recital.