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The Place at Houston Street Apartment

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The Place at Houston Street Apartment Reviews (1)

[redacted]San Antonio, TX 78220[redacted]September 26, 2017Thank you for the opportunity to respond to this complaint. During the months of May and June we received five complaints concerning her air conditioning not cooling.On 4/28 checked filter, Freon and...

cleaned inside coils all completed 5/2; 5/27 new thermostat. Completed 5/31; 6/1 found all functioning, completed 6/3; 6/15 replaced condenser, completed 6/16; 7/2 added Freon, completed 7/3. On July 17th we scheduled Austin Air to check her air conditioning unit but on July 18 the resident cancelled stating her air conditioning was working fine The fire the resident refers to in her complaint was caused by the resident and all of the fire related  damaged was repaired by a outside contractor. This was an insurance claim.We offer our residents pest control service weekly and we schedule this service at the residents request. The community manager has done an audit on the residents account and the balance that was given to the resident is correct. This balance was also confirmed by the regional asset manager for accuracy.As a company we strive to meet all the needs of our residents. We feel we have responded to her complaints in a professional and timely manner. There are provisions in the tease should the resident wish to terminate her lease early.If you have any questions please contact my office at [redacted].Sincerely[redacted]Community Manager

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Address: 4611 East Houston St, San Antonio, Texas, United States, 78220

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mclifesanantonio.com

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