The Philadelphia Print Shop, Ltd.

March 14, 2016Dear [redacted],Thank you for your letter of March 8, informing us of the complaint made against The Philadelphia Print Shop on March 4, 2016 by [redacted] which arrived on the afternoon of March 11.Earlier in the day on March 11, 2016, we received confirmation from [redacted]...

[redacted] via email, that he is accepting the $210 credit card refund and $300 payment which he had requested.I attach the following documents:• our letter to [redacted] dated today, with which his refund and check are enclosed • itemized restoration estimate from his conservator• all email correspondence between [redacted] and myself regarding this conservation • the conservation form for his lithograph when it came to our shop in January of this yearAs we were already prepared to satisfy [redacted]'s request before we knew of the Revdex.com complaint, it is my expectation that this complaint will have been resolved in the most favorable manner possible.As a Standard Business Questionnaire was also included with your letter, I have completed that information online today.Should there be questions or further steps that need to be taken in this matter, please do not hesitate to contact me directly via phone, email or postal mail.