Our Customer Service team has located the account and noted that a typo in the original email address appears to have caused prior Customer Support response email to go unreceivedA verification email was resent in October to the email address provided in this Revdex.com complaintIf it has not yet been received, a spam filter may have blocked receipt of the verification email; please contact [email protected] and provide an alternate email address for receipt of the activation email
To Whom This May Concern: This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted] Our support team has reviewed this customer’s account and responded on September 6, to inform the customer that their Pokémon Trainer Club (PTC) account was reinstated and they could reset their account passwordSince we do not have the ability to reinstate progress, history, or items lost due to unwanted access to an account, we emphasize that users should, as set out in the PTC terms of use, help keep their account and credentials secure (for instance, don’t use another person’s PTC account, do not share login information with other sites, etc.) Sincerely, The Pokémon Company International, Inc 108th Ave N.E., Suite Bellevue, WA [email protected]
To Whom This May Concern: This is in response to the complaint submitted on August 24, 2016, assigned ID [redacted] Our records indicate that the three refunds, totaling $173.20, were processed on August 24, but banks may take up to days to post credits to the cardholder’s accountThis delay might have been due to some technical issues with our site that are now being resolvedWe are issuing a refund for shipping of the returned product in the amount of $and this check will be mailed to [redacted] by next week
To Whom It May Concern: Unfortunately, the customer email sent to [email protected] returns blank messages in our customer service portalWhile the customer may also attempt to resend the email using a different email client, we recommend that the customer contact our Customer Service team using our webform which will allow our team to successfully view this customer’s message and work with them directly to resolve their issue Sincerely, The Pokémon Company International, Inc
To Whom This May Concern: We understand the customer was unable to obtain a response to their request for customer assistance when they emailed [email protected] and [email protected] that time, a customer service representative has emailed the customer directly to provide additional information related to their issue Sincerely, [email protected]
To Whom This May Concern: After further investigation, game data indicates that this customer exchanged the character Deoxys for in-game currency or materials in the Pokémon Duel game on March 1, 2017, although the date was initially reported to the customer as February 17, While we regret the confusion, as set out in our Frequently Asked Questions on our support site for Pokémon Duel, we cannot replace or refund items that have been exchanged or sold Sincerely, [redacted] @pokemon.com
To Whom It May Concern, This customer can sign into their Pokémon Trainer Club account and navigate to the Customer Service link at the bottom of the page and click on Ask a Question, and then select Pokémon Global LinkFrom there, the customer can provide details in the webform, which will ensure it will be received by our Customer Service team, and they will work with the customer to resolve the password reset issue Thank you, Caroline
To Whom This May Concern: This is a further response to the complaint submitted on August 31, 2016, assigned ID [redacted] We were unable to find records matching the customer email and name providedAs part of our measures to ensure that the individual making the request for deletion is the individual who owns the account to be deleted, the customer should use the email they used to sign up for a PTC account to file a ticket through our customer support portal and request deletion of their PTC account
Complaint: [redacted] I am rejecting this response because: As mentioned, I had sent the email to the email referenced I received a response saying that they did not deal with this type of issue and referred me to another email address that also said they did not deal with that type of issue, who then referred me to the website, which was non-functioning Sincerely, [redacted]
To Whom This May Concern: This is in response to the complaint submitted on August 23, 2016, assigned ID [redacted] On August 25, 2016, [redacted] l was refunded in full for the purchase and on September a follemail was sent to [redacted] informing her that she will be refunded for shipping costs
To Whom This May Concern: A customer support (CS) ticket was sent to our CS team and one our representatives responded by stating our policy related to compromised accounts and cards missing from tradesThe Pokémon Trading Card Game Online (TCGO) policy for compromised accounts is posted on our Customer Support website and states, in part, “We are unable to reverse any card trades or restore missing cards/packs/items, etc.”Upon receiving a follinquiry from the customer expressing concern that our company would not be replacing his missing cards, our CS team informed the customer that they were escalating the ticket to our accounts team for further investigation into the suspicious activity that led to his missing cardsThe customer sent an additional follresponse letting us know that he would be sending a complaint to the Revdex.com and we again reiterated our policy regarding compromised accounts, which unfortunately means that we will unable to restore the missing cards from this customer’s account Sincerely, The Pokémon Company International, Inc 108th Ave N.E., Suite Bellevue, WA [email protected]
To Whom This May Concern: Our records indicate that a representative emailed this customer to inform them that their account email has been converted back to the previous login email address, however the customer can contact our technical support team ([email protected]) if they have further issues or need additional assistance Sincerely, [email protected]
Complaint: [redacted] I am rejecting this response because: I will except this response as soon as I receive the postage spent on returning the merchandiseI have yet to receive the shipping cost and this store has taken so long and I cannot trust they will come through with sending me the shipping refund
To Whom This May Concern: This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted] At this time we are unable to process the request to have the user’s PTC account deleted as no match was found for the name and email address provided in his complaintHe can contact our Customer Support team (www.pokemon.com/support) and send the email address associated with his account to have his personal information deletedWe value our customers’ privacy and our privacy policies have been reviewed and certified by the Entertainment Software Rating Board (ESRB) [redacted] is the developer of Pokémon GO and the user can fill out a request form on the [redacted] support site to have their Pokémon GO account deleted: [redacted] (See also [redacted]
To Whom This May Concern: This is in response to the complaint submitted on September 19, 2016, ID # [redacted] This customer has issued multiple customer support tickets and our standard procedure is that our Customer Support team does not respond to each open ticket at the same time when there are other open tickets from the same customerOur customer support team worked directly with this customer on multiple occasions to troubleshoot issues related to graphics implementation of The Pokémon Trading Card Game Online (TCGO) on his computersWhile we work with customers as needed to troubleshoot issues related to TCGO, as per our TCGO Terms of Use we cannot guarantee that the game will work on every device or hardware configuration and we relayed this information to the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Our Customer Service team has located the account and noted that a typo in the original email address appears to have caused prior Customer Support response email to go unreceivedA verification email was resent in October to the email address provided in this Revdex.com complaintIf it has not yet been received, a spam filter may have blocked receipt of the verification email; please contact [email protected] and provide an alternate email address for receipt of the activation email
go ahead and close it
To Whom This May Concern: This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted] Our support team has reviewed this customer’s account and responded on September 6, to inform the customer that their Pokémon Trainer Club (PTC) account was reinstated and they could reset their account passwordSince we do not have the ability to reinstate progress, history, or items lost due to unwanted access to an account, we emphasize that users should, as set out in the PTC terms of use, help keep their account and credentials secure (for instance, don’t use another person’s PTC account, do not share login information with other sites, etc.) Sincerely, The Pokémon Company International, Inc 108th Ave N.E., Suite Bellevue, WA [email protected]
To Whom This May Concern: This is in response to the complaint submitted on August 24, 2016, assigned ID [redacted] Our records indicate that the three refunds, totaling $173.20, were processed on August 24, but banks may take up to days to post credits to the cardholder’s accountThis delay might have been due to some technical issues with our site that are now being resolvedWe are issuing a refund for shipping of the returned product in the amount of $and this check will be mailed to [redacted] by next week
To Whom It May Concern: Unfortunately, the customer email sent to [email protected] returns blank messages in our customer service portalWhile the customer may also attempt to resend the email using a different email client, we recommend that the customer contact our Customer Service team using our webform which will allow our team to successfully view this customer’s message and work with them directly to resolve their issue Sincerely, The Pokémon Company International, Inc
To Whom This May Concern: We understand the customer was unable to obtain a response to their request for customer assistance when they emailed [email protected] and [email protected] that time, a customer service representative has emailed the customer directly to provide additional information related to their issue Sincerely, [email protected]
To Whom This May Concern: After further investigation, game data indicates that this customer exchanged the character Deoxys for in-game currency or materials in the Pokémon Duel game on March 1, 2017, although the date was initially reported to the customer as February 17, While we regret the confusion, as set out in our Frequently Asked Questions on our support site for Pokémon Duel, we cannot replace or refund items that have been exchanged or sold Sincerely, [redacted] @pokemon.com
To Whom It May Concern, This customer can sign into their Pokémon Trainer Club account and navigate to the Customer Service link at the bottom of the page and click on Ask a Question, and then select Pokémon Global LinkFrom there, the customer can provide details in the webform, which will ensure it will be received by our Customer Service team, and they will work with the customer to resolve the password reset issue Thank you, Caroline
To Whom This May Concern: This is a further response to the complaint submitted on August 31, 2016, assigned ID [redacted] We were unable to find records matching the customer email and name providedAs part of our measures to ensure that the individual making the request for deletion is the individual who owns the account to be deleted, the customer should use the email they used to sign up for a PTC account to file a ticket through our customer support portal and request deletion of their PTC account
Complaint: [redacted] I am rejecting this response because: As mentioned, I had sent the email to the email referenced I received a response saying that they did not deal with this type of issue and referred me to another email address that also said they did not deal with that type of issue, who then referred me to the website, which was non-functioning Sincerely, [redacted]
To Whom This May Concern: This is in response to the complaint submitted on August 23, 2016, assigned ID [redacted] On August 25, 2016, [redacted] l was refunded in full for the purchase and on September a follemail was sent to [redacted] informing her that she will be refunded for shipping costs
To Whom This May Concern: A customer support (CS) ticket was sent to our CS team and one our representatives responded by stating our policy related to compromised accounts and cards missing from tradesThe Pokémon Trading Card Game Online (TCGO) policy for compromised accounts is posted on our Customer Support website and states, in part, “We are unable to reverse any card trades or restore missing cards/packs/items, etc.”Upon receiving a follinquiry from the customer expressing concern that our company would not be replacing his missing cards, our CS team informed the customer that they were escalating the ticket to our accounts team for further investigation into the suspicious activity that led to his missing cardsThe customer sent an additional follresponse letting us know that he would be sending a complaint to the Revdex.com and we again reiterated our policy regarding compromised accounts, which unfortunately means that we will unable to restore the missing cards from this customer’s account Sincerely, The Pokémon Company International, Inc 108th Ave N.E., Suite Bellevue, WA [email protected]
To Whom This May Concern: Our records indicate that a representative emailed this customer to inform them that their account email has been converted back to the previous login email address, however the customer can contact our technical support team ([email protected]) if they have further issues or need additional assistance Sincerely, [email protected]
Complaint: [redacted] I am rejecting this response because: I will except this response as soon as I receive the postage spent on returning the merchandiseI have yet to receive the shipping cost and this store has taken so long and I cannot trust they will come through with sending me the shipping refund
To Whom This May Concern: This is in response to the complaint submitted on August 31, 2016, assigned ID [redacted] At this time we are unable to process the request to have the user’s PTC account deleted as no match was found for the name and email address provided in his complaintHe can contact our Customer Support team (www.pokemon.com/support) and send the email address associated with his account to have his personal information deletedWe value our customers’ privacy and our privacy policies have been reviewed and certified by the Entertainment Software Rating Board (ESRB) [redacted] is the developer of Pokémon GO and the user can fill out a request form on the [redacted] support site to have their Pokémon GO account deleted: [redacted] (See also [redacted]
To Whom This May Concern: This is in response to the complaint submitted on September 19, 2016, ID # [redacted] This customer has issued multiple customer support tickets and our standard procedure is that our Customer Support team does not respond to each open ticket at the same time when there are other open tickets from the same customerOur customer support team worked directly with this customer on multiple occasions to troubleshoot issues related to graphics implementation of The Pokémon Trading Card Game Online (TCGO) on his computersWhile we work with customers as needed to troubleshoot issues related to TCGO, as per our TCGO Terms of Use we cannot guarantee that the game will work on every device or hardware configuration and we relayed this information to the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]