The Pool Zone

Review: purchased a skimmer & liner from company on 4/2014 .skimmer was of poor quality and had problems occurred after 2 months they are selling a knock off model of a good brand name which is of less much quality than the brand name. The installer who I called to replace this product has seen other same issues with this same product and most of the pool stores supply only the name brand Hayward products. I did call the business and left a message for the owner tom to call me back the next day a employee [redacted] returned my call which was pretty clueless and only gave answers to things not pertaining to my sale. examples like it froze over the winter & that's what came with the pool, first I bought a liner & skimmer not the pool and II have owned pools for 19 years and never froze my skimmer! [redacted] said she would call me back in a hour with answers to my questions and to this date it will be one week- I have since called 3 other times and left messages for the owner to contact me & nothing has happened. I have since fixed this problem by calling the installer and paying him to replace this product which should have come from a reputable business for a much lesser charge! The reason for the complaint is for other consumer not have to go thru all this expense & trouble that has happened. Avoid doing business with this retailer because there is no customer service if something was to go wrong!Desired Settlement: to get his problem over with I paid $110.00 to fix this problem! and like to be reimbursed for my payment to the installer!