The Pest Guys

Good Afternoon,I've attached our e-mail correspondence with Mrs [redacted] so you can read what was discussed As you will read in our initial response, the customer requested to have spark plugs replaced There was never any mention of a problem with the car, to diagnose the car or did she question the service she requested (see attached "Early Bird Envelope") This was the first time we have seen this vehicle.Please let me know if you need any more information Thanks! [redacted]

Good Afternoon,I've attached our e-mail correspondence with Mrs [redacted] so you can read what was discussed? As you will read in our initial response, the customer requested to have spark plugs replaced? There was never any mention of a problem with the car, to diagnose the car or did she question the service she requested (see attached "Early Bird Envelope")? This was the first time we have seen this vehicle.Please let me know if you need any more information? Thanks! [redacted]

Attached is the voided charge of $*** Thanks! [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Good Afternoon,I've attached our e-mail correspondence with Mrs [redacted] so you can read what was discussed As you will read in our initial response, the customer requested to have spark plugs replaced There was never any mention of a problem with the car, to diagnose the car or did she question the service she requested (see attached "Early Bird Envelope") This was the first time we have seen this vehicle.Please let me know if you need any more information Thanks! Amanda

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with this response because in my experience, if I take my car to a mechanic and describe what is going on and what I think I need, best practice would be to complete a diagnostic before doing any work. Since they did not fix my truck, I had to go to another auto repair shop. After I explained to him what happened and that I purchased ignition coils based on what Auto Repair told me was needed, he said that they would do their own testing to determine what was needed. He called me back and let me know that it was not my ignition coils and told me what was going on with my vehicle and this was in spite of what I told him was needed. Now my truck is running fine! I will not return to Auto Repair for any work on my truck, however, I would like my refund of $**.** that I was told I would get
Regards,
Oketa Winn

Attached is the voided charge of $***. Thanks!***

Attached is the voided charge of $***. Thanks!Amanda

Good Afternoon,I've attached our e-mail correspondence with Mrs*** so you can read what was discussed As you will read in our initial response, the customer requested to have spark plugs replaced There was never any mention of a problem with the car, to diagnose the car or did she
question the service she requested (see attached "Early Bird Envelope") This was the first time we have seen this vehicle.Please let me know if you need any more information Thanks!***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with this response because in my experience, if I take my car to a mechanic and describe what is going on and what I think I need, best practice would be to complete a diagnostic before doing any work.  Since they did not fix my truck, I had to go to another auto repair shop.  After I explained to him what happened and that I purchased ignition coils based on what 301 Auto Repair told me was needed, he said that they would do their own testing to determine what was needed.  He called me back and let me know that it was not my ignition coils and told me what was going on with my vehicle and this was in spite of what I told him was needed.  Now my truck is running fine! I will not return to 301 Auto Repair for any work on my truck, however, I would like my refund of $**.** that I was told I would get.
Regards,
Oketa Winn

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Good Afternoon,I've attached our e-mail correspondence with Mrs. [redacted] so you can read what was discussed.  As you will read in our initial response, the customer requested to have spark plugs replaced.  There was never any mention of a problem with the car, to diagnose the car or did she...

question the service she requested (see attached "Early Bird Envelope").  This was the first time we have seen this vehicle.Please let me know if you need any more information.  Thanks![redacted]

Attached is the voided charge of $[redacted].  Thanks![redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Good Afternoon,I've attached our e-mail correspondence with Mrs. [redacted] so you can read what was discussed.  As you will read in our initial response, the customer requested to have spark plugs replaced.  There was never any mention of a problem with the car, to diagnose the car or did she...

question the service she requested (see attached "Early Bird Envelope").  This was the first time we have seen this vehicle.Please let me know if you need any more information.  Thanks! Amanda