The Phoenix Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When this fence was purchased a contract was signed stating that for as long as I own the home, the fence is fully covered for defects in the materialThe fence is peeling, the color is fading in most areas, the top of the panels, which were the same cedar color, completely bleached whiteOther areas on the panals have white streeksYes, they did offer me a new fence in a different color which is not what I purchased nor what I ever wantedI want the fence that I picked out, paid for, and signed a contract forI feel this is breach of contract and the company should stand behind it's agreement which is in writing and signed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company claims to want to satisfy the customer, since I am not purchasing a new fence, I am in need of repairs/replacements to an existing fence that is covered under my current warranty for defects in the materials and laborI believe they are claiming the defects in the materials have been corrected, therefore I see no reason why my original warranty shouldn't be covering the repairs/replacements, as promisedEven when I called and their man came to take pictures of how bad the defects were, no one mentioned anything about a waiver of warranty, they set up the appointment to do the repairs for And on the day of the appointment called that morning to cancelThen on 0716, sent me a waiver to sign, after they already agreed to do the repairs/replacementsHow does that satisfy the customer?? Do I have to go further with this claim, to the local news or my attorney? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

As stated earlier, Amendolas's Fence company has offered to replace the affected sections of [redacted] ***'s current Cedar PVC fencing with our new Cedar PVC product Our new Cedar PVC comes with a three year warranty however since the year warranty was not acceptable to [redacted] ***, we offered to give her a year warranty on the new Cedar PVC product Amendola's Fence company's goal is to satisfy our customers therefore the offer we gave to [redacted] *** is a fair and reasonable offer If [redacted] agrees to the offer, we will be happy to set up a date with her for the replacement Thank you

Amendola's apologizes for the oversight A refund has been issued for the amount on 8/*/ The customer is absolutely correct; we dropped the ball Again sorry for any inconvenience this has caused A copy of the receipt has been mailed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] When this fence was purchased a contract was signed stating that for as long as I own the home, the fence is fully covered for defects in the materialThe fence is peeling, the color is fading in most areas, the top of the panels, which were the same cedar color, completely bleached whiteOther areas on the panals have white streeksYes, they did offer me a new fence in a different color which is not what I purchased nor what I ever wantedI want the fence that I picked out, paid for, and signed a contract forI feel this is breach of contract and the company should stand behind it's agreement which is in writing and signed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is our company policy to charge a service fee of plus tax to inspect a fence for repair. There was some miscommunication with the customer on exactly what needed to be done. We offered to resend an inspector at no charge to re- inspect the problem. Apparently he was fed up
and didn't want to deal with us anymore. Amendolas made a mistake and tried to rectify it. As a courtesy we will refund his service charge. He can contact Marissa with his credit card information and we will take care of the credit

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have been contacted by the business and they assured me a refund would be issued todayI will consider the issue closed when the refund has posted to my credit card which is all the I have been asking for since April of this year
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with Marissa today (8/**/at 11:50am). I requested the last digits of the card used on the original charge. Marissa could not locate the original card number so I provided the card number I believed was used, which should receive the refund. Marissa was very pleasant on the phone and informed me the refund would be issued.Thank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes the contract does say that the customer is to obtain a survey, however, just underneath the company representative's signature it also states that a "SURVEY PLAN MUST BE AVAILABLE AT THE TIME OF INSTALLATION" By deductive reasoning, since the fence was installed, then it clearly is implied that a survey was available at the time of installation and the fence was installed in an unacceptable location Furthermore, the fact that Amendola responded with they will "possibly" split the cost of the labor doesn't sit well with me This is not a definitive solution to a problem caused by Amendola I've been burned once by this company, I'm not about to agree with something that could "possibly" burn me twice I filed a complaint with the Attorney General and I am looking into small claims court The town granted me an extension to fix the problem as they agree with my complaint I spent $9,on a new fence in and recommended this company to others in the past years, which they received jobs from To me, this is unacceptable and does not show the appreciation of a loyal customer I have to absorb the cost of a surveyor to stake the property and redo a final survey, costs which could amount to $ I feel that all these expenses should be covered by Amendola Fence Co., but I will be willing to pay for the surveyor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Amendola's Fence has no record that a survey was provided at the time of the installation in 2008. The area in question on the contract states that the customer was to obtain a survey for the installation, however again there is no record of a survey on file for contract ***, dated February
**, 2008.Amendola's Fence understands that the fence installed in is not on the property line as per the survey provided recently dated 3/**/but because it cannot be proven that a survey was provided at the time of the installation, a labor charge to move the fence to a new location will have to be implemented.Being that *** *** has been a loyal customer of Amendola's Fence for some time, Amendola's Fence is willing to meet with the *** *** at the property, after the property lines have been staked out by a licensed land surveyor, to determine exactly how many sections and post of fence need to be moved. At that point Amendola's Fence is willing to discuss possibly splitting the cost of the labor for the project, however only after an Amendola's Fence Representative inspects the project

Amendola's apologizes for the oversight.  A refund has been issued for the amount on 8/*/17.  The customer is absolutely correct; we dropped the ball.  Again sorry for any inconvenience this has caused.  A copy of the receipt has been mailed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company claims to want to satisfy the customer, since I am not purchasing a new fence, I am in need of repairs/replacements to an existing fence that is covered under my current warranty for defects in the materials and labor. I believe they are claiming the defects in the materials have been corrected, therefore I see no reason why my original warranty shouldn't be covering the repairs/replacements, as promised. Even when I called and their man came to take pictures of how bad the defects were, no one mentioned anything about a waiver of warranty, they set up the appointment to do the repairs for 07/**/16. And on the day of the appointment called that morning to cancel. Then on 07/**/16, sent me a waiver to sign, after they already agreed to do the repairs/replacements. How does that satisfy the customer??  Do I have to go further with this claim, to the local news or my attorney?
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated earlier, Amendolas's Fence company has offered to replace the affected sections of [redacted]'s current Cedar PVC fencing with our new Cedar PVC product.  Our new Cedar PVC comes with a three year warranty however since the 3 year warranty was not acceptable to [redacted], we offered to give her a 6 year warranty on the new Cedar PVC product.  Amendola's Fence company's goal is to satisfy our customers therefore the offer we gave to [redacted] is a fair and reasonable offer.  If [redacted] agrees to the offer, we will be happy to set up a date with her for the replacement.  Thank you.

We have acknowledged the concerns of [redacted] Cedar PVC fence within a reasonable time and are willing to change out all affected areas due to weathering. Our Engineers have invested a lot of time and attention to perfecting that particular line, which in turn now gives the customer a...

greater longevity to their fence. We have also offered to replace [redacted] Fence with our White and Sand Stone design which is another Wood Grain look similar to the Cedar PVC. Both of these lines do carry a limited lifetime warranty of 10 years which was equivalent to [redacted] purchase in 2012. Due to the nature of this darker product, normal fading and discoloration should be expected and we no longer offer a lifetime guarantee on the Cedar PVC line. However we do now offer a 3 year warranty for a new material coming off the assembly line, which covers splitting, deterioration, corrosion, flaking and peeling. Tell us why here...

Initial Business Response /* (1000, 5, 2015/06/02) */
[redacted] once again we are very sorry for any issues you are having. We've tried to do everything we can to help with your issues by delivering the phone to you in Troy, MO and providing a full refund. In addition, as you mentioned we've also...

gone ahead and repaired your device again when you were having more issues with your power button and sent an American Express gift card to your office address. We're sorry you haven't been able to get in touch with [redacted] about your camera issue, he did receive the voice mail you left on 5/27 at 3:00 pm. He did return your call the next day and left a voice mail at the office contact number.
Again, we would like to resolve your camera issue which sounds like it may be a setting issue or simply a dirty camera lens. You can drop the phone off in one of our 10 area kiosks as a Free Diagnostic and then we will pick it up and troubleshoot your camera issues and get in touch with you or you can bring it to one of our 3 repair hubs for us to look at. Our phone number is XXX-XXX-XXXX in case you want to get in touch with us before you bring in or drop off your device.