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The Phlebotomy Professional Training Center

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I [redacted] enrolled in a phlebotomy class on January 5 ,2015 my first test was on 1/12/15 the test consists of twenty seven questions I missed 7 and got 20 right. I was asked on 1/21/15 at the end of class Ms. [redacted] the instructor informed me that on the flowing Monday 1/26/15 I would have to take to test. I informed Ms. [redacted] that I did not mind retaking the 7 I missed on the test but I refuse to take the whole test over. On Saturday 1/24/15 Ms. [redacted] call me and to not come back to her home that she was kicking me out of class. And that she wouldn't refund my money from her. This really huurtProduct_Or_Service: certificate Account_Number: [redacted]Desired Settlement and for her to pay for me to go to [redacted] phlebotomy class. I thank Ms. [redacted] is a fraud I don't think she has a license to teach this class. I think she's taking peoples money with no plans of the students finish. I have a writer contract it state nothing about having to make a hundred on every test also I will like to say that this was a non credit certification. I thought that means you have to pass the class in a whole not no one test.Business Response I teach phlebotomy from a business that I originated from my home: Phlebotomy Professionals Training Center. I am a certified phlebotomy instructor with a Bachelor's degree in Health Care Administration/Health Care Management. I am well qualified to teach phlebotomy but choose to do so from my home to enable those that cannot afford to attend the larger institutions to take the class and get a certification as a certified phlebotomy technician that can be used at any state in our nation. I offer the certification through the [redacted]. On January 5, 2015 I began a new 8 week class in which I had four students sign up. One of the students was [redacted]. [redacted] completed three weeks of class successfully but on two consecutive days (January 20, 21, 2015)[redacted] became very argumentative during class about a test score that she received and proceeded to argue about me not offering a syllabus for my program. On the 20th of January she grew very argumentative about her payment after I asked her after class if she had her payment that she had promised to make on the 19th. [redacted] was very disrespectful to myself and my other students and after two students complained about her behavior I called [redacted] on Saturday January 24, 2015 to discuss her behaviors and actions in class. She was argumentative on the phone and after several unsuccessful attempts to diffuse the situation, I asked [redacted] for her address so that I could send her a dismissal letter. [redacted] verbalized her dissatisfaction for my teaching methods and the structure of my classes and therefore I felt it necessary to discharge her from all future classes with Phlebotomy Professionals. I mailed [redacted] the dismissal letter as well as a copy of the contract that she signed regarding my refund policy. As with any complaint, my business certainly hates to have an unsatisfied customer but I feel that I did my duty to reach out to [redacted] and try to come to a mutual understanding so that she could complete the class as she set out to. After that mutual understanding was not met, I found it in my best interest to dismiss her from my program. Thank you for allowing me to defend my business online. [redacted], BSHAPhlebotomy Professionals Training Center

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Description: Phlebotomy Training & Certification

Address: 2703 Brownlow Ct, Raleigh, North Carolina, United States, 27610-3497


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