The Pike

August 9, 2017Dear [redacted],This
is a simple miscommunication. Obviously we dispute his account of the events or
that we have “sketchy” sales tactics. We do not send merchandise without
authorization. We were under the impression that we had a good order with an
authorized buyer, but apparently...

that was not the case. We received a call from
[redacted] this morning and have already done everything he had asked so I’m a
bit surprised to see this come to the Revdex.com’s attention. Regarding
his discussion of a refund from January 2015 there is no refund to be issued as
there was no payment made. We call tagged the merchandise and closed out the
invoice. The same applies in this case. There is no refund to be issued as
there was no payment made.Call
tags were issued today for the merchandise here as well, the invoice will be
closed out upon receipt of the merchandise back. We have also applied a “Do Not
Sell” to this account. Sincerely,Raymond
** HAccounts Receivable Coordinator

September 9, 2016Dear [redacted],I
appreciate [redacted] taking the time to respond to our response to their original
complaint. We acknowledge that we did not follow [redacted]’s rather stringent vendor
authorization process. That’s certainly a fair assessment on their end. That is
precisely the reason we...

offered to meet halfway and accept a 50% discount. We
are comfortable in recognizing that there is fault on both sides. What [redacted] has
to realize is that while [redacted] is not authorized to determine if [redacted] can
purchase from a new vendor, he represented himself as such. We reached out to
solicit business, and have operated in good faith from the start of things. [redacted]
Garfield is operating as if there is no fault on their end at all for this
situation, and we vehemently disagree with that. While we understand that [redacted]
has procedures and policies to which they adhere, we do as well. [redacted] would have
you believe that only their procedures and policies are germane to the issue at
hand. Again, we acknowledge our role in not following their procedures, but [redacted]
seems to believe that despite the fact that their employees have acted
recklessly and with little regard for honesty that only Delta should accept any
loss in this matter. We appreciate the Revdex.com’s involvement with this situation as
it becomes increasingly clear that Delta is the only company in this situation
that is willing to budge, to meet in the middle and to try to reach a fair
resolution to the issue. Furthermore, let me make this abundantly clear; any and all dishonesty or misrepresentation
came on the end of [redacted]. Despite that fact they have called our integrity as
a company into question. In addition they continue to insist that they be
allowed to walk away from this invoice having accepted a sales promotion, and
product and returned absolutely nothing. I can’t possibly be the only one who
sees a problem with that. For
the purposes of clarity allow me to review this one more time. The facts of
this complaint are crystal clear. Delta reached out and solicited business.
Delta offered a sales promotion in conjunction with a purchase. [redacted]’s employee
represented himself in a manner which was not consistent with his actual role
solely for the purpose of obtaining the sales promotion. A second [redacted] employee
called about returning the merchandise, when we followed up to arrange for
pickup we were told the products were sent back when in fact they were used. In
no way, shape or form has Delta done anything wrong in this matter to accept
that this invoice should be closed without any type of payment. We are being
more than generous by offering a 50% discount on the merchandise and stand firm
that that is the only reasonable and equitable resolution in this matter that
we are comfortable accepting. Sincerely,Raymond H.Accounts Receivable Coordinator

April 5, 2017Dear [redacted],I
read this complaint and I don’t quite understand how this reached to the Revdex.com.
We had a call on Wednesday from [redacted]. When we spoke to him we explained our
general return policy that we refer any potential return to the sales rep and
give them a chance to resolve the...

issue. In the event that it goes unresolved
for 7 days, we will then resolve it within our customer service department.The
fishing pole that [redacted] referenced is never called a gift. It is called a
“sales promotion” and it is used to promote a sale. When he called in on
Wednesday [redacted] explained to our customer service rep that he is the bar
manager and not really authorized to make purchases like this. Our company did
nothing wrong, and while I understand that [redacted] disagrees with our sales
practices we did everything we could to make sure that this was a good order
sent to an authorized buyer. As a matter of fact our representatives are
trained to ask for the authorized buyer for maintenance supplies. This comes
off to me like someone unauthorized to purchase agreeing to purchase for the
promotion.At
the end of the day we’ve gone outside of our standard return procedures in
order to try to resolve this as expeditiously as possible; call tags were
issued for the merchandise on Friday and upon receipt of the merchandise we
will close out the invoice.                                                                                                                 Sincerely,                                   ...⇄ Raymond
*. H[redacted]Accounts Receivable Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  The products were sent to [redacted] without going through the proper procedures of establishing a new Vendor/Customer purchasing relationship.  The products were shipped to one of our locations where other staff used the products unaware that they were sent from an unauthorized Vendor.  We are not liable for products that are sent to [redacted] without going through the proper channels and processes.  As far as any promotional item, no one knows if that item arrived or where it may have gone.  Since it did not go through the normal process, [redacted] is not liable for something that was unauthorized.Regards,[redacted], Accounting Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I don't want to split hairs either, but you keep harping on the call that lasted 1 min. 44 sec.  and implying that during that time an order was placed.  That call was made and transferred to another location within our business.  The reason the call lasted that long was because the caller was on hold, not because an order was being placed.  I want no further contact with this company.  What I wanted was an apology which obviously isn't a part of this company's policy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for youe help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received [redacted] letter in the mail and immediately followed up prior to receiving this complaint. We do not do trials, or samples, but we do allow customers to use a single bottle and if it does not meet their needs, upon receipt of the product back we credit an invoice in full.Because...

[redacted] had used three bottles, [redacted] correctly told [redacted] that they would be responsible for those under our policy. However, upon receipt of a letter from [redacted] I reached out to her to let her know that we would waive our usual policy in this case. As I told [redacted] in our follow up email, there is room for confusion in telephone sales. With the volume of orders we do in a given week to receive as few issues as we do is a testament to both the quality of our reps and our customer service when it comes to resolution of issues when they do arise. Not only did we resolve this issue by crediting the full order upon receipt of the nine bottles, we also issued a check to [redacted] and [redacted] to cover the return shipment that they paid for. Our policy is that upon receipt of a phone call such as [redacted]’s we give the sales rep one week to resolve the issue prior to our customer service handling pickup of the merchandise. As [redacted] was within our return policy, she would not have had to return it on her own outside of that period. We strive to do business the right way. I hear words like “scam” and “deception” and it perks our ears up; those are not words we want associated with our company. I believe in this case that they were inaccurately used to describe our company. We handle things the right way, and I believe that [redacted] is experiencing that now with our follow up customer service. We consider this issue resolved, and according to her emails with us, [redacted] considers this issue resolved as well.Sincerely,Raymond J. H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, please note that the very first sentence in the last message was a lie. I was off yesterday, I am the only manager who oversees housekeeping, and I am the only male employee in housekeeping, so for them to claim we spoke yesterday is also a lie, especially considering how there is no possible way for me to be confused with someone else. We do accept them closing this matter.
Regards,
[redacted]

May 2, 2018Dear [redacted],The
complaint made by [redacted] is being addressed. Per request, we will
be picking up the wipes. We do dispute that this was ever a “sample”. [redacted]
has placed multiple orders with our company and understands our procedures.
Both orders went through our...

Verification Department and were confirmed with
[redacted]. If she was under the impression that it was a “sample”, our
Verification would have informed her “this is not a trial or a sample, and you
will receive an invoice. Moreover, both of these orders were generated on
separate days 18 days apart. Had she been under the mistaken impression that it
was a sample after the first order, surely, she wouldn’t have thought 18 days
later that we would send her more of the same merchandise as a “sample”. Moreover,
when [redacted] called us on 2/8/18 to return, she was informed at that time that
we would refer this to the sales rep to handle, and if for some reason she
hadn’t heard from him within a week, she could call back and speak with our
Customer Service Department on 2/15/18 and we would be able to handle it then.
Instead of reaching back out on that date when it would be resolved internally,
she reached out to the Revdex.com and created this complaint. However,
while we dispute her assertions of a “sample” and believe this complaint is
inaccurate, both orders are within our return policy and [redacted] Call Tags were
generated on 2/16/18 and [redacted] should be out to pick up the merchandise in the
next couple of days.                                                         ...⇄ Sincerely,                                   ...⇄ Raymond
*. H[redacted]Accounts Receivable Coordinator