Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LIC provides medical billing management services on behalf of Utah Imaging Associates, IncAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates, Inc.Our review of the patient's account has resulted in these findings: The service was rendered to the patient on 10/02/in the amounts of $and $These charges were not covered by their auto insurance due to the benefits being maxed on 11/18/The patient's spouse called on 12/10/Coventry Altus was filed as the secondary insurance carrierCoventry Altus denied the claim on 12/18/stating "this injury/illness is the liability of the no-fault carrier"On 6/19/15, the claim was re-filed again to Altius-Coventry with an explanation of benefits from the auto carrier (AAA)This occurred per the request of an agent, Chris, with Altius-CoventryOn 7/1/15, Altius-Coventry again denied the claim with the reason, "this injury/illness is the liability of the no-fault carrier"The patient's spouse called again on 7/9/to obtain a status of the account and they were advised there was still no payment from CoventryThe patient's spouse called again on 9/16/stating that they received an explanation of benefits from Coventry stating that the balances of$and $should be written off as a contractual adjustmentThe patient's spouse also stated to pull their account back from collections (the balance of $rolled to collections on 4/8/15) and requested a call back from a supervisorA supervisor did return the spouse's call on 9/24/and the patient did not answerThe supervisor did reach a voicemail and left a messageCoventry was contacted on 10/15/and Marilyn was spoken to in order to get clarification on why Coventry was reflecting the balance was to be a contractual adjustmentMarilyn stated the reason it was reflected as 100% contractual adjustment is because they reflected it paid at in full by AAAShe was informed for these two procedures and balances that are incorrectShe again requested a fax of the exhaustion letter from the auto insurance to 1-801-323-6360, attention: COBThe information was faxed as Marilyn requestedThe balance is again at this point pending response from CoventryThe account is also on hold with the collection agencyThis will prevent patient from being contacted and any information being reported to the credit bureauNo balance is due from the patient at this timeWe apologize for the inconvenience this has caused Mr***At this time, we request you close this complaint as we are working with Coventry very closely to have this resolved in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected] D [redacted] Call Center SupervisorZotec PartnersNMeridian Street, Ste 200Carmel, IN
In July services from Utah Imaging Associates Other services were added in October In the Balance due of their bill it said to pay $ We sent that bill back the next day to them on the 30th of November in the amount of $ Then we received another bill on February With the words Final Notice First of all where were the other notices, we never received other than the two that I listed And in the boxes it has current amount but it doesn't have the amount like over days or 61-days or over it just says current amount is over $91.68! Now if they wanted full payment why was it not listed in the Balance due of their bill!!! And with the Final Notice if they don't receive payment it will go to collections! And I still don't know what the charges are for the $91.68? calls later still not happy!
I recently received a bill from Utah Imaging Associates threatening collections I typically pay my bills upon receipt but do not have any recollection of receiving anything from them before I attempted to use their online system and could not get in using the information provided on the bill I then called their calling center, one of three options listed on the bill, and their was no answer I do not fell comfortable using their automated payment system under the circumstances I don't want to give out my credit card number without any way of reaching them directly
This company is a real pain in the you-know-what to deal withOn several occasions, I have received a bill, then paid it using *THEIR* online payment tool, then had the amount refunded laterThen I would get another threatening bill stating that I would be turned over to collections, thus having to re-submit the paymentI don't know what their problem is, but they can't seem to handle their own accountingI'm getting really sick of having to deal with them as it takes away from *MY* time, due to *THEIR* error to research the problemI'm about to start billing them at my professional rate for having to deal with their idiocy and lack of ability to handle their own accounting
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]k. Zotec Partners, LLC provides medical billing management services...
on behalf of Utah Imaging Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates. Our review of the patient's account has resulted in these findings: · Ms. [redacted] stated two payments of $25.00 were drafted from her account on 01/19/2015; according to our records we only received one payment of $25.00. · To date no other payments have posted to the account. · If Ms. [redacted] made the payment online; and received a decline message for the first payment the bank will hold those funds for up to five days. The payment would then be released back into the patients banking account. As a result of these findings, we have taken the following corrective actions: · Our records do not indicate two payments of $25.00 posting on 01/19/2015. If Ms. [redacted] can show proof of both payments successfully posting to her account we can apply the additional $25.00 towards her balance of $99.57. · Please fax proof of payment directly to me at 317-428-1039. Please include name and full account number. · If you have any other questions or concerns please do not hesitate to contact us. We apologize for the inconvenience this has caused Ms. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com Christy [redacted] Customer Service Representative Zotec Partners 11460 N. Meridian Street, Ste 200 Carmel, IN 46032
How can a company like this have such a poor billing/record keeping system? Received bill in 2016 for a service performed in 2014, paid it. Got a nasty letter about collections and had to fax a copy of the check they cashed before they would acknowledge that is was paid. Got another bill for a service, paid the amount on the bill then got another bill for the same service that I owed additional and no one can tell me how much my insurance had paid so they are trying to make me pay for it because they are 'not sure' how much they received from insurance. Very poor bookkeeping and customer service can only go by what is on the screen.
Sad!!
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LIC provides medical billing management services on behalf of Utah Imaging Associates, Inc. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...
provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates, Inc.Our review of the patient's account has resulted in these findings:
The service was rendered to the patient on 10/02/14 in the amounts of $119.00 and $194.00. These charges were not covered by their auto insurance due to the benefits being maxed on 11/18/14. The patient's spouse called on 12/10/14. Coventry Altus was filed as the secondary insurance carrier. Coventry Altus denied the claim on 12/18/14 stating "this injury/illness is the liability of the no-fault carrier". On 6/19/15, the claim was re-filed again to Altius-Coventry with an explanation of benefits from the auto carrier (AAA). This occurred per the request of an agent, Chris, with Altius-Coventry. On 7/1/15, Altius-Coventry again denied the claim with the reason, "this injury/illness is the liability of the no-fault carrier". The patient's spouse called again on 7/9/15 to obtain a status of the account and they were advised there was still no payment from Coventry. The patient's spouse called again on 9/16/15 stating that they received an explanation of benefits from Coventry stating that the balances of$119.00 and $194.00 should be written off as a contractual adjustment. The patient's spouse also stated to pull their account back from collections (the balance of $194.00 rolled to collections on 4/8/15) and requested a call back from a supervisor. A supervisor did return the spouse's call on 9/24/15 and the patient did not answer. The supervisor did reach a voicemail and left a message. Coventry was contacted on 10/15/15 and Marilyn was spoken to in order to get clarification on why Coventry was reflecting the balance was to be a contractual adjustment. Marilyn stated the reason it was reflected as 100% contractual adjustment is because they reflected it paid at in full by AAA. She was informed for these two procedures and balances that are incorrect. She again requested a fax of the exhaustion letter from the auto insurance to 1-801-323-6360, attention: COB. The information was faxed as Marilyn requested. The balance is again at this point pending response from Coventry. The account is also on hold with the collection agency. This will prevent patient from being contacted and any information being reported to the credit bureau.
No balance is due from the patient at this time.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we are working with Coventry very closely to have this resolved in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected].
Brenda D[redacted]
Call Center SupervisorZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LIC provides medical billing management services on behalf of Utah Imaging Associates, IncAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates, Inc.Our review of the patient's account has resulted in these findings: The service was rendered to the patient on 10/02/in the amounts of $and $These charges were not covered by their auto insurance due to the benefits being maxed on 11/18/The patient's spouse called on 12/10/Coventry Altus was filed as the secondary insurance carrierCoventry Altus denied the claim on 12/18/stating "this injury/illness is the liability of the no-fault carrier"On 6/19/15, the claim was re-filed again to Altius-Coventry with an explanation of benefits from the auto carrier (AAA)This occurred per the request of an agent, Chris, with Altius-CoventryOn 7/1/15, Altius-Coventry again denied the claim with the reason, "this injury/illness is the liability of the no-fault carrier"The patient's spouse called again on 7/9/to obtain a status of the account and they were advised there was still no payment from CoventryThe patient's spouse called again on 9/16/stating that they received an explanation of benefits from Coventry stating that the balances of$and $should be written off as a contractual adjustmentThe patient's spouse also stated to pull their account back from collections (the balance of $rolled to collections on 4/8/15) and requested a call back from a supervisorA supervisor did return the spouse's call on 9/24/and the patient did not answerThe supervisor did reach a voicemail and left a messageCoventry was contacted on 10/15/and Marilyn was spoken to in order to get clarification on why Coventry was reflecting the balance was to be a contractual adjustmentMarilyn stated the reason it was reflected as 100% contractual adjustment is because they reflected it paid at in full by AAAShe was informed for these two procedures and balances that are incorrectShe again requested a fax of the exhaustion letter from the auto insurance to 1-801-323-6360, attention: COBThe information was faxed as Marilyn requestedThe balance is again at this point pending response from CoventryThe account is also on hold with the collection agencyThis will prevent patient from being contacted and any information being reported to the credit bureauNo balance is due from the patient at this timeWe apologize for the inconvenience this has caused Mr***At this time, we request you close this complaint as we are working with Coventry very closely to have this resolved in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected] D [redacted] Call Center SupervisorZotec PartnersNMeridian Street, Ste 200Carmel, IN
In July services from Utah Imaging Associates Other services were added in October In the Balance due of their bill it said to pay $ We sent that bill back the next day to them on the 30th of November in the amount of $ Then we received another bill on February With the words Final Notice First of all where were the other notices, we never received other than the two that I listed And in the boxes it has current amount but it doesn't have the amount like over days or 61-days or over it just says current amount is over $91.68! Now if they wanted full payment why was it not listed in the Balance due of their bill!!! And with the Final Notice if they don't receive payment it will go to collections! And I still don't know what the charges are for the $91.68? calls later still not happy!
I recently received a bill from Utah Imaging Associates threatening collections I typically pay my bills upon receipt but do not have any recollection of receiving anything from them before I attempted to use their online system and could not get in using the information provided on the bill I then called their calling center, one of three options listed on the bill, and their was no answer I do not fell comfortable using their automated payment system under the circumstances I don't want to give out my credit card number without any way of reaching them directly
This company is a real pain in the you-know-what to deal withOn several occasions, I have received a bill, then paid it using *THEIR* online payment tool, then had the amount refunded laterThen I would get another threatening bill stating that I would be turned over to collections, thus having to re-submit the paymentI don't know what their problem is, but they can't seem to handle their own accountingI'm getting really sick of having to deal with them as it takes away from *MY* time, due to *THEIR* error to research the problemI'm about to start billing them at my professional rate for having to deal with their idiocy and lack of ability to handle their own accounting
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]k. Zotec Partners, LLC provides medical billing management services...
on behalf of Utah Imaging Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates. Our review of the patient's account has resulted in these findings: · Ms. [redacted] stated two payments of $25.00 were drafted from her account on 01/19/2015; according to our records we only received one payment of $25.00. · To date no other payments have posted to the account. · If Ms. [redacted] made the payment online; and received a decline message for the first payment the bank will hold those funds for up to five days. The payment would then be released back into the patients banking account. As a result of these findings, we have taken the following corrective actions: · Our records do not indicate two payments of $25.00 posting on 01/19/2015. If Ms. [redacted] can show proof of both payments successfully posting to her account we can apply the additional $25.00 towards her balance of $99.57. · Please fax proof of payment directly to me at 317-428-1039. Please include name and full account number. · If you have any other questions or concerns please do not hesitate to contact us. We apologize for the inconvenience this has caused Ms. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com Christy [redacted] Customer Service Representative Zotec Partners 11460 N. Meridian Street, Ste 200 Carmel, IN 46032
How can a company like this have such a poor billing/record keeping system? Received bill in 2016 for a service performed in 2014, paid it. Got a nasty letter about collections and had to fax a copy of the check they cashed before they would acknowledge that is was paid. Got another bill for a service, paid the amount on the bill then got another bill for the same service that I owed additional and no one can tell me how much my insurance had paid so they are trying to make me pay for it because they are 'not sure' how much they received from insurance. Very poor bookkeeping and customer service can only go by what is on the screen.
Sad!!
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LIC provides medical billing management services on behalf of Utah Imaging Associates, Inc. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...
provide accurate and timely billing services in a satisfying manner to the patients of Utah Imaging Associates, Inc.Our review of the patient's account has resulted in these findings:
The service was rendered to the patient on 10/02/14 in the amounts of $119.00 and $194.00. These charges were not covered by their auto insurance due to the benefits being maxed on 11/18/14. The patient's spouse called on 12/10/14. Coventry Altus was filed as the secondary insurance carrier. Coventry Altus denied the claim on 12/18/14 stating "this injury/illness is the liability of the no-fault carrier". On 6/19/15, the claim was re-filed again to Altius-Coventry with an explanation of benefits from the auto carrier (AAA). This occurred per the request of an agent, Chris, with Altius-Coventry. On 7/1/15, Altius-Coventry again denied the claim with the reason, "this injury/illness is the liability of the no-fault carrier". The patient's spouse called again on 7/9/15 to obtain a status of the account and they were advised there was still no payment from Coventry. The patient's spouse called again on 9/16/15 stating that they received an explanation of benefits from Coventry stating that the balances of$119.00 and $194.00 should be written off as a contractual adjustment. The patient's spouse also stated to pull their account back from collections (the balance of $194.00 rolled to collections on 4/8/15) and requested a call back from a supervisor. A supervisor did return the spouse's call on 9/24/15 and the patient did not answer. The supervisor did reach a voicemail and left a message. Coventry was contacted on 10/15/15 and Marilyn was spoken to in order to get clarification on why Coventry was reflecting the balance was to be a contractual adjustment. Marilyn stated the reason it was reflected as 100% contractual adjustment is because they reflected it paid at in full by AAA. She was informed for these two procedures and balances that are incorrect. She again requested a fax of the exhaustion letter from the auto insurance to 1-801-323-6360, attention: COB. The information was faxed as Marilyn requested. The balance is again at this point pending response from Coventry. The account is also on hold with the collection agency. This will prevent patient from being contacted and any information being reported to the credit bureau.
No balance is due from the patient at this time.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we are working with Coventry very closely to have this resolved in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected].
Brenda D[redacted]
Call Center SupervisorZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032