The Pokemon Company International, Inc.

To Whom It May Concern:Our customer service team reached out to the customer for further information and the account login issue appears to be resolved.Sincerely, [email protected]

the issue was resolvedtho:(they did answer finally

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The email associated with my account is ***it is my 2nd emailUsername is something like ***Please delete it and all associated personal information linked to both emails
Regarding *** Inc., your collaborator on Pokemon GOI am aware that they manage accounts for that enterprising game, however unlike you, they actually have a link to delete accounts
Interestingly enough I submitted a request to close my Pokemon GO account relatively early on in the gameIt was done Via their link and jumping through all the hoopsdays ago I finally got a reponse back that seemed automated telling me that the account could not be deleted due to "changes" in the deletion processI looked at the attached online link and couldn't see any differences from the initial request account delete page from earlierSketchy
So now both of you are in troubleI may very well go spreading word to delete accounts and not use our services
If you or your affiliate company *** wants to sell out, you have a mighty large base of collected personal information and I want to not be a part of thatI reserve the right to take further legal (personal or class action) in this matter, regardless if the service was provided "free of charge"It is a moral and social matter

To Whom It May Concern: This customer will need to contact Niantic for requests to change a trainer name or to be released from a banWe do not support the Pokémon GO app, but this customer can visit the developer's support page at, https://support.pokemongo.nianticlabs.com/, for assistance
For assistance related to Pokémon Trainer Club accounts the customer can sign into their Pokémon Trainer Club account and navigate to the Customer Service link at the bottom of the page and click on Ask a Question, and then select Pokémon Trainer ClubFrom there, the customer can provide details in the webform, which is trackable, and our staff will respond Sincerely, The Pokémon Company International, Inc

To Whom This May Concern:
This is in response to the complaint submitted on 1/14/2016, assigned ID ***Ms*** had separately contacted The Pokémon Company International’s Customer Service via email and received a response to her message on January 7, She then received an
additional response from our Customer Service team on January 14, 2016, informing her that replacement booster packs would be sent out promptlyMs*** responded with her mailing address on January 14, Two replacement booster packs were mailed via USPS to Ms*** on January 15,
We take our customer inquiries very seriously and responded promptly to Ms*** to resolve the problem
Sincerely,
Don M***
General Counsel
The Pokémon Company International, Inc
*** *** *** *** *** ***
Bellevue, WA
[email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To Whom This May Concern: Our records indicate that a representative emailed this customer to provide technical assistance, however the customer can contact our technical support team ([email protected]) if they did not receive the email Sincerely, [email protected]

go ahead and close it.

To Whom This May Concern:
This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted].
At this time we are unable to process the request to have the user’s PTC account deleted as no match was found for the name and email address provided in his complaint. He can...

contact our Customer Support team (www.pokemon.com/support) and send the email address associated with his account to have his personal information deleted. We value our customers’ privacy and our privacy policies have been reviewed and certified by the Entertainment Software Rating Board (ESRB).
[redacted] is the developer of Pokémon GO and the user can fill out a request form on the [redacted] support site to have their Pokémon GO account deleted: [redacted]. (See also [redacted]

To Whom This May Concern:
This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted]. Our support team has reviewed this customer’s account and responded on September 6, 2016  to inform the customer that their Pokémon Trainer Club (PTC) account was reinstated and...

they could reset their account password. Since we do not have the ability to reinstate progress, history, or items lost due to unwanted access to an account, we emphasize that users should, as set out in the PTC terms of use, help keep their account and credentials secure (for instance, don’t use another person’s PTC account, do not share login information with other sites, etc.).
Sincerely,
The Pokémon Company International, Inc.
601 108th Ave N.E., Suite 1600
Bellevue, WA 98004
[email protected]

Complaint: [redacted]I am rejecting this response because:
I will except this response as soon as I receive the postage spent on returning the merchandise. I have yet to receive the shipping cost and this store has taken so long and I cannot trust they will come through with sending me the shipping refund.

To Whom This May Concern:
This is in response to the complaint submitted on August 24, 2016, assigned ID [redacted]. Our records indicate that the three refunds, totaling $173.20, were processed on August 24, 2016 but banks may take up to 7 days to post credits to the cardholder’s account. This delay...

might have been due to some technical issues with our site that are now being resolved. We are issuing a refund for shipping of the returned product in the amount of $9.75 and this check will be mailed to [redacted] by next week.

Our Customer Service team has located the account and noted that a typo in the original email address appears to have caused prior Customer Support response email to go unreceived. A verification email was resent in October to the email address provided in this Revdex.com complaint. If it has not yet been...

received, a spam filter may have blocked receipt of the verification email; please contact [email protected] and provide an alternate email address for receipt of the activation email.

To Whom It May Concern,   This customer can sign into their Pokémon Trainer Club account and navigate to the Customer Service link at the bottom of the page and click on Ask a Question, and then select Pokémon Global Link. From there, the customer can provide details in the webform, which will...

ensure it will be received by our Customer Service team, and they will work with the customer to resolve the password reset issue.     Thank you,   Caroline

Complaint: [redacted]
I am rejecting this response because: As mentioned, I had sent the email to the email referenced.  I received a response saying that they did not deal with this type of issue and referred me to another email address that also said they did not deal with that type of issue, who then referred me to the website, which was non-functioning.
Sincerely,
[redacted]

To Whom This May Concern:
This is in response to the complaint submitted on September 19, 2016, ID #[redacted].
This customer has issued multiple customer support tickets and our standard procedure is that our Customer Support team does not respond to each open ticket at the same time when there are...

other open tickets from the same customer. Our customer support team worked directly with this customer on multiple occasions to troubleshoot issues related to graphics implementation of The Pokémon Trading Card Game Online (TCGO) on his computers. While we work with customers as needed to troubleshoot issues related to TCGO, as per our TCGO Terms of Use we cannot guarantee that the game will work on every device or hardware configuration and we relayed this information to the customer.

To Whom This May Concern:
This is in response to the complaint submitted on April 16, 2016, assigned ID [redacted]. Our records show that the customer filing the complaint also separately contacted The Pokémon Company International’s (TPCi) Customer Service via email on April 10, 2016 explaining...

that they had not been able to redeem codes when using the Pokémon Trading Card Game Online (TCGO) app for iPad and had recently spent a great deal of money obtaining codes to use online.
Redeemable codes for the TCGO
The TCGO allows users to play an online version of TPCi’s physical Pokémon Trading Card Game (TCG). TCGO players can redeem certain codes to obtain digital booster packs of trading cards for use in the TCGO. In the US, codes or other in-game digital items cannot be purchased in the TCGO using cash, and codes have no redeemable cash value; instead, specially-marked TCG products may include a code card as a bonus. The customer’s claim that TPCi has sold codes for digital booster packs is therefore incorrect; in fact, purchasing those codes separately through eBay or similar marketplaces is a violation of our Terms of Use for the TCGO.
TPCi’s customer service response
TPCi’s Customer Service team responded to the customer’s initial message on April 11, 2016, stating that, “the code redemption feature has been disabled in the iPad client at the requirement of Apple” and “we are working to develop alternate methods for code redemption.” The customer responded back on April 11, 2016 that they would not have spent money on codes if they knew they were not redeemable on their current device. TPCi’s Customer Service team promptly responded to inform the customer that the code redemption option has been disabled for the iPad at the requirement of Apple, but codes could still be redeemed through the Windows or Mac versions of the game and TPCi was working to develop alternate methods for code redemption. TPCi’s Customer Service team did not receive another response from the customer.
Our Customer Service team responded to each communication received. We take our customer inquiries very seriously and responded promptly to explain our ongoing efforts to resolve the problem.  
TPCi’s website (http://www.pokemon.com/us/) has a Customer Service link on its home page that directs users to Contact a Customer Service Representative, Ask a Question, or browse our Frequently Asked Questions (http://support.pokemon.com/ics/support/default.asp?deptID=15227).
Apple required that the code redemption feature be disabled for iPad
Apple has required that the TCGO’s code redemption feature for iPad be disabled and that was communicated by TPCi’s Customer Service team to the Customer on April 11, 2016, as well as was posted to TPCi’s Pokémon TCG forum as a patch note on March 30, 2016:
The code redemption feature has been disabled in the iPad client at the requirement of Apple. iPad users who wish to redeem codes into their account can do so through the Windows of Mac clients. We are working to develop alternate methods for code redemption and appreciate your understanding. We apologize for this inconvenience. [redacted]
We are vigorously working on a solution for redemption of digital codes on iPad and once we have a resolution, we will post a notice on the TCGO site.
Sincerely,
The Pokémon Company International, Inc.
601 108th Ave N.E., Suite 1600
Bellevue, WA 98004
[email protected]

To Whom It May Concern:   Unfortunately, the customer email sent to [email protected] returns blank messages in our customer service portal. While the customer may also attempt to resend the email using a different email client, we recommend that the customer contact our Customer Service team using our webform which will allow our team to successfully view this customer’s message and work with them directly to resolve their issue.   Sincerely,   The Pokémon Company International, Inc.

To Whom It May Concern:Our customer service (“CS”) team have reached out to the customer to request further information regarding their account issues, but have not yet received a response. Once the customer is able to provide the requested information, our CS team can work with them to resolve the...

issues.Sincerely, [email protected]