The Pool & Fence Center

Initial Business Response / [redacted] (1000, 8, 2017/07/26) */ Case [redacted] and I have solved our issues outside of your servicesI've attached the consent to the agreement from Mr [redacted] to myself as well as the rest of the TWO MEN AND A TRUCKVAnderson¬Muncie Franchise Thank you for your arbitration! Thank you for your time, [redacted] - General Manager

Initial Business Response / [redacted] (1000, 5, 2017/04/10) */ Mr [redacted] 's original claim was received on December 16th, From there the item was picked up on December 23rd, and dropped off to a third-party vendorWe received the repaired legs on February 1st, to where Mr [redacted] as contacted to schedule a time to come out and reinstall the newly repaired legsShane was sent back out on March 20th, to obtain an assessment of the remaining repairsAs of March 28th, all damages have been repaired to the customer's satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The five sentences that Two Men and A Truck waited until the last day to send cannot be categorized as a response because they did not respond to the issues that were communicated Instead they chose to restate the timeline, which I had already documented; and then they included lies: On February 1st I was not contacted; I contacted them which was the same as all of the follow up (it was conducted by me - not the company) Not all damages have been repaired as they stated; the dresser legs are still improperly installed There is no satisfaction on my part; the repairman came downstairs and explained one of the repairs to me and then left before I was able to look over thingsI went upstairs and discovered there was an incomplete repair and looked outside to see the repairman's vehicle was already gone My request for a refund is attributed to (already stated and ignored): NO follow up throughout Lack of professionalism Total time (months) and still ongoing Misleading and lying Two Men and A Truck would state that a repairman would be out to fix the items; and then a person would show up, take pictures and leaveIf all they were going to do was an assessment, then that is what should be statedThen, after no follow up, when I had to call them again to complete the repair they are contracted to complete; the repairman came up with an excuse blaming me for the reason he did not follow up or complete the repairs I have never thought of contacting the Revdex.com beforeI am requesting a refund for the amount of time I have spent conducting all of the follow up that the business should have done, waiting at my house multiple times for them to come and then leave with repairs incomplete, and the unprofessional treatment Are they proud of the no follow up, dragging this out over months, lying, and also removing a franchise owner over his unprofessional treatment? Two Men and A Truck is acting like they are proud of this by not attempting to rectify any of these issuesWould they like to be treated this way? I paid this company and have received a big headacheThat is not how things work; people pay for headache medicine, not for headaches I should not have to pursue them continually; but that is what they have repeatedly proven to be their company standard Final Business Response / [redacted] (1000, 14, 2017/06/15) */ Customer had disputed his card and this bill is considered unpaidWe will not be pursuing any matters with this claim until the move is paid in full

Initial Business Response / [redacted] (1000, 8, 2016/12/06) */ Customer denied us the opportunity to fix the item prior to replacing itAdditionally, this customer was an interstate moveAll of our interstate moves our customers have the option to select Full Value Protection for an additional cost or to utilize a [redacted] cents per pound option that is included in the cost of their moveThis particular customer opted for the [redacted] cents per pound optionUnder our tariff filed with the state we are unable to offer any additional coverage beyond what was chosen by the customerThe shipping weight of the ceiling fan was researched and that is how the resolution was determined Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, we did not deny the opportunity to repair the fanI will take responsibility for the missed appointment; however, we had already moved to another state so our landlord took actionHe said the whole fan needed to be replaced because the fan's manufacturer didn't sell individual parts; it wasn't a cheap fix as Men & a Truck suggested.They didn't want to pay the cost for their employee's mistakePlus this item was a permanent fixture in the house & it wasn't movedI don't understand how the tariff would apply in this case since the ceiling fan wasn't transportedHow is the shipping weight with the [redacted] cents per pound option applicable in this case when the item wasn't even shipped? The damage was done during the packing, not the move! This situation also is questionable since one of the movers snapped off the fan blade and hid it in the closet, which was never addressed by Men & a TruckWhen I talked to the supervisor, he didn't take responsibility for his employee's dishonesty I feel this company (the Ft Wayne location) did not go out of their way to make things rightWhy should we as the customers have to pay [redacted] as a result of this company's carelessness? This is the first time that I've filed a complaint with the Revdex.comMost companies take care of their customers, wanting to generate return customers and positive reviews, but after my experience with Men in a Truck, I would never do business with them again or recommend them to anyone moving out of Ft Wayne Final Consumer Response / [redacted] (3000, 23, 2017/01/23) */ I have not heard any response or received any form of payment from Men and a Truck after submitting my last letter to Revdex.com regarding my complaint against the companyMen and a Truck stated that they would cover up to [redacted] of damage to a ceiling fan caused by one of their employeesI agreed to this and said I'd meet them in the middle of the [redacted] cost to replace the fanI accepted responsibility on my part since we missed an appointment; however, Men and a Truck is taking no accountability whatsoever for their employee's carelessness and failed to address the issue of the employee trying to cover up the damageI sent attachments of the receipt and invoice for the fan (as requested by Men and a Truck), and they have not followed up with meI'm extremely frustrated with how this company has not owned up to their end of the agreement by not contacting me or reimbursing me (at least for half the cost) of the [redacted] that I had to pay out of my pocket to my landlord Final Business Response / [redacted] (1000, 27, 2017/02/08) */ [redacted] needs to provide mailing address so I can send her [redacted] RefundI was unaware she accepted the settlement as we have not heard anythingOnce I get the mailing address, I can resolve this issue

Initial Business Response / [redacted] (1000, 5, 2016/08/30) */ Informed customer that we would be reimbursing her based on our damage policyOur damage policy states [redacted] cents per pound up to [redacted] I told customer that although we spent [redacted] to clean her couch, I would still reimburse her [redacted] cents per pound for the sofa which came to an additional reimbursement of [redacted] Customer e-mailed me her mailing address on 8/25/Told customer we would get a check cut in the mail for that amountCustomer should receive the check this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) After revisiting the events and emails that have transpired, I feel that TMAAT wants me to believe this is absolutely all that they will doIt will cost me hundreds more to repair what they damagedAccepting the amount offered because Two Men and a Truck will not repair what their movers damaged is unfairVery upsetting that senior citizens are treated this wayThe sectional sofa was not days oldVery upsettingThey said they were contacting an upholstery company and even emailed me to ask if the damage was on the long side or short side of the sectionalI emailed that it was on the long sideI never heard from them again so I contacted Revdex.com [redacted] is a jokeI would like to know what the upholstery establishments quote was and why they feel [redacted] is fair before I will accept Final Consumer Response / [redacted] (2000, 14, 2016/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feeel this is allthey will do no matter whatFrustrated senior citizen Final Business Response / [redacted] (4000, 12, 2016/09/12) */ Our company paid [redacted] for Stanley Steamer to come out and clean the couchAfter the company cleaned the couch, Mrs [redacted] stated that it was also damagedAccording to the damage policy above I reimbursed her [redacted] based on the industry average of [redacted] lbsx [redacted] cents per poundThe total of [redacted] reimbursement (cleaning included) is above and beyond the [redacted] she would have gotten originallyPlease let me know if you have any additional questions Sincerely,

Initial Business Response / [redacted] (1000, 5, 2017/08/17) */ The company Two Men and A Truck is claiming full responsibility for the damages and have been in contact with the customer to rectify the situation to the consumer's satisfactionWe will be taking out the concrete and replacing the mail box but we need time to put in our schedule to get out to assess the situation and do the work Thank you for your time, [redacted] - General Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Two men and a Truck handled this issue in a timely manner and communicated the corrective action plan with me throughout the processI am completely satisfied with the work they did to rectify the situation

On behalf of our company, I apologize for the timeline it took to get the check mailedThe customer should have received his check by the time this message will be relayed to himMy files say a check was mailed on 1/22/2018Thank you for your time,

Initial Business Response /* (1000, 5, 2017/10/27) */
The company may have broken a glass table topIt is currently in the process of being replaced or repairedUnfortunately, as the customer learned through our damage policy, we do work through third party vendors so the timeline tends to be
unpredictable
Initial Consumer Rebuttal /* (2000, 7, 2017/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are accepting this check not because we necessarily agree with the amount, but we are exhausted with dealing with this company and just want to get it behind usThis could possibly be what they try to do to their customers....wear you downThey are a very poorly run company and caused us to have a nightmare on our moving day and thereafter with trying to deal with themPeople who live in the FtWayne area need to be aware about using this particular franchiseThe local franchise is very unorganized, their employees are not trained properly and the people they hire to come into your home are shady charactersThey stole from us and then the company just tells you that you have no proof of the theftThey break things and destroy your propertyThey do not care at all about their customers and handle taking care of their mistakes horriblyThey are a bad company and we will never ever deal with them again!

Initial Business Response /* (1000, 5, 2018/01/24) */
Case# XXXXXXXX
*** ***
Hello,
After reviewing the paperwork from the move we've decided to take the following steps regarding the claim:
-We have reviewed logs and GPS from the trucksThe trucks made no additional stops outside of
their curriculum for the day
-We have contacted the customer the was immediately following you that day and that customer said they had no additional boxes or belongings
-We have reviewed security footage of our guys after they returned to our office for the day and found no incriminating behavior
-We interviewed each of the movers separately and found no reliable information regarding the missing boxes
I have reviewed the paperwork from the day of the move where the customer had signed stating they had received their entire shipment and released us from dutyWe have initials by marks that say the customer understands they have the right to inspect the back of the truck and they verify all items have been unloadedAt this point, our investigation has come to no fruition and will be closed, The request for further review from the customer to the carrier was accepted, however, the request for reimbursement for missing items has been deniedIf the customer would like a soft copy of the paperwork from the day of their move, that request can be made either by calling our office or emailing us
Thank you for your time,
Lucas ** *** General Manager TWO MEN AND A TRUCK(r) Fort Wayne Lucas,***@twomen.com
Initial Consumer Rebuttal /* (2000, 7, 2018/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point the boxes and items are gone and will never be recoveredThere is no way of knowing if the all the boxes are there upon drop off and I was never told that I could inspect the truck before they leftI will never use this company again

I am rejecting this response because:I want to make sure that the company acknowledges that I did not say that the furniture was damaged due to the door not being able to closeI clearly stated that when they shut the door, the toolbox was too close and the latch released and caught on the door when lifting the door up FOR THE FIRST TIMEI also have requested a form to fill out officially so that I could do arbitration and that has yet to happenI don't believe an email to say that I cannot even submit a claim is effective or good business and they should officially deny it so I can move forward, but to do that, they have to actually send meThey have dragged their feet on every part of this. It is not up to the company to decide where the client's furniture is placedHis decision to judge the choices is ridiculousHis company's job is to make sure that nothing is damaged whether when the pack it up, move it, or leave it. Also, his company hired a man who kept telling me that I didn't need to stay and that I should leaveThat makes me wonder what else they did or if they took anythingThere was no final walk through offered. I regret taking responsibility and in the future will make sure that I am not honest so that I can be compensated for a company's negligence and fault. I will continue to write negative reviews wherever I can find and be assured that I will encourage everyone I know not to use this company

Hello, We, the company, will not be repairing damages to any pieces. In addition to the customer admitting guilt to causing the damages, these items have been kept in a storage unit, the conditions of which are out of our control. Storage is never been and has never been our recommended location to...

move in to because of the lack of space and conditioning for those pieces of furniture. In the argument of the door causing the damages, it would be impossible for us to close the door if the items were stacked against the door the way the customer is claiming they were. In the argument of keeping metal close to wood, this is why we pad and wrap items in transit. Storage units are not large enough to separate furniture in a manner in which space can be left between the pieces. Storing furniture in areas where climate is completely controlled and without any pads between furniture will cause damage. If these damages would have occurred in transit or while our employees were handling the customer's pieces, we may be able to justify compensation at the rate of the valuation that the customer selected of $0.60 per pound per item damaged. But because these damages occurred in an instance in which we had no direct or indirect contact with the furniture, the claim to have the furniture has been denied. Thank you for your time, [redacted]— General Manager TWO MEN AND A TRUCK® Fort Wayne

Initial Business Response /* (1000, 8, 2016/12/06) */
Customer denied us the opportunity to fix the item prior to replacing it. Additionally, this customer was an interstate move. All of our interstate moves our customers have the option to select Full Value Protection for an additional cost or to...

utilize a [redacted] cents per pound option that is included in the cost of their move. This particular customer opted for the [redacted] cents per pound option. Under our tariff filed with the state we are unable to offer any additional coverage beyond what was chosen by the customer. The shipping weight of the ceiling fan was researched and that is how the resolution was determined.
Initial Consumer Rebuttal /* (3000, 10, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, we did not deny the opportunity to repair the fan. I will take responsibility for the missed appointment; however, we had already moved to another state so our landlord took action. He said the whole fan needed to be replaced because the fan's manufacturer didn't sell individual parts; it wasn't a cheap fix as 2 Men & a Truck suggested.They didn't want to pay the cost for their employee's mistake. Plus this item was a permanent fixture in the house & it wasn't moved. I don't understand how the tariff would apply in this case since the ceiling fan wasn't transported. How is the shipping weight with the ** cents per pound option applicable in this case when the item wasn't even shipped? The damage was done during the packing, not the move! This situation also is questionable since one of the movers snapped off the fan blade and hid it in the closet, which was never addressed by 2 Men & a Truck. When I talked to the supervisor, he didn't take responsibility for his employee's dishonesty.
I feel this company (the Ft Wayne location) did not go out of their way to make things right. Why should we as the customers have to pay [redacted] as a result of this company's carelessness? This is the first time that I've filed a complaint with the Revdex.com. Most companies take care of their customers, wanting to generate return customers and positive reviews, but after my experience with 2 Men in a Truck, I would never do business with them again or recommend them to anyone moving out of Ft Wayne.
Final Consumer Response /* (3000, 23, 2017/01/23) */
I have not heard any response or received any form of payment from 2 Men and a Truck after submitting my last letter to Revdex.com regarding my complaint against the company. 2 Men and a Truck stated that they would cover up to [redacted] of damage to a ceiling fan caused by one of their employees. I agreed to this and said I'd meet them in the middle of the [redacted] cost to replace the fan. I accepted responsibility on my part since we missed an appointment; however, 2 Men and a Truck is taking no accountability whatsoever for their employee's carelessness and failed to address the issue of the employee trying to cover up the damage. I sent attachments of the receipt and invoice for the fan (as requested by 2 Men and a Truck), and they have not followed up with me. I'm extremely frustrated with how this company has not owned up to their end of the agreement by not contacting me or reimbursing me (at least for half the cost) of the [redacted] that I had to pay out of my pocket to my landlord.
Final Business Response /* (1000, 27, 2017/02/08) */
[redacted] needs to provide mailing address so I can send her [redacted] Refund. I was unaware she accepted the settlement as we have not heard anything. Once I get the mailing address, I can resolve this issue.

Initial Business Response /* (1000, 5, 2017/06/16) */
Case #XXXXXXXX
[redacted]
While the company Two Men and a Truck did go over time on this move, we were within the Industry's average two hour time frame of acceptable overage. She was estimated at a time of 1.5 hours. The actual move took...

about 2 hours and 45 minutes. While we did go over the estimated time, we were within the timeframe that we agreed upon.
Our estimates are non-binding and they are just that; estimates. The customer agreed to the hourly charge and the understanding we charge in 15 min increments after the first hour. As for the [redacted] the customer paid for the deposit, she would have been given money back if we would have been under the estimated time, however, according to the agreement from both parties, the customer is to pay based on the actual time services are provided.
The customer, to our records, still owes [redacted] for the services that we provided. Our billing that the customer agreed to was three men and one truck for a rate of [redacted] plus our flat fee truck charge of [redacted] The customer was aware both in the form of written and verbal communication that we charge based on time at an hourly rate of [redacted] for three men.
As per the "Moving Services Agreement" our men worked for 2.75 hrs at a rate of [redacted] hr which equals [redacted] She also had a onetime truck charge of [redacted] (which covers the truck and all equipment along with getting the men to her current location and back to our office when the move is done), brings the total for her move to [redacted] After review of the items moved and the industry averages for moving items from a 3rd floor to a first floor at the new location with no elevator these times match the total time the customer was charged for.
We appreciate the feedback on her perception of our customer service rep's attitude and will take internal measures to ensure this does not happen again, but this would not merit a discount. Customer owes [redacted] and at this time Two Men and a Truck will not be refunding any money.
Thank you for your time,
[redacted] — General Manager
TWO MEN AND A TRUCK® Fort Wayne [redacted]@twomen.com
Initial Consumer Rebuttal /* (3000, 7, 2017/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already paid the remanding balance in the account. No one ever emailed m a receipt as I ask. However, I can get a copy of my bank statement to prove that it has been paid. Everything with this company has been utter chaos. The disrespect I received from your company is unacceptable. If you anyway think any of this is acceptable than I will be letting all my friends/ family know to never use this company. Taking advantage of women like this ridiculous. Your company did not even care to explain any form of payment to me and has still neglected to call me back with an explanation.

Initial Business Response /* (1000, 5, 2016/08/30) */
Informed customer that we would be reimbursing her based on our damage policy. Our damage policy states [redacted] cents per pound up to [redacted] I told customer that although we spent [redacted] to clean her couch, I would still reimburse her [redacted] cents...

per pound for the sofa which came to an additional reimbursement of [redacted] Customer e-mailed me her mailing address on 8/25/2016. Told customer we would get a check cut in the mail for that amount. Customer should receive the check this week.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After revisiting the events and emails that have transpired, I feel that TMAAT wants me to believe this is absolutely all that they will do. It will cost me hundreds more to repair what they damaged. Accepting the amount offered because Two Men and a Truck will not repair what their movers damaged is unfair. Very upsetting that senior citizens are treated this way. The sectional sofa was not 90 days old. Very upsetting. They said they were contacting an upholstery company and even emailed me to ask if the damage was on the long side or short side of the sectional. I emailed that it was on the long side. I never heard from them again so I contacted Revdex.com. [redacted] is a joke. I would like to know what the upholstery establishments quote was and why they feel [redacted] is fair before I will accept.
Final Consumer Response /* (2000, 14, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feeel this is allthey will do no matter what. Frustrated senior citizen.
Final Business Response /* (4000, 12, 2016/09/12) */
Our company paid [redacted] for Stanley Steamer to come out and clean the couch. After the company cleaned the couch, Mrs. [redacted] stated that it was also damaged. According to the damage policy above I reimbursed her [redacted] based on the industry average of [redacted] lbs. x [redacted] cents per pound. The total of [redacted] reimbursement (cleaning included) is above and beyond the [redacted] she would have gotten originally. Please let me know if you have any additional questions.
Sincerely,

Initial Business Response /* (1000, 5, 2017/04/10) */
Mr. [redacted]'s original claim was received on December 16th, 2016. From there the item was picked up on December 23rd, 2016 and dropped off to a third-party vendor. We received the repaired legs on February 1st, 2017 to where Mr. [redacted] as...

contacted to schedule a time to come out and reinstall the newly repaired legs. Shane was sent back out on March 20th, 2017 to obtain an assessment of the remaining repairs. As of March 28th, 2017 all damages have been repaired to the customer's satisfaction.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The five sentences that Two Men and A Truck waited until the last day to send cannot be categorized as a response because they did not respond to the issues that were communicated.
Instead they chose to restate the timeline, which I had already documented; and then they included 3 lies:
1. On February 1st I was not contacted; I contacted them which was the same as all of the follow up (it was conducted by me - not the company).
2. Not all damages have been repaired as they stated; the dresser legs are still improperly installed.
3. There is no satisfaction on my part; the repairman came downstairs and explained one of the repairs to me and then left before I was able to look over things. I went upstairs and discovered there was an incomplete repair and looked outside to see the repairman's vehicle was already gone.
My request for a refund is attributed to (already stated and ignored):
1. NO follow up throughout
2. Lack of professionalism
3. Total time (4 months) and still ongoing
4. Misleading and lying
Two Men and A Truck would state that a repairman would be out to fix the items; and then a person would show up, take pictures and leave. If all they were going to do was an assessment, then that is what should be stated. Then, after no follow up, when I had to call them again to complete the repair they are contracted to complete; the repairman came up with an excuse blaming me for the reason he did not follow up or complete the repairs.
I have never thought of contacting the Revdex.com before. I am requesting a refund for the amount of time I have spent conducting all of the follow up that the business should have done, waiting at my house multiple times for them to come and then leave with repairs incomplete, and the unprofessional treatment.
Are they proud of the no follow up, dragging this out over 4 months, lying, and also removing a franchise owner over his unprofessional treatment? Two Men and A Truck is acting like they are proud of this by not attempting to rectify any of these issues. Would they like to be treated this way?
I paid this company and have received a big headache. That is not how things work; people pay for headache medicine, not for headaches.
I should not have to pursue them continually; but that is what they have repeatedly proven to be their company standard.
Final Business Response /* (1000, 14, 2017/06/15) */
Customer had disputed his card and this bill is considered unpaid. We will not be pursuing any matters with this claim until the move is paid in full.

I am rejecting this response...

because: It is February 2, 2018 and we have not received any check .  If in fact they mailed it on 1-22-2018 it should not take over a week to arrive.  Please furnish proof of the mailing receipt and check number along with the bank.  [redacted].

Initial Business Response /* (1000, 8, 2017/07/26) */
Case [redacted] and I have solved our issues outside of your services. I've attached the consent to the agreement from Mr. [redacted] to myself as well as the rest of the TWO MEN AND A TRUCKVAnderson¬Muncie Franchise....

Thank you for your arbitration!
Thank you for your time,
[redacted] - General Manager

Initial Business Response /* (1000, 5, 2017/08/17) */
The company Two Men and A Truck is claiming full responsibility for the damages and have been in contact with the customer to rectify the situation to the consumer's satisfaction. We will be taking out the concrete and replacing the mail box...

but we need time to put in our schedule to get out to assess the situation and do the work.
Thank you for your time,
[redacted] - General Manager
Initial Consumer Rebuttal /* (2000, 7, 2017/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Two men and a Truck handled this issue in a timely manner and communicated the corrective action plan with me throughout the process. I am completely satisfied with the work they did to rectify the situation.

Initial Business Response /* (1000, 6, 2017/07/18) */
Case #XXXXXXXX
[redacted]
I see in my records that we moved our customer on the 5th of October at 8:30 in the morning and left by 11:00. A full house move would have required much longer than what it did just two men so we didn't move...

everything in the house, The only things, to my knowledge, that would have come through the kitchen is the table that couldn't have done that sort of damage to the floor. And, if we didn't move everything out of the house, someone else did. We were clearly not the only people moving items in the house. The items that we removed from this house would not have traveled through the garage, in any event.
Furthermore, we have a signed agreement with our customer that says when our movers left, everything was in order, to their standards. If there was damage in a high traffic area the way it is claimed to be, the customer would have noticed.
We had been gone and out of the house for three days between the time the final walkthrough happened and the damage was found by the [redacted] family.
In summary, we have documentation that our customer agreed that we did the job to their standards prior to leaving on October 5, 2017. That left the rest of the day (after 11:00 a.m.) until the 7th of October for someone to damage this floor.
Thank you for your time,
[redacted] Manager
TWO MEN AND A TRUCK® Fort Wayne
Initial Consumer Rebuttal /* (3000, 8, 2017/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still concerned with the fact that it took you nine months to deny damage caused during your move. We contacted your company within minutes of taking possession of our new home, and you not only accepted accountability and apologized several times for the damage caused, but you also contacted two different companies, and sent them to our home to fix the damage. It wasn't until there was a hefty price tag to the damage, that you all of a sudden are claiming that it wasn't your fault or damage to claim repair on.
You have brushed us aside for long enough, it is time to accept that you have made many mistakes throughout this process and file an insurance claim on our flooring. We have been persistent and very patient, but this has gone on long enough. Your phone calls say that they are recorded, so I am certain you won't have a difficult time finding evidence of accepting responsibility for the damage done through our many phone calls. I am also certain, that if we proceed to civil litigation, there are key witnesses who would be called to testify to what they have said and done throughout this whole process, including the service repair men you sent to our home to try and fill the holes, Todd from [redacted] who was contacted by your company to come and write an estimate to fix our flooring, [redacted] your manager who came to our home and apologized and told us this would be handled swiftly and properly from that point forward, as well as your secretary [redacted] who I have talked to numerous times throughout the 9 months. The amount of damage exceeds the amount for small claims court, meaning it would be suited for a full on trail, causing us both more time, money, and energy spent on the inevitable with the evidence and witnesses that would be called forward.
We have been generous enough to have three more estimates for the flooring replacement, if you would like to see these please let us know. We also spoke with [redacted], the previous owner and she stated that you DID move all but clothing from her home. Perhaps your movers were very quick or perhaps she didn't have a lot of belongings, but she is certain that your movers moved all furniture and boxes on the 5th. As we have also discussed, it isn't impossible to overlook damage when you do a final walk through on a home.

Initial Business Response /* (1000, 5, 2017/06/16) */
The company may have broken a glass table top. It is currently in the process of being replaced or repaired. Unfortunately, as the customer learned through our damage policy, we do work through third party vendors so the timeline tends to be...

unpredictable.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the piece of glass they incorrectly referred to in their response is NOT a "glass table top", it is a piece of glass that goes on top of an antique chest. Secondly they state in their response "the company may have broken a glass table top", when their own movers admitted they broke it the day of the move as they were packing it. This company has been non-responsive to my follow-up since they broke the glass (which their movers took back to their office), and it is going on two months to replace the broken glass that their own movers admitted to breaking. Their negligence and resistance to replacing the broken glass is unacceptable since I paid them in full at the time of my move on 4/27/17.
Final Consumer Response /* (4200, 29, 2017/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 10/11/2017 I have not received reimbursement from Two Men & a Truck to cover the cost of City Glass coming to my home to measure the top of the chest for the glass replacement. Per their recent written correspondence attached to this complaint, they stated they would reimburse "any cost I incurred" to get the broken glass replaced.
Final Business Response /* (4000, 39, 2017/11/30) */
I have been in contact with the glass company. We will make sure we pay all of the fee and anything that Sallie may have paid will be refunded. I have attached the copy of our bank statement to the company for the payment.

On
behalf of our company, I apologize for the timeline it took to get the check
mailed. The customer should have
received his check by the time this message will be relayed to him. My files
say a check was mailed on
1/22/2018Thank
you for your time,