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The Pizza Shack

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The Pizza Shack Reviews (2)

Hey my name is [redacted] (general manager)  In response to this complaint. I would like to apologize for any inconvenience you may have experienced while visiting us here at The Pizza Shack on 925 E fortification st,Jackson MS. We strive daily to provide the best customer service and a...

consistent quality meal with the understanding that customers are very important and should be handled with care. In the situation at hand, the customer ordered a small veggie Deluxe. The customer called later that night and spoke with the manager on duty. Said manager informed the customer that the saltiness of the pizza was due to the green and black olives that come on the pizza, and that the veggies are only chopped finely on request at the time of ordering. Said manager offered to remake the pizza without the olives and to chop the vegetables finer and customer declined. A gift card for the amount of the purchase was offered as well and was also declined. The customer asked for a different kind of pizza because she did not like how the original pizza was made. Said manager told the customer we would be glad to make things right with her order, but it would be the pizza she originally ordered. Customer again declined and informed the manager she would handle the problem through other measures.We strive to satisfy every customer but please understand the managers on duty have guide lines they have to follow and can only go so far. this is a learning experience for us as well, you are welcome to come back and get an item of your choice or the offer still stand regarding the the gift certificate. Sorry for the inconvenience.

Hey my name is [redacted] (general manager) 
In response to this complaint. I would like to apologize for any inconvenience you may have experienced while visiting us here at The Pizza Shack on 925 E fortification st,Jackson MS. We strive daily to...

provide the best customer service and a consistent quality meal with the understanding that customers are very important and should be handled with care. In the situation at hand, the customer ordered a small veggie Deluxe. The customer called later that night and spoke with the manager on duty. Said manager informed the customer that the saltiness of the pizza was due to the green and black olives that come on the pizza, and that the veggies are only chopped finely on request at the time of ordering. Said manager offered to remake the pizza without the olives and to chop the vegetables finer and customer declined. A gift card for the amount of the purchase was offered as well and was also declined. The customer asked for a different kind of pizza because she did not like how the original pizza was made. Said manager told the customer we would be glad to make things right with her order, but it would be the pizza she originally ordered. Customer again declined and informed the manager she would handle the problem through other measures.We strive to satisfy every customer but please understand the managers on duty have guide lines they have to follow and can only go so far. this is a learning experience for us as well, you are welcome to come back and get an item of your choice or the offer still stand regarding the the gift certificate. Sorry for the inconvenience.

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Address: 925 E Fortification St, Jackson, Mississippi, United States, 39202-2424

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