The Petstop Pet Grooming

Revdex.com:The business still has not offered to resolve my complaintI called and asked how much for a bath for my dogI don't know why they are saying I asked for extra services for one dog and not the other dogI wouldn't have treated a dog to a dollar bath, that's the price of a human massage I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com,This client had called to schedule a bath and brush for a "new" dog and was quoted as $ When she checked in she asked if there was anything else we could do, we offered a Spa Special (upgraded shampoo, conditioner and teeth brushing) for an additional $ Here is the
notes from our Manager Heather from the client profile:8/25/Owner called and said that she was quoted $for a bath and brush and was charged $Her bath and brush price was $and she asked what else she can do for him, Alexis recommended the spa special+teeth for $moreI let her know that my receptionists are aware that our lowest bath and brush price is $and that the spas special was an add onShe said we are lying to our customers and wants a refundI let her know that all of the services were completed and done correctly and sounds like there was just a big misunderstandingI said I would be more than happy to credit her account for a bath and brush for next time for the confusionShe said she is not coming back- HCAs you can see, we preformed all services, offered a free future service and we have been turned down Not our choice of outcomes, as it is not our policy to refund for services rendered, we have exhausted our options. Regards,Michel K***Petstop School of Dog Grooming and Salon***[email protected]

Revdex.com,This client had called to schedule a bath and brush for a "new" dog and was quoted as $ When she checked in she asked if there was anything else we could do, we offered a Spa Special (upgraded shampoo, conditioner and teeth brushing) for an additional $ Here is the notes from
our Manager Heather from the client profile:8/25/Owner called and said that she was quoted $for a bath and brush and was charged $Her bath and brush price was $and she asked what else she can do for him, Alexis recommended the spa special+teeth for $moreI let her know that my receptionists are aware that our lowest bath and brush price is $and that the spas special was an add onShe said we are lying to our customers and wants a refundI let her know that all of the services were completed and done correctly and sounds like there was just a big misunderstandingI said I would be more than happy to credit her account for a bath and brush for next time for the confusionShe said she is not coming back- HCAs you can see, we preformed all services, offered a free future service and we have been turned down Not our choice of outcomes, as it is not our policy to refund for services rendered, we have exhausted our options. Regards,Michel K***Petstop School of Dog Grooming and Salon***[email protected]

Revdex.com:The business still has not offered to resolve my complaint. I called and asked how much for a bath for my dog. I don't know why they are saying I asked for extra services for one dog and not the other dog. I wouldn't have treated a dog to a 45 dollar bath, that's the price of a human massage. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:The business still has not offered to resolve my complaint. I called and asked how much for a bath for my dog. I don't know why they are saying I asked for extra services for one dog and not the other dog. I wouldn't have treated a dog to a 45 dollar bath, that's the price of a human massage. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The business still has not offered to resolve my complaint. I called and asked how much for a bath for my dog. I don't know why they are saying I asked for extra services for one dog and not the other dog. I wouldn't have treated a dog to a 45 dollar bath, that's the price of a human massage. 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

Revdex.com,This client had called to schedule a bath and brush for a "new" dog and was quoted as $30.  When she checked in she asked if there was anything else we could do, we offered a Spa Special (upgraded shampoo, conditioner and teeth brushing) for an additional $15.  Here is the...

notes from our Manager Heather from the client profile:8/25/2015 Owner called and said that she was quoted $15 for a bath and brush and was charged $45. Her bath and brush price was $30 and she asked what else she can do for him, Alexis recommended the spa special+teeth for $15 more. I let her know that my receptionists are aware that our lowest bath and brush price is $30 and that the spas special was an add on. She said we are lying to our customers and wants a refund. I let her know that all of the services were completed and done correctly and sounds like there was just a big misunderstanding. I said I would be more than happy to credit her account for a bath and brush for next time for the confusion. She said she is not coming back. - HCAs you can see, we preformed all services, offered a free future service and we have been turned down.  Not our choice of outcomes, as it is not our policy to refund for services rendered, we have exhausted our options. Regards,Michel K[redacted]Petstop School of Dog Grooming and Salon[redacted][email protected]