The Pines Golf Club, Inc.

Attached please find 3 attachments.  We did not receive a first notice - this is the first notice we have received from the Revdex.com.  As you can see, in our computer customer notes it is stated that the vacuum line is permanently plugged off because it is broken (we have made a note of this on...

all workorders since 2006).  Ms. [redacted] called after the closing to say that we broke her valve.  If you look at the picture she sent, the valve handle is off the valve which is unmarked (not skimmer or main drain line - this is the vacuum line and we did not put labeling stickers on this valve because it doesn't work).  We immediately called the technician, who said the valve handle was laying there on the ground when he went there to close the pool so he didn't think anything about it as it is unusable.  We told her this on the closing bill we sent her.  The valve itself is so old that handle and any parts are obsolete.  When things are over 20 years old and exposed to the elements, there is a chance they might get brittle and break.  When our guys accidentally break something that is not ancient, it is generally replaced for free.  Since this was already laying on the ground broken and not even usable, we didn't offer to replace it.  After complaining again in January, she was told the owner would come out and go over it with her.  The technician she is accusing is one of our best technicians who never gets complaints as he is very meticulous and thorough.  Since she did not wait for us to come out this spring like she said she would, we have discussed the issue and have determined that we will go out this week and replace the entire valve at no cost to the customer.  At this point, she is welcome to find another company that better suits her particular needs.