The Pet Spot, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The answer to the customers questions is that we do not board ferrets or exotic pets. That is the...

only question he asks in our exchange. Per my conversation with [redacted], she said to forward the really strange emails this customer sent to me.  This was a very confusing and odd exchange.  The emails are below:  Anyway my number is ###-###-#### try to call me if you want to talk.On Apr 5, 2016 11:10 AM, "[redacted]" <[redacted]> wrote:I'm not even in cinncinati right now. So I can't talk to you.On Apr 5, 2016 11:07 AM, "[redacted]" <[redacted]> wrote:I cannot find it on caller id. I would love the chance to sit down and discuss this in person.   Sent from my iPhone On Apr 5, 2016, at 10:59 AM, [redacted] <[redacted]> wrote:And my number is on your caller I'd anyways. Why do I need to give it to you?On Apr 5, 2016 10:56 AM, "[redacted]" <[redacted]> wrote:Are you going to awnser my question about boarding ferrets and guinea pigs or not? And I'm not caling you until your change your attitude I will not talk to a rude jerk. The Revdex.com report will remain unresolved until you awnser that question and aplolgize to me.On Apr 5, 2016 10:48 AM, "[redacted]" <[redacted]> wrote:How can you ask me a question when I cannot hear you at all?    I explained this nicely more than once. Below was my response:  I fail to understand why you ever got mad or nasty. I would have happily helped you.  Your response is completely unnecessary and uncalled for. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄  I deeply apologize if you believe you were hung up on twice.  I’m willing to bet you have a [redacted] area code.  I answered both of your phone calls, and repeatedly said “Thank you for calling The Pet Spot” and never received any response whatsoever.  I believe you may have accidentally muted your phone.  I assure you we are customer service oriented and would never hang up on any customer.  If you have having phone problems, please email me your number and I’ll call you.  I hope to have the opportunity to speak with you in the near future. Best Regards,Jeff <image003.jpg> [redacted] The Pet Spot General Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 05, 2016 10:42 AM To: [redacted] Subject: RE: I got hung up on twiceNo I'm not giving you a call or speaking to you in person. You cuased this problem. All I was trying to ask was if you allowed ferrets and guinea pigs? On Apr 5, 2016 10:34 AM, "[redacted]" <[redacted]> wrote:Who are you?   Why are you going out of your way to cause problems when we’ve never actually spoken to you and did nothing but try to help you? Why don’t you give me a call or stop by.  I would love the opportunity to speak with you in person. Best Regards,Jeff <image004.jpg> [redacted] The Pet Spot General Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto:[redacted]] Sent: Monday, April 04, 2016 8:31 PM To: [redacted] Subject: Re: I got hung up on twiceI had a importaint question about boarding to ask you. But your greedy and selfish so forget it.On Apr 4, 2016 8:19 PM, "[redacted]" <[redacted]> wrote:Your the worst gm and founder ever. You didn't even awnser my questions. Why are you playing games with me. You deserve to go out of busniess. I'm contacting the better busniess bureau. On Apr 4, 2016 7:44 PM, "[redacted]" <[redacted]> wrote:Sir,I am done playing games with you. I am the founder and general manager.   I make the decisions.  Please take your business elsewhere. [redacted]  Sent from my iPhone On Apr 4, 2016, at 7:27 PM, [redacted] <[redacted]> wrote:Your supposed to help me immedately. Do you even know what the defenition of immedately is? Your a liar and a jerk.On Apr 4, 2016 7:21 PM, "[redacted]" <[redacted]> wrote:My phone works fine their ether something wrong with your phone or something wromg with your hearing. On Apr 4, 2016 6:59 PM, "[redacted]" <[redacted]> wrote:Sir, I already answered your email.  As I explained, I answered your phone calls and each and every time, there was nobody speaking to me.  I assure you that your phone was experiencing problems or you accidentally muted your phone. I would never hang up on a customer for any reason. If you would like help, please let me know and I’ll ensure you receive help immediately.  Best Regards,Jeff <image003.jpg> [redacted] The Pet Spot General Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto:[redacted]] Sent: Monday, April 04, 2016 6:32 PM To: [redacted] Subject: RE: I got hung up on twiceAre you going to awnser my previous email? Probably not you will ignore me just like when I called. You are horrible at coustomer serviceOn Apr 4, 2016 5:44 PM, "[redacted]" <[redacted]> wrote:Sir, I deeply apologize if you believe you were hung up on twice.  I’m willing to bet you have a [redacted] area code.  I answered both of your phone calls, and repeatedly said “Thank you for calling The Pet Spot” and never received any response whatsoever.  I believe you may have accidentally muted your phone.  I assure you we are customer service oriented and would never hang up on any customer. If you have having phone problems, please email me your number and I’ll call you. I hope to have the opportunity to speak with you in the near future. Best Regards,Jeff <image004.jpg> [redacted] The Pet Spot General Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto:[redacted]] Sent: Monday, April 04, 2016 5:37 PM To: [redacted] Subject: I got hung up on twiceI was in the middle of asking a question during a call and the guy hung on me both times when I was in the middle of asking a question. Are all of your employees that rude?

I asked if his busniess offered boarding for ferrets and guinea pigs.And I asked how much he charged to board them if they allowed themAnd I asked if they are not allowed to be boarded there then why not