I am rejecting this response because:The response is a further example of the lies and incompetence that hardworking and loyal customers are subjected to at this establishmentThe statement claims that [redacted] informed me that the tuneup and oil change were not performed when I in fact have video footage showing [redacted] agreeing that there should be oil in my vehicle after I returned, she then proceeded to pull my car around to the garage and try to pour new oil on top of the tiny bit of old oil which remained in my vehicle until I told them that was unacceptable, and again all of this is on video and I would be willing , able and very happy to get that to you if you let me know how to go about doing that(video is to long to attach t this emai)I would like a full refund from joe in order to take my vehicle to a shop willing to treat customers with common courtesy and respect
We regreat Mr [redacted] 's experience and sincerely are sorry for the issues that he had Upon receipt of this complaint I pulled the invoice, interviewed those involved and collected all pertaining evidence and the following is what was found Mr [redacted] brought his [redacted] Pacifica due to a high idle when AC was running, brake noise, tuand oil changeAfter quote was given and approval was obtained repairs began and the installation of idle air control valve and EGR valve were completed The technician drove the vehicle and noticed the transmission shifted irregular Customer was called to discuss shifting issue of the tranny and asked if technician could have time to run diagnostics and offer recommendationsCustomer declined further work to be done and wanted to picked up his vehicle then as he needed it When the vehicle was picked up [redacted] told Mr [redacted] that only the idle air control valve and EGR valve were replaced [redacted] states that she told Mr [redacted] that they did not have time to complete the oil change or turequested, but if he brought it back for the transmission diagnostics, those things could be completed at no charge to Mr [redacted] My conclusion is that perhaps the shop had Mr [redacted] 's [redacted] longer than the customer expected, however the shop did not have time to complete the tuor perform an oil change which we would like to make right The oil level was low when it was brought in, however, that should have been checked at the onset We would like to offer to perform the tuand oil change at no cost Also, the owner, [redacted] ***, will personally and directly work with Mr [redacted] to try and resolve all of his issues
First off I am very sorry for what happened at our shopI have high standards here and it did not get accomplishedI let go a former tech who worked on [redacted] truck due to poor workmanship wich put us way behind on the scheduleIt seemed to go downhill from there and I deeply apologizeI agree the service was bad and we are having meetings about this specificlyI was not aware the AC quit working until nowI think it is only fair that I reimburse [redacted] the total amount of the billAgain I take how this went very personally and deeply regret the bad experienceI did not build my bussiness up performing this kind of serviceI will put a check in the mail this weekAgain I am very sorry for your experience ***Best Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I appreciate his acknowledgment that things went so wrongHopefully he can figure out how to get his business back to the standards he wants and people deserve, and hopefully the check arrives soon so I can get my car repair d correctly soon
I am very sorry you feel like you were taken advantage of We have built a solid reputation for honesty and great service.We at Joes Auto and Truck Repair strive for excellent service at a fair price with an outstanding mo 24,mile warrantyAll of our jobs are bid using different labor guidesWe are a [redacted] certified shop which means we passed a rigorous inspection process to become certified, guarantee a good job at a fair price with a great warranty on parts and laborI went over the billed hours for your repairs and checked RepairPals fair estimate pricesRepair Pal range is $to $ The thermostat repair labor guide time is 1.4hr to 2.1hr between different guidesWe charged 1.8hr using [redacted] *** The job actually requires the removal of alternator, belt, tensioner and support bracket to gain access to the two t-stat boltsThe job includes time to refill system, pressure test system and a thorough road testRepair Pal range is $to $Our price was $ averaging the billed hrsWe are more than willing and happy to refund you $on thermostat repairI am also willing as goodwill to refund you our diagnostic time of $regarding your other concernsMaking the total refund of $The labor guide time for the valve cover gaskets is 1.1hr to hrwe averaged it to 1.5hrThe labor includes the cleaning of old gaskets, cleaning covers in hot tank, an inspection of valve train, road test and recheck for leaks etc [redacted] estimate range is $to $for our areaOur price was $I hope this helps in resolving this issue and explains how we estimate jobsAgain I am very sorry, I have talked to my service writers again to maybe better communicate what some jobs may entailThank you for your concerns, that helps me to make sure we are staying on track performing quality work at fair pricesPlease feel free to call me anytime at the shop!Sincerely [redacted] *
I am rejecting this response because: I was just thinking of whether I should accept the counter offer or notIf it's closed for good whateverThere's no way I was going to be happy with what they were offering meI'm mostly upset about how they treated a customerOn that note, why are they not held to the days? They wrote in an email they would put a check in the mail the next dayThen after more than seven days I had to inquireI feel like the case should have been closed at that point and they owe me $Looks like I just might have to look at my other options. ***
Joe's will reimburse King for the AC compressor ($484.00) plus half the laboar ($225.00) when AC compressor is returned to our shop. We believe the AC compressor is faulty. We will work with any licensed auto shop in Butte County to arrange the pick up of the AC compressor. We can pay the auto shop or King after the AC compressor has been recieved the amount of $673.00. Joe
I am rejecting this response because:The response is a further example of the lies and incompetence that hardworking and loyal customers are subjected to at this establishment. The statement claims that [redacted] informed me that the tuneup and oil change were not performed when I in fact have video footage showing [redacted] agreeing that there should be oil in my vehicle after I returned, she then proceeded to pull my car around to the garage and try to pour new oil on top of the tiny bit of old oil which remained in my vehicle until I told them that was unacceptable, and again all of this is on video and I would be willing , able and very happy to get that to you if you let me know how to go about doing that(video is to long to attach t this emai). I would like a full refund from joe in order to take my vehicle to a shop willing to treat customers with common courtesy and respect.
We are sorry that Mr. [redacted] does not want to allow the shop the opportunity to resolve his vehicle issues. We have already credited Mr. [redacted] $259.10 for a free oil change, oil filter, air filter, spark plugs and labor. In an effort to resolve the issue, we offer an additional refund of half the labor $172.00.
We regreat Mr. [redacted]'s experience and sincerely are sorry for the issues that he had. Upon receipt of this complaint I pulled the invoice, interviewed those involved and collected all pertaining evidence and the following is what was found. Mr. [redacted] brought his 2005 [redacted]...
Pacifica due to a high idle when AC was running, brake noise, tune-up and oil change. After quote was given and approval was obtained repairs began and the installation of idle air control valve and EGR valve were completed. The technician drove the vehicle and noticed the transmission shifted irregular. Customer was called to discuss shifting issue of the tranny and asked if technician could have time to run diagnostics and offer recommendations. Customer declined further work to be done and wanted to picked up his vehicle then as he needed it. When the vehicle was picked up [redacted] told Mr. [redacted] that only the idle air control valve and EGR valve were replaced. [redacted] states that she told Mr. [redacted] that they did not have time to complete the oil change or tune-up requested, but if he brought it back for the transmission diagnostics, those things could be completed at no charge to Mr. [redacted]. My conclusion is that perhaps the shop had Mr. [redacted]'s 2005 [redacted] longer than the customer expected, however the shop did not have time to complete the turn-up or perform an oil change which we would like to make right. The oil level was low when it was brought in, however, that should have been checked at the onset. We would like to offer to perform the turn-up and oil change at no cost. Also, the owner, [redacted], will personally and directly work with Mr. [redacted] to try and resolve all of his issues.
I am very sorry you feel like you were taken advantage of. We have built a solid reputation for honesty and great service.We at Joes Auto and Truck Repair strive for excellent service at a fair price with an outstanding 24 mo 24,000 mile warranty. All of our jobs are bid using 3 different...
labor guides. We are a [redacted] certified shop which means we passed a rigorous inspection process to become certified, guarantee a good job at a fair price with a great warranty on parts and labor. I went over the billed hours for your repairs and checked RepairPals fair estimate prices. Repair Pal range is $179.00 to $183.00. The thermostat repair labor guide time is 1.4hr to 2.1hr between 3 different guides. We charged 1.8hr using [redacted]. The job actually requires the removal of alternator, belt, tensioner and support bracket to gain access to the two t-stat bolts. The job includes time to refill system, pressure test system and a thorough road test. Repair Pal range is $179.00 to $183.00. Our price was $220.55 averaging the billed hrs. We are more than willing and happy to refund you $56.00 on thermostat repair. I am also willing as goodwill to refund you our diagnostic time of $56.18 regarding your other concerns. Making the total refund of $112.18. The labor guide time for the valve cover gaskets is 1.1hr to 1.7 hr. we averaged it to 1.5hr. The labor includes the cleaning of old gaskets, cleaning covers in hot tank, an inspection of valve train, road test and recheck for leaks etc. [redacted] estimate range is $179.00 to $281.00 for our area. Our price was $220.28. I hope this helps in resolving this issue and explains how we estimate jobs. Again I am very sorry, I have talked to my service writers again to maybe better communicate what some jobs may entail. Thank you for your concerns, that helps me to make sure we are staying on track performing quality work at fair prices. Please feel free to call me anytime at the shop!Sincerely [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate his acknowledgment that things went so wrong. Hopefully he can figure out how to get his business back to the standards he wants and people deserve, and hopefully the check arrives soon so I can get my car repair d correctly soon.
First off I am very sorry for what happened at our shop. I have high standards here and it did not get accomplished. I let go a former tech who worked on [redacted] truck due to poor workmanship wich put us way behind on the schedule. It seemed to go downhill from there and I deeply apologize. I agree...
the service was bad and we are having meetings about this specificly. I was not aware the AC quit working until now. I think it is only fair that I reimburse [redacted] the total amount of the bill. Again I take how this went very personally and deeply regret the bad experience. I did not build my bussiness up performing this kind of service. I will put a check in the mail this week. Again I am very sorry for your experience [redacted]Best Regards, [redacted]
I am rejecting this response because:The response is a further example of the lies and incompetence that hardworking and loyal customers are subjected to at this establishmentThe statement claims that [redacted] informed me that the tuneup and oil change were not performed when I in fact have video footage showing [redacted] agreeing that there should be oil in my vehicle after I returned, she then proceeded to pull my car around to the garage and try to pour new oil on top of the tiny bit of old oil which remained in my vehicle until I told them that was unacceptable, and again all of this is on video and I would be willing , able and very happy to get that to you if you let me know how to go about doing that(video is to long to attach t this emai)I would like a full refund from joe in order to take my vehicle to a shop willing to treat customers with common courtesy and respect
We regreat Mr [redacted] 's experience and sincerely are sorry for the issues that he had Upon receipt of this complaint I pulled the invoice, interviewed those involved and collected all pertaining evidence and the following is what was found Mr [redacted] brought his [redacted] Pacifica due to a high idle when AC was running, brake noise, tuand oil changeAfter quote was given and approval was obtained repairs began and the installation of idle air control valve and EGR valve were completed The technician drove the vehicle and noticed the transmission shifted irregular Customer was called to discuss shifting issue of the tranny and asked if technician could have time to run diagnostics and offer recommendationsCustomer declined further work to be done and wanted to picked up his vehicle then as he needed it When the vehicle was picked up [redacted] told Mr [redacted] that only the idle air control valve and EGR valve were replaced [redacted] states that she told Mr [redacted] that they did not have time to complete the oil change or turequested, but if he brought it back for the transmission diagnostics, those things could be completed at no charge to Mr [redacted] My conclusion is that perhaps the shop had Mr [redacted] 's [redacted] longer than the customer expected, however the shop did not have time to complete the tuor perform an oil change which we would like to make right The oil level was low when it was brought in, however, that should have been checked at the onset We would like to offer to perform the tuand oil change at no cost Also, the owner, [redacted] ***, will personally and directly work with Mr [redacted] to try and resolve all of his issues
First off I am very sorry for what happened at our shopI have high standards here and it did not get accomplishedI let go a former tech who worked on [redacted] truck due to poor workmanship wich put us way behind on the scheduleIt seemed to go downhill from there and I deeply apologizeI agree the service was bad and we are having meetings about this specificlyI was not aware the AC quit working until nowI think it is only fair that I reimburse [redacted] the total amount of the billAgain I take how this went very personally and deeply regret the bad experienceI did not build my bussiness up performing this kind of serviceI will put a check in the mail this weekAgain I am very sorry for your experience ***Best Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I appreciate his acknowledgment that things went so wrongHopefully he can figure out how to get his business back to the standards he wants and people deserve, and hopefully the check arrives soon so I can get my car repair d correctly soon
I am very sorry you feel like you were taken advantage of We have built a solid reputation for honesty and great service.We at Joes Auto and Truck Repair strive for excellent service at a fair price with an outstanding mo 24,mile warrantyAll of our jobs are bid using different labor guidesWe are a [redacted] certified shop which means we passed a rigorous inspection process to become certified, guarantee a good job at a fair price with a great warranty on parts and laborI went over the billed hours for your repairs and checked RepairPals fair estimate pricesRepair Pal range is $to $ The thermostat repair labor guide time is 1.4hr to 2.1hr between different guidesWe charged 1.8hr using [redacted] *** The job actually requires the removal of alternator, belt, tensioner and support bracket to gain access to the two t-stat boltsThe job includes time to refill system, pressure test system and a thorough road testRepair Pal range is $to $Our price was $ averaging the billed hrsWe are more than willing and happy to refund you $on thermostat repairI am also willing as goodwill to refund you our diagnostic time of $regarding your other concernsMaking the total refund of $The labor guide time for the valve cover gaskets is 1.1hr to hrwe averaged it to 1.5hrThe labor includes the cleaning of old gaskets, cleaning covers in hot tank, an inspection of valve train, road test and recheck for leaks etc [redacted] estimate range is $to $for our areaOur price was $I hope this helps in resolving this issue and explains how we estimate jobsAgain I am very sorry, I have talked to my service writers again to maybe better communicate what some jobs may entailThank you for your concerns, that helps me to make sure we are staying on track performing quality work at fair pricesPlease feel free to call me anytime at the shop!Sincerely [redacted] *
I am rejecting this response because: I was just thinking of whether I should accept the counter offer or notIf it's closed for good whateverThere's no way I was going to be happy with what they were offering meI'm mostly upset about how they treated a customerOn that note, why are they not held to the days? They wrote in an email they would put a check in the mail the next dayThen after more than seven days I had to inquireI feel like the case should have been closed at that point and they owe me $Looks like I just might have to look at my other options. ***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Joe's will reimburse King for the AC compressor ($484.00) plus half the laboar ($225.00) when AC compressor is returned to our shop. We believe the AC compressor is faulty. We will work with any licensed auto shop in Butte County to arrange the pick up of the AC compressor. We can pay the auto shop or King after the AC compressor has been recieved the amount of $673.00. Joe
I am rejecting this response because:The response is a further example of the lies and incompetence that hardworking and loyal customers are subjected to at this establishment. The statement claims that [redacted] informed me that the tuneup and oil change were not performed when I in fact have video footage showing [redacted] agreeing that there should be oil in my vehicle after I returned, she then proceeded to pull my car around to the garage and try to pour new oil on top of the tiny bit of old oil which remained in my vehicle until I told them that was unacceptable, and again all of this is on video and I would be willing , able and very happy to get that to you if you let me know how to go about doing that(video is to long to attach t this emai). I would like a full refund from joe in order to take my vehicle to a shop willing to treat customers with common courtesy and respect.
We are sorry that Mr. [redacted] does not want to allow the shop the opportunity to resolve his vehicle issues. We have already credited Mr. [redacted] $259.10 for a free oil change, oil filter, air filter, spark plugs and labor. In an effort to resolve the issue, we offer an additional refund of half the labor $172.00.
We regreat Mr. [redacted]'s experience and sincerely are sorry for the issues that he had. Upon receipt of this complaint I pulled the invoice, interviewed those involved and collected all pertaining evidence and the following is what was found. Mr. [redacted] brought his 2005 [redacted]...
Pacifica due to a high idle when AC was running, brake noise, tune-up and oil change. After quote was given and approval was obtained repairs began and the installation of idle air control valve and EGR valve were completed. The technician drove the vehicle and noticed the transmission shifted irregular. Customer was called to discuss shifting issue of the tranny and asked if technician could have time to run diagnostics and offer recommendations. Customer declined further work to be done and wanted to picked up his vehicle then as he needed it. When the vehicle was picked up [redacted] told Mr. [redacted] that only the idle air control valve and EGR valve were replaced. [redacted] states that she told Mr. [redacted] that they did not have time to complete the oil change or tune-up requested, but if he brought it back for the transmission diagnostics, those things could be completed at no charge to Mr. [redacted]. My conclusion is that perhaps the shop had Mr. [redacted]'s 2005 [redacted] longer than the customer expected, however the shop did not have time to complete the turn-up or perform an oil change which we would like to make right. The oil level was low when it was brought in, however, that should have been checked at the onset. We would like to offer to perform the turn-up and oil change at no cost. Also, the owner, [redacted], will personally and directly work with Mr. [redacted] to try and resolve all of his issues.
I am very sorry you feel like you were taken advantage of. We have built a solid reputation for honesty and great service.We at Joes Auto and Truck Repair strive for excellent service at a fair price with an outstanding 24 mo 24,000 mile warranty. All of our jobs are bid using 3 different...
labor guides. We are a [redacted] certified shop which means we passed a rigorous inspection process to become certified, guarantee a good job at a fair price with a great warranty on parts and labor. I went over the billed hours for your repairs and checked RepairPals fair estimate prices. Repair Pal range is $179.00 to $183.00. The thermostat repair labor guide time is 1.4hr to 2.1hr between 3 different guides. We charged 1.8hr using [redacted]. The job actually requires the removal of alternator, belt, tensioner and support bracket to gain access to the two t-stat bolts. The job includes time to refill system, pressure test system and a thorough road test. Repair Pal range is $179.00 to $183.00. Our price was $220.55 averaging the billed hrs. We are more than willing and happy to refund you $56.00 on thermostat repair. I am also willing as goodwill to refund you our diagnostic time of $56.18 regarding your other concerns. Making the total refund of $112.18. The labor guide time for the valve cover gaskets is 1.1hr to 1.7 hr. we averaged it to 1.5hr. The labor includes the cleaning of old gaskets, cleaning covers in hot tank, an inspection of valve train, road test and recheck for leaks etc. [redacted] estimate range is $179.00 to $281.00 for our area. Our price was $220.28. I hope this helps in resolving this issue and explains how we estimate jobs. Again I am very sorry, I have talked to my service writers again to maybe better communicate what some jobs may entail. Thank you for your concerns, that helps me to make sure we are staying on track performing quality work at fair prices. Please feel free to call me anytime at the shop!Sincerely [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate his acknowledgment that things went so wrong. Hopefully he can figure out how to get his business back to the standards he wants and people deserve, and hopefully the check arrives soon so I can get my car repair d correctly soon.
First off I am very sorry for what happened at our shop. I have high standards here and it did not get accomplished. I let go a former tech who worked on [redacted] truck due to poor workmanship wich put us way behind on the schedule. It seemed to go downhill from there and I deeply apologize. I agree...
the service was bad and we are having meetings about this specificly. I was not aware the AC quit working until now. I think it is only fair that I reimburse [redacted] the total amount of the bill. Again I take how this went very personally and deeply regret the bad experience. I did not build my bussiness up performing this kind of service. I will put a check in the mail this week. Again I am very sorry for your experience [redacted]Best Regards, [redacted]