May 2, 2018Dear [redacted] ,The complaint made by [redacted] is being addressedPer request, we will be picking up the wipesWe do dispute that this was ever a “sample” [redacted] has placed multiple orders with our company and understands our procedures Both orders went through our Verification Department and were confirmed with [redacted] If she was under the impression that it was a “sample”, our Verification would have informed her “this is not a trial or a sample, and you will receive an invoiceMoreover, both of these orders were generated on separate days days apartHad she been under the mistaken impression that it was a sample after the first order, surely, she wouldn’t have thought days later that we would send her more of the same merchandise as a “sample”Moreover, when [redacted] called us on 2/8/to return, she was informed at that time that we would refer this to the sales rep to handle, and if for some reason she hadn’t heard from him within a week, she could call back and speak with our Customer Service Department on 2/15/and we would be able to handle it then Instead of reaching back out on that date when it would be resolved internally, she reached out to the Revdex.com and created this complaintHowever, while we dispute her assertions of a “sample” and believe this complaint is inaccurate, both orders are within our return policy and [redacted] ** Call Tags were generated on 2/16/and [redacted] should be out to pick up the merchandise in the next couple of days Sincerely, Raymond *H***Accounts Receivable Coordinator
April 5, 2017Dear [redacted] ,I read this complaint and I don’t quite understand how this reached to the Revdex.com We had a call on Wednesday from [redacted] When we spoke to him we explained our general return policy that we refer any potential return to the sales rep and give them a chance to resolve the issueIn the event that it goes unresolved for days, we will then resolve it within our customer service department.The fishing pole that [redacted] referenced is never called a giftIt is called a “sales promotion” and it is used to promote a saleWhen he called in on Wednesday [redacted] explained to our customer service rep that he is the bar manager and not really authorized to make purchases like thisOur company did nothing wrong, and while I understand that [redacted] disagrees with our sales practices we did everything we could to make sure that this was a good order sent to an authorized buyerAs a matter of fact our representatives are trained to ask for the authorized buyer for maintenance suppliesThis comes off to me like someone unauthorized to purchase agreeing to purchase for the promotion.At the end of the day we’ve gone outside of our standard return procedures in order to try to resolve this as expeditiously as possible; call tags were issued for the merchandise on Friday and upon receipt of the merchandise we will close out the invoice Sincerely, Raymond *H***Accounts Receivable Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The products were sent to [redacted] without going through the proper procedures of establishing a new Vendor/Customer purchasing relationship The products were shipped to one of our locations where other staff used the products unaware that they were sent from an unauthorized Vendor We are not liable for products that are sent to [redacted] without going through the proper channels and processes As far as any promotional item, no one knows if that item arrived or where it may have gone Since it did not go through the process, [redacted] is not liable for something that was unauthorized.Regards, [redacted] , Accounting Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, please note that the very first sentence in the last message was a lieI was off yesterday, I am the only manager who oversees housekeeping, and I am the only male employee in housekeeping, so for them to claim we spoke yesterday is also a lie, especially considering how there is no possible way for me to be confused with someone elseWe do accept them closing this matter Regards, [redacted]
October 4, 2016Dear Heather,I don’t quite understand where I’m supposed to go from hereThe customer asked for us to pick up merchandise, which we didWe freely acknowledged that the employee in question had handled things poorly with respect to his communication with ***We acknowledged that the employee had not met the levels of professionalism and courtesy that we demand out of our staff and that issue has since been addressed.The bottom line in this matter is that the facts are simple [redacted] claims that we sent an unauthorized orderThere are apparently two ***s at the location as she has acknowledgedOur rep contacted them and in his mind had reached some sort of accord on a transactionHad things ended there [redacted] would be well within reason to assume that our rep (who clearly acted poorly on the backend resolution of the issue) might have acted in a way where he sent merchandise without authorization.But as I said in the original response, “We have a separate Verification Department that calls back to ensure validity of any order, the shipping and billing address, as well as the product and any sales promotion that may be sent in conjunction with any orderOn August 27th at 11:AM our Verification had a minute second phone call to confirm this order.” Once we have confirmed an order through our Verification Department I have no problem saying that I believe something was amiss with them as wellI know in [redacted] ***’s mind there is no way that her employee could have been out for a sales promotionI believe the facts speak for themselvesAn initial sales call was placedA [redacted] Gear bag was sent as a sales promotion along with the orderThe sales promotion was delivered on 9/2/at 10:36AMPer [redacted] ***’s request we picked up the merchandiseIn doing so we never received the promotion backFrom the outside looking in it’s a pretty clear set of circumstancesAt this point we’re splitting hairsShe had a belief of how things transpired; our company has a belief of how things transpiredWhen all is said and done we have done as she asked, the merchandise was picked up, the invoice was closed and we have not reached out to contact [redacted] again [redacted] is rejecting our initial response because she doesn’t believe that [redacted] Carr made an order to obtain a promotion, she’s well within her rights to feel that way By the same token we are within our rights to believe that that the facts listed above speak for themselvesI have previously acknowledged our displeasure with how the rep handled things; the Verification Department is designed to avoid having issuesSomeone at [redacted] named [redacted] acknowledged an order with said department and we shipped in good faith Sincerely,Raymond *H***Accounts Receivable Coordinator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for youe help Regards, [redacted]
May 2, 2018Dear [redacted] ,The complaint made by [redacted] is being addressedPer request, we will be picking up the wipesWe do dispute that this was ever a “sample” [redacted] has placed multiple orders with our company and understands our procedures Both orders went through our Verification Department and were confirmed with [redacted] If she was under the impression that it was a “sample”, our Verification would have informed her “this is not a trial or a sample, and you will receive an invoiceMoreover, both of these orders were generated on separate days days apartHad she been under the mistaken impression that it was a sample after the first order, surely, she wouldn’t have thought days later that we would send her more of the same merchandise as a “sample”Moreover, when [redacted] called us on 2/8/to return, she was informed at that time that we would refer this to the sales rep to handle, and if for some reason she hadn’t heard from him within a week, she could call back and speak with our Customer Service Department on 2/15/and we would be able to handle it then Instead of reaching back out on that date when it would be resolved internally, she reached out to the Revdex.com and created this complaintHowever, while we dispute her assertions of a “sample” and believe this complaint is inaccurate, both orders are within our return policy and [redacted] ** Call Tags were generated on 2/16/and [redacted] should be out to pick up the merchandise in the next couple of days Sincerely, Raymond *H***Accounts Receivable Coordinator
April 5, 2017Dear [redacted] ,I read this complaint and I don’t quite understand how this reached to the Revdex.com We had a call on Wednesday from [redacted] When we spoke to him we explained our general return policy that we refer any potential return to the sales rep and give them a chance to resolve the issueIn the event that it goes unresolved for days, we will then resolve it within our customer service department.The fishing pole that [redacted] referenced is never called a giftIt is called a “sales promotion” and it is used to promote a saleWhen he called in on Wednesday [redacted] explained to our customer service rep that he is the bar manager and not really authorized to make purchases like thisOur company did nothing wrong, and while I understand that [redacted] disagrees with our sales practices we did everything we could to make sure that this was a good order sent to an authorized buyerAs a matter of fact our representatives are trained to ask for the authorized buyer for maintenance suppliesThis comes off to me like someone unauthorized to purchase agreeing to purchase for the promotion.At the end of the day we’ve gone outside of our standard return procedures in order to try to resolve this as expeditiously as possible; call tags were issued for the merchandise on Friday and upon receipt of the merchandise we will close out the invoice Sincerely, Raymond *H***Accounts Receivable Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The products were sent to [redacted] without going through the proper procedures of establishing a new Vendor/Customer purchasing relationship The products were shipped to one of our locations where other staff used the products unaware that they were sent from an unauthorized Vendor We are not liable for products that are sent to [redacted] without going through the proper channels and processes As far as any promotional item, no one knows if that item arrived or where it may have gone Since it did not go through the process, [redacted] is not liable for something that was unauthorized.Regards, [redacted] , Accounting Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, please note that the very first sentence in the last message was a lieI was off yesterday, I am the only manager who oversees housekeeping, and I am the only male employee in housekeeping, so for them to claim we spoke yesterday is also a lie, especially considering how there is no possible way for me to be confused with someone elseWe do accept them closing this matter Regards, [redacted]
October 4, 2016Dear Heather,I don’t quite understand where I’m supposed to go from hereThe customer asked for us to pick up merchandise, which we didWe freely acknowledged that the employee in question had handled things poorly with respect to his communication with ***We acknowledged that the employee had not met the levels of professionalism and courtesy that we demand out of our staff and that issue has since been addressed.The bottom line in this matter is that the facts are simple [redacted] claims that we sent an unauthorized orderThere are apparently two ***s at the location as she has acknowledgedOur rep contacted them and in his mind had reached some sort of accord on a transactionHad things ended there [redacted] would be well within reason to assume that our rep (who clearly acted poorly on the backend resolution of the issue) might have acted in a way where he sent merchandise without authorization.But as I said in the original response, “We have a separate Verification Department that calls back to ensure validity of any order, the shipping and billing address, as well as the product and any sales promotion that may be sent in conjunction with any orderOn August 27th at 11:AM our Verification had a minute second phone call to confirm this order.” Once we have confirmed an order through our Verification Department I have no problem saying that I believe something was amiss with them as wellI know in [redacted] ***’s mind there is no way that her employee could have been out for a sales promotionI believe the facts speak for themselvesAn initial sales call was placedA [redacted] Gear bag was sent as a sales promotion along with the orderThe sales promotion was delivered on 9/2/at 10:36AMPer [redacted] ***’s request we picked up the merchandiseIn doing so we never received the promotion backFrom the outside looking in it’s a pretty clear set of circumstancesAt this point we’re splitting hairsShe had a belief of how things transpired; our company has a belief of how things transpiredWhen all is said and done we have done as she asked, the merchandise was picked up, the invoice was closed and we have not reached out to contact [redacted] again [redacted] is rejecting our initial response because she doesn’t believe that [redacted] Carr made an order to obtain a promotion, she’s well within her rights to feel that way By the same token we are within our rights to believe that that the facts listed above speak for themselvesI have previously acknowledged our displeasure with how the rep handled things; the Verification Department is designed to avoid having issuesSomeone at [redacted] named [redacted] acknowledged an order with said department and we shipped in good faith Sincerely,Raymond *H***Accounts Receivable Coordinator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for youe help Regards, [redacted]