I am going to keep this short. Ms. [redacted] is lying. She used abusive language, to be specific she said [redacted] [redacted] That has no place in civil conversation. I may have been rude, but justified in my actions.
Complaint: [redacted]
I am rejecting this response because: In my opinion the owner is being very defensive, and is only being accusive towards me. I am not an aggressive person at all, and didn't use filthy language. I am not a lier, and would Never try and get someones business in trouble. The way that he yelled at me and treated me was very upsetting. When I walked in there, I wasn't sure that I was in the right place. I asked if I was in the right place,and he said it's fine, I'm the owner. He had a blank look on his face. Perhaps he was having a bad day, that's the nicest thing he said to me. He was the aggressor. He yelled at me, not just raised he voice,He yelled at me telling me that I didn't have all the paperwork. He snatched my paperwork from me, hid it behind his back and wouldn't return it when I asked. And told me that he would Not replace my wipers. I had also called the police, and spoke with Sargent Uyrig. and he told me that there has been lots of complaints on him about the way that he speaks with people. I also called DPS, and [redacted] returned my call, then came to my home to look at my wipers. He looked at them for a while and said they were good and nothing was wrong with them. So I tend to think that my wipers weren't replaced by Pit Pros.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Yes the car was bought used and it was also inspected the next day by an ASE Master certified technician and even though the car had 113,000 miles on it the car was given a satisfactory report! I had NO issues with the car (no engine lights, dashboard lights, etc...) NO issues until the oil change and then the car would not start! It had to be towed from their parking lot, so damage was done there! The inspection by the ASE Master certified technician was done on 5/21/15 and then the oil change was done on 5/23/15. Regardless of the mileage on the car, the car was running perfectly fine until the oil change!
Regards,
[redacted]
To Whom It May Concern, Please allow this letter to serve as a response to the above referenced matter. The vehicle in the complaint had the oil changed at the above location. Ms. [redacted] brought the car into our business on May 23, 2015 which she had purchased three days earlier. The car...
had 113,038 miles on it when arrived at Pit Pros on May 23, 2015. Ms. [redacted] left the car at our business for an oil change to be performed. We performed a standard oil change on the car and parked the car in our parking lot for her to pick up. We have no knowledge of any prior service on the vehicle before it arrived at our business and therefore do not feel responsible for the damage on this high mileage vehicle. Our technicians performed a standard oil change and did not touch or perform service on any other part of the vehicle. Ms. [redacted] contacted our business and left messages however her messages indicated the matter was personal and not related to business. Not knowing who the individual was and the fact that she indicated the matter was personal prompted Pit Pros to not return the call under further investigation could be performed.
I am going to keep this short. Ms. [redacted] is lying. She used abusive language, to be specific she said [redacted] [redacted] That has no place in civil conversation. I may have been rude, but justified in my actions.
Complaint: [redacted]
I am rejecting this response because: In my opinion the owner is being very defensive, and is only being accusive towards me. I am not an aggressive person at all, and didn't use filthy language. I am not a lier, and would Never try and get someones business in trouble. The way that he yelled at me and treated me was very upsetting. When I walked in there, I wasn't sure that I was in the right place. I asked if I was in the right place,and he said it's fine, I'm the owner. He had a blank look on his face. Perhaps he was having a bad day, that's the nicest thing he said to me. He was the aggressor. He yelled at me, not just raised he voice,He yelled at me telling me that I didn't have all the paperwork. He snatched my paperwork from me, hid it behind his back and wouldn't return it when I asked. And told me that he would Not replace my wipers. I had also called the police, and spoke with Sargent Uyrig. and he told me that there has been lots of complaints on him about the way that he speaks with people. I also called DPS, and [redacted] returned my call, then came to my home to look at my wipers. He looked at them for a while and said they were good and nothing was wrong with them. So I tend to think that my wipers weren't replaced by Pit Pros.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Yes the car was bought used and it was also inspected the next day by an ASE Master certified technician and even though the car had 113,000 miles on it the car was given a satisfactory report! I had NO issues with the car (no engine lights, dashboard lights, etc...) NO issues until the oil change and then the car would not start! It had to be towed from their parking lot, so damage was done there! The inspection by the ASE Master certified technician was done on 5/21/15 and then the oil change was done on 5/23/15. Regardless of the mileage on the car, the car was running perfectly fine until the oil change!
Regards,
[redacted]
To Whom It May Concern, Please allow this letter to serve as a response to the above referenced matter. The vehicle in the complaint had the oil changed at the above location. Ms. [redacted] brought the car into our business on May 23, 2015 which she had purchased three days earlier. The car...
had 113,038 miles on it when arrived at Pit Pros on May 23, 2015. Ms. [redacted] left the car at our business for an oil change to be performed. We performed a standard oil change on the car and parked the car in our parking lot for her to pick up. We have no knowledge of any prior service on the vehicle before it arrived at our business and therefore do not feel responsible for the damage on this high mileage vehicle. Our technicians performed a standard oil change and did not touch or perform service on any other part of the vehicle. Ms. [redacted] contacted our business and left messages however her messages indicated the matter was personal and not related to business. Not knowing who the individual was and the fact that she indicated the matter was personal prompted Pit Pros to not return the call under further investigation could be performed.