The Pittsburgh Water and Sewer Authority (PWSA)

Re: Complaint Number [redacted] - Account Number 5102866-1054445Dear Revdex.com:I am writing to you in response to your letter dated May 8th, regarding complaint number [redacted] , for Mr [redacted] The letter expressed concerns regarding the calculation of his sewage bill; this is calculated based on the published rates of The Allegheny County Sanitary AuthorityA four year Alcosan rate structure was approved by The Board of Directors at its public meeting on October 24, 2013.The increase for the fourth year; effective for water used beginning January 1, will be percent (11%).PWSA has experienced system issues which lead to billing delays for some sewage customersPWSA has worked to correct these issues and bill customers in a timely mannerCustomers were contacted via letter on 6/30/to notify them that billing on their account would resumeIn that letter PWSA explained that customers would be enrolled in a payment plan based on the total unbilled consumption amountPWSA also stated that no penalty or interest charges would be applied during this periodThese measures were implemented to avoid undue hardshipThe consumption information for Mr [redacted] ’s sewage account is included as a part of this response letter.Beginning January 1,2017, all PWSA customers, including sewage only customers, will be charged a sewer convyance rateThis change is necessary to fund the repair, maintenance and replacement of PWSA’s essential sewer infrastructureSewage only customers are also users and beneficiaries of this system, but were not previously charged for the sewage and stormwater conveyance service provided to them.Please note the usage data provided has been authorized by Pennsylvania American Water (PAWC)The March 23, invoice billed 1,gallonsThe read provide by PAWC was 4677; documentation included with this response letterIn addition a monthly usage breakdown has been providedIf the customer has questions regarding consumption, please have them contact PAWC directly at ###-###-####, Monday through Friday between 7:am and 7:pm.Sincerely, Mary Lou F*Assistant Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am still awaiting a response from them in regards to the usage I have versus their billsPlease see the attachments Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12550648, and find that this resolution is satisfactory to me Regards, David ***

February 3, 2017Revdex.com Revdex.comHoliday Drive, Suite 220Pittsburgh, Pennsylvania 15220Re: Complaint Number 11968233— Account Number 5019657-1185952Dear Revdex.com:I am writing to you in response to your e-mail dated February l, regarding complaintnumber [redacted] for Mr [redacted] The letter expressed he has concerns regarding thewater that registered through his meter between December it, through January 13th,On January 11th, a high consumption advisory letter was mailed to Mr [redacted] Themeter registered seventeen thousand gallons of water specifically between December 23,and December 27th, Mr [redacted] received correspondence from The WaterExoneration Hearing Board, City of Pittsburgh, denying his appeal requestMr [redacted] wasadvised of the following: “According to our research, PWSA is in compliance with BillingProcedures as established in the Rules and RegulationsChapter 3, section 321.2, states “allmeters or remote reading devices shall be read at least once per year”, which has been done inyour caseConsequently, unless you can provide evidence to the contrary, your appeal mustbe deniedWe have already waived any penalty and interest charges associated with theamount in dispute.”On page two is the consumption information for Mr [redacted] ’s account during the highconsumption period.PWSA considers this mailer resolved.Sincerely,Mary Lou FaganAssistant Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern,Regarding the response from Mary Lou F*, Assistant Manager in customer service, unfortunately PWSA's response is unsatisfactoryThe response in no way explains the billing discrepancy between American Water and PWSA.American Water's invoices have me utilizing roughly 1800-gallons of water/month, and that is what they billed me forI have evidence of this if necssary.PWSA on the other hand is billing me at nearly double that usage and in turn is claiming their errors in billing are due to American Water reporting higher usage.If American Water sees my water usage at 4500+ gallons per month but only bills me for 1800, who's fault is this?This matter needs to be investigated further by PWSAI request that the assistance manager, Mary Lou F*, reach out to American Water to determine why there is this discrepancyThis is not an issue of me having a concern over consumption, my concern is that PWSA is over-billing me and the response given does absolutely nothing to address this concern.I would like a response from the assistant manager on the outcome of their follow up with American WaterAt that time if necessary I can reach out to American Water to determine why they are billing me for nearly half of what they are sending to PWSA as consumption statisticsThis is an issue between American Water and PWSA, not me, the consumer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The PWSA states that I received a bill for $due on May 24th They sent me multiple bills after I told them I contacted the Revdex.com - I received different bills on Saturday from the PWSA totally almost $ This does not tell me that my issue is resolved and that I will be getting monthly bills going forward This has been ongoing for over a year now They have not been addressing these in a timely matter - I have to email multiple times to get any answers I have been asking for a bill since I paid my last bill in January (which only covered my balance through December) The only gave me copies of my bills once I notified the Revdex.com I do not consider this resolved until I receive regularly monthly bills without asking for my monthly bill Regards, [redacted] ***

Attention: [redacted] , Operations TeamAccount Number: [redacted] Revdex.com Identification Number: [redacted] Dear Ms [redacted] :This letter is in response to a complaint that was filed with your agency against The Pittsburgh Water and Sewer Authority by [redacted] on October 13, This customer has a total amount due of $These charges were due to a catconsumption invoice for thousand gallons of water as there were estimated readings for her accountThe Pittsburgh Water and Sewer Authority provided this customer with a payment plan of $for a six month periodThis customer must also pay current usage charges every month.This customer was sent a 10-Day Disconnection Notice for $All customers are sent a reminder notice if their water usage charges are past dueThe steps to disconnect water service requires The Pittsburgh Water and Sewer Authority to send the customer a 10-Day Disconnection Notice, telephone the customer and/or post a 48-Hour Disconnection Notice to the property, which informs the customer that there will be an interruption of water service.If you have additional questions regarding this complaint, please contact me at ###-###-#### or you may contact The Pittsburgh Water and Sewer Authority Customer Service at ###-###-#### or via email at [redacted] Our office hours are Monday through Friday 8:a.mto 6:p.mEastern Time.Tanya G***-W***

ID: [redacted] Dear Revdex.com:This letter is in response to your correspondence dated December 12, The customer has concerns regarding the receipt of automated calls.We apologize for any inconvenience this has caused to Mr***PWSA has identified the account tied to the telephone number ###-###-#### in our recordsThe number has been removed from our automated call database.PWSA has contacted the customer by mail requesting them to contact us as soon as possible to update their contact information.If you have any questions, please contact Customer Service at ###-###-#### or via email at [redacted] Office hours are Monday through Friday 8:am to 6:pm.Sincerely,Tanya G***W***Senior Manager, Customer ServiceEnclosures

Re: Complaint Number [redacted] Dear RevDex.com:We are writing to you in response to your complaint letter dated May 2, 2016 regarding complaint number [redacted] .The Pittsburgh Water and Sewer Authority (PWSA) is aware of the delays. We are addressing the issues preventing us from issuing... bills in a timely manner. Due to the delayed billing, if the total balance due creates a financial hardship, PWSA will offer payment plans to customers based on financial need.Ms. [redacted] was recently sent a bill in the amount of $38.34 due on May 24, 2016. The last payment received on Ms. ***’s account was for $172.58 on January 22, 2016. Her account is current.We apologize for any inconvenience this delay may have caused. PWSA considers this matter resolved.If the customer has questions regarding their bill, please have them contact PWSA Customer Service at ###-###-####, or via e-mail at [redacted] Office hours are Monday through Friday from 8:00 a.m. to 6:00 p.m.Sincerely,Tanya G***-W***Senior Manager Customer Service

Pittsburgh Water and Sewage Authority PWSA charged me for water consumption usage which were estimated billings. How could this be? There was never a inside water service line installed from the meter outside in the ground the rear of my building. As a General Contractor and Construction Manager, dba, Shalom Construction Company since September 1980, since February 2012, I have been paying Jordan Tax Service because every time I went before th Exoneration Board for PWSA they always ruled in favor of PWSA. The Exoneration Board does not exist now, good ridance! Since Feb. 2012, Jordan Tax Service claims I have only paid them $3,985.70 which went to PWSA I filed a Formal Complaint with the Pennslyvania Utility Commission back in Dec. 2018. Today is March 12, 2019. It was assigned to an Investigator, Timothy Clark. PWSA lied saying all I paid was $1460. They can only go back four (4) yrs., which is a ruling of PUC. I am now fortunate, after 5 calls to PUC to have someone from the Exective Office call me saying they have assigned Timothy Clark. That the Attorney General of PA. They are investigating other allegations from commercial property owners and others about how PWSA operates. They really need to investigate Jordan Tax Service for shoddy bookkeeping. They have ripped me off for years with Property and Real Estate Taxes, city of Pittsburgh and Allegheny County Real Estate taxes. Jordan Tax Service has no one to account to either. Jordan Tax Service has charged me feed and penalties from estimated water consumption charges I paid via: PWSA. I am still paying Jordan Tax Service for water consumption charges and their fees to keep my building from going up on Treasurer Sales for delinquent false billings. The whole can system stinks to high hell. I have paid thousands of dollars via: PWSA and they think they will get away with a 1460 refund. I got news for them. I ran President of the United States
Samuelhurtpresident2016.com and am running again in 2020. The website is currently under consstruction! If I win in 2020, a lot of heads are going to roll in PA. PA is a corrupt state, city of Pittsburgh needs to be investigated, and am waiting to see if the PUC will render a decision giving me call my money PWSA and Jordan Tax Service has EXTORTED from me. There really needs to be another Class Action suit filed against PWSA and Jordan Tax Service and The city of Pittsburgh/Allegheny County for others summarily situated!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Afternoon *** I hope this email finds
you wellI wanted contact you in regards for a complaint that I filed with the Revdex.com in regards to the Pittsburgh Water and Sewer Authority for a billing that I never received, and still have not for a “catch up amount” over an estimated months of misreading’s on my water meter.Yesterday I received a letter in the mail, address to you, from Tanya G***-W***, at PWSA in regards to the matterThis letter concerns me because the issues still have not been addressedI still, as of today, October 28, have never see a bill for this “catch up” amountMy issues were not for the disconnection notice, my issue is that I was not a bill or any prior notification in regards to the 22,gallons of water that was allegedly usedMy other issue was that I was given several different reasons in regards to the additional amount I was billed.I do not mind paying for anything that I used, but being asked to pay without any proof is bothersome.I have attached several items for your review, as I have tried to explain to PWSA, I was never set a notice of this “catch up” amountIn September when I spoke to Sommorra I requested the bill, since all of my billings are sent to me online via there site, she said she would mail one to me, and I never received itI did receive the payment plan of per monthBut I do not want to pay that additional amount until I am assured that the billing is actually correct.Please see attached the letter that was sent to your attention, dated 10/20/that I received at my home yesterday, 10/28/15. I also attached two PDF’s entitled statement listings that show that there is a missing statement for August 2015.I also attached my actual bills that show no usage for August.I hope this information helps to understand my issues with paying a “catch up” amount when I have been given no notification of it, or a billI also have the emails that were sent to PWSA in regards to this issue as well that I can forward you. Thank you so much for your help in this matter. *** ***

Re: Complaint Number *** - Account Number ***Dear Ms***:I am writing to you in response to your letter dated September 6, regarding complaint number In the letter Ms*** expressed concerns regarding the disconnection noticed that was issued and the past due
baiancePWSA has worked with Ms*** to provide multiple payment plans in order to avoid undue hardship.• On 10/3/PWSA provided Ms*** with a six month payment plan for the past due balance of $Payments were made toward this balance in the amount of $Ms*** defaulted on the remainder of the balance in December and the plan was canceled.• On 6/2/PWSA provided Ms*** with a second six month payment plan for the past due balance of $One payment was made in the amount of $Ms*** defaulted on the remainder of the balance in July and the plan was canceled.When the bill dated 7/5/was generated a system error caused the payment arrangement amount to be deducted from the total amount dueThe actual amount due was $538.48, but since the payment arrangement amount of $was deducted from this, the amount presented on the bill was $This was explained to Ms*** on 8/19/and corrected on subsequent bills.Ms*** made a payment of $on 8/19/which left a remaining balance of $Two additional bills have been issued since that time, in the amounts of $and $The current account balance is $(this does not include any collection agency balance).On 8/19/I contacted Ms*** to discuss her concernsAt that time, Ms*** was offered a third payment plan and the account was removed from the disconnection list on 8/22/PWSA reached out to Ms*** again on 8/26/and left a message to set up the payment plan.We appreciate your business and PWSA considers this matter resolved.If you have additional questions please contact PWSA Customer Service at ###-###-#### or send an email to [email protected] office hours are Monday through Friday 8:am to 6:pm.Sincerely,Tanya G***-W***Senior Manager Customer Service

ID: *** *** *** *** ** *** Dear Revdex.com:This letter is in response to your correspondence dated August 22, The customer has concerns regarding his sewage bill invoicesThe customer was billed on July 23, with a due date of August 12, On
August 11, 2017, the current invoice was mailed with a due date of August 31, The customer was not double billed and both bills are accurate.Enclosed are the PWSA invoices that were sent to the customerWe have enclosed the bill history and consumption data for further analysisThe consumption data has been authorized by Pennsylvania American Water (PAWC).If there are questions regarding the consumption at this location, please contact PAWC directly at ###-###-####, Monday through Friday between 7:a.mand 7:p.mPWSA in conjunction with PAWC continues to strive to provide quality service and customer satisfaction.If you have any questions, please contact Customer Service at ###-###-#### or via email at ***Office hours are Monday through Friday 8:am to 6:pmWe aim to enhance Pittsburgh’s quality of life by providing quality water and appreciate the opportunity to serve youWe appreciate your business.Sincerely,Tanya G***-W***Senior Manager, Customer Service Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

ID: *** *** *** *** ** *** ***Dear Revdex.com:This letter is in response to your correspondence dated December 16, The customer has concerns regarding PWSA billing and collections practices.A customer’s sewage bill is calculated
from consumption data authorized by Pennsylvania American Water (PAWC)Please see the consumption data on page two of this letter.If there are questions regarding the consumption at this location, please contact PAWC directly at ###-###-####, Monday through Friday between 7:a.mand 7:p.mPWSA in conjunction with PAWC continues to strive to provide quality service and customer satisfaction.PWSA received a payment of $on December 21, 2017, the account is now current.The account balance is $and is due on January 3, 2018.If the Revdex.com or the customer has any questions, please contact PWSA Customer Service at ###-###-#### or via email at ***Office hours are Monday through Friday 8:am to 6:pm.Sincerely,Tanya G***-W***Senior Manager, Customer ServicePenn Liberty Piaza I

Attention: *** *** *** Operations TeamRe: *** *** *** *** *** *** ** ***Account Number: *** *** *** *** *** ***Revdex.com Identification Number: ***Dear Ms***:This letter is in response to a complaint that was
filed with your agency against The Pittsburgh Water and Sewer Authority by *** ***According to your letter dated October 12, to The Pittsburgh Water and Sewer Authority, Ms*** contacted The Pittsburgh Water and Sewer Authority requesting payment arrangements and an extension to October 30, to pay $106.53, the balance on her water account.On Monday, October 5, 2015, a Customer Service supervisor telephoned Ms*** at ###-###-#### to discuss this account and an answering system respondedThe supervisor left a message for Ms*** at 4:p.mThis same day, a payment was made to this account.On Thursday, October 8, 2015, Ms*** contacted The Pittsburgh Water and Sewer Authority to discuss this accountThe total amount due on this account was $Ms*** made a payment on Friday, October 9, 2015, which made this account current.Please note all customers are sent a reminder notice if their water usage charges are past due.The steps to disconnect water service requires The Pittsburgh Water and Sewer Authority to send the customer a 10-Day Termination Notice, telephone the customer, post a 48-Hour Termination Notice to the property, which informs the customer that there will be an interruption of water service.If you have additional questions regarding this complaint, please contact me at ###-###-#### or you may contact The Pittsburgh Water and Sewer Authority Customer Service at ###-###-#### or via email at ***Our office hours are Monday through Friday 8:a.mto 6:p.mEastern Time.Sincerely,*** ***Senior Manager Customer Service***

Re: Complaint Number *** - Account Number ***Dear Revdex.com:I am writing to you in response to your letter dated April 21, 2017, regarding complaint number ***, for Mr*** ***The letter expressed concerns regarding the calculation of his sewage bill;
this is calculated based on the published rates of The Allegheny County Sanitary AuthorityA four year Alcosan rate structure was approved by The Board of Directors at its public meeting on October 24, 2013.The increase for the fourth year; effective for water used beginning January 1, will be percent (11%).PWSA has experienced system issues which lead to billing delays for some sewage customersPWSA has worked to correct these issues and bill customers in a timely mannerCustomers were contacted via letter on 6/30/to notify them that billing on their account would resumeIn that letter PWSA explained that customers would be enrolled in a payment plan based on the total unbilled consumption amountPWSA also stated that no penalty or interest charges would be applied during this periodThese measures were implemented to avoid undue hardshipThe consumption information for Mr***’s sewage account is included as a part of this response letter.Beginning January 1,2017, all PWSA customers, including sewage only customers, will be charged a sewer convyance rateThis change is necessary to fund the repair, maintenance and replacement of PWSA’s essential sewer infrastructureSewage only customers are also users and beneficiaries of this system, but were not previously charged for the sewage and stormwater conveyance service provided to them.Please note the usage data provided has been authorized by Pennsylvania American Water (PAWC)The March 23, invoice billed 1,gallonsThe read provide by PAWC was 4677; documentation included with this response letterIn addition a monthly usage breakdown has been providedIf the customer has questions regarding consumption, please have them contact PAWC directly at ###-###-####, Monday through Friday between 7:am and 7:pmIf there are additional questions regarding a special payment plan please have them contact PWSA Customer Service at ###-###-#### or via email at ***Our office hours are Monday through Friday 8:am to 6:pm.Sincerely,Mary Lou F*Assistant Manager, Customer Service

Re: Complaint Number ***-Account Number 5085933-9***Dear Revdex.com:I am writing to you in response to your letter dated December 8, regarding complaint number *** for Mr*** ***PWSA has experienced system issues which lead to biiiing delays for some sewage
customersPWSA has worked to correct these issues and bill customers in a timely mannerCustomers were contacted via letter on 6/30/to notify them that billing on their account would resume, in that letter PWSA explained that customers would be enrolled in a payment plan based on the total unbilled consumption amount.PWSA also stated that no penalty or interest charges would be applied during this periodThese measures were implemented to avoid undue hardshipListed below is the consumption information for Mr***’s sewage account.Please note the data provided has been authorized by Pennsylvania American Water (PAWC)If the customer has questions regarding consumption, please have them contact PAWC directly at ###-###-####, Monday through Friday between 7:am and 7:pmif there are additional questions regarding a special payment plan please have them contact PWSA Customer Service at ###-###-#### or via email at ***Our office hours are Monday through Friday 8:am to 6:pm.Sincerely,Tanya G***-W***Senior Manager Customer Service

The worst & most disorganized company I have ever dealt with. They sent someone out to shut the water off so my plumber could fix a busted pipe. The worker they sent broke the curb shut off, then stated it was our responsibility to dig up the sidewalk and take care of the repairs. Beyond unprofessional.

ID: [redacted]
Dear Revdex.com:This letter is in response to your correspondence dated December 12, 2017. The customer has concerns regarding the receipt of automated calls.We apologize for any inconvenience this has caused to Mr. [redacted]. PWSA has...

identified the account tied to the telephone number ###-###-#### in our records. The number has been removed from our automated call database.PWSA has contacted the customer by mail requesting them to contact us as soon as possible to update their contact information.If you have any questions, please contact Customer Service at ###-###-#### or via email at [redacted]. Office hours are Monday through Friday 8:00 am to 6:00 pm.Sincerely,Tanya G[redacted]Senior Manager, Customer ServiceEnclosures