Initial Business Response / [redacted] (1000, 16, 2017/01/31) */ 12/5/Customer, [redacted] , called to have car towed in to our facility, broke down on route in Valparaiso,inOnce we received the vehicle, Honda Pilot, we could not start or jump , had to be pushed into bayOur mechanic determined that the battery was dead and could not take a charge at allWe ordered new battery, tried to run codes on scanner, but no codes found due to battery being dear priorAlso replaced serpentine belt at that time, checked fluids, inspected brakes and no external signs of damage to engine, At that point our mechanic test drove vehicle in the city of Valparaiso,In, all indications were that the vehicle was running fine Customer picked up vehicle on 12/6/and paid bill, no problem after that, the next morning 12/7/vehicle was again in our lot, customer had it towed here in middle of night, claimed it broke down again on hwy 30, no problems prior to thatCustomer then claimed no heat in vehicle this time and heard a rough rattling noise Our mechanic ran codes on scanned and also realized no coolant in vehicle this time and that the engine was blownNo codes prior due to battery being dead Mechanic explained this to customer, said that something internal in engine was damaged and needed engine replacesThere were no physical external signs prior that engine was blown
Initial Business Response /* (1000, 16, 2017/01/31) */
12/5/16 Customer, [redacted], called to have car towed in to our facility, broke down on route 30 in Valparaiso,in. Once we received the vehicle, 07 Honda Pilot, we could not start or jump , had to be pushed into bay. Our mechanic determined...
that the battery was dead and could not take a charge at all. We ordered new battery, tried to run codes on scanner, but no codes found due to battery being dear prior. Also replaced serpentine belt at that time, checked fluids, inspected brakes and no external signs of damage to engine, At that point our mechanic test drove vehicle in the city of Valparaiso,In, all indications were that the vehicle was running fine.
Customer picked up vehicle on 12/6/16 and paid bill, no problem after that, the next morning 12/7/16 vehicle was again in our lot, customer had it towed here in middle of night, claimed it broke down again on hwy 30, no problems prior to that. Customer then claimed no heat in vehicle this time and heard a rough rattling noise.
Our mechanic ran codes on scanned and also realized no coolant in vehicle this time and that the engine was blown. No codes prior due to battery being dead.
Mechanic explained this to customer, said that something internal in engine was damaged and needed engine replaces. There were no physical external signs prior that engine was blown.
Initial Business Response / [redacted] (1000, 16, 2017/01/31) */ 12/5/Customer, [redacted] , called to have car towed in to our facility, broke down on route in Valparaiso,inOnce we received the vehicle, Honda Pilot, we could not start or jump , had to be pushed into bayOur mechanic determined that the battery was dead and could not take a charge at allWe ordered new battery, tried to run codes on scanner, but no codes found due to battery being dear priorAlso replaced serpentine belt at that time, checked fluids, inspected brakes and no external signs of damage to engine, At that point our mechanic test drove vehicle in the city of Valparaiso,In, all indications were that the vehicle was running fine Customer picked up vehicle on 12/6/and paid bill, no problem after that, the next morning 12/7/vehicle was again in our lot, customer had it towed here in middle of night, claimed it broke down again on hwy 30, no problems prior to thatCustomer then claimed no heat in vehicle this time and heard a rough rattling noise Our mechanic ran codes on scanned and also realized no coolant in vehicle this time and that the engine was blownNo codes prior due to battery being dead Mechanic explained this to customer, said that something internal in engine was damaged and needed engine replacesThere were no physical external signs prior that engine was blown
Initial Business Response /* (1000, 16, 2017/01/31) */
12/5/16 Customer, [redacted], called to have car towed in to our facility, broke down on route 30 in Valparaiso,in. Once we received the vehicle, 07 Honda Pilot, we could not start or jump , had to be pushed into bay. Our mechanic determined...
that the battery was dead and could not take a charge at all. We ordered new battery, tried to run codes on scanner, but no codes found due to battery being dear prior. Also replaced serpentine belt at that time, checked fluids, inspected brakes and no external signs of damage to engine, At that point our mechanic test drove vehicle in the city of Valparaiso,In, all indications were that the vehicle was running fine.
Customer picked up vehicle on 12/6/16 and paid bill, no problem after that, the next morning 12/7/16 vehicle was again in our lot, customer had it towed here in middle of night, claimed it broke down again on hwy 30, no problems prior to that. Customer then claimed no heat in vehicle this time and heard a rough rattling noise.
Our mechanic ran codes on scanned and also realized no coolant in vehicle this time and that the engine was blown. No codes prior due to battery being dead.
Mechanic explained this to customer, said that something internal in engine was damaged and needed engine replaces. There were no physical external signs prior that engine was blown.