The Posh Lofts Reviews (%countItem)
The Posh Lofts Rating
Address: 9539 Pinnacle Dr STE 350, Charlotte, North Carolina, United States, 28262-1939
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Address: 9539 Pinnacle Dr STE 350, Charlotte, North Carolina, United States, 28262-1939
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Company closed due to COVID-19. A no-refund contract was signed prior to virus but that was not for a unforeseen pandemic.
***, a non-profit organization owned by ***, who sells his art to raise money and returns the proceeds to underprivileged children and schools. We were planning an event to raise money by holding a art gala in May at Posh Loft. Due to the virus and social distancing, we are not able to have the event. We paid $750 as a down payment for the facility. After several attempts to reach the company to reschedule, we searched online only to find that they have closed indefinitely and will not be issuing refunds.
This owners of Posh Loft pro trade themselves as a Christian couple and they have stolen money that was paid to them instead of making payments refundable, a consideration for those who had to cancel due to the outbreak/virus,due to emergency, act of God, civil disturbance or similar unseen circumstances.
Everyone is effected by the coronavirus. For this company to take money from a non-profit (501(c)(3)) who supports underprivileged children is uncalled for. The contract we signed states " If the Renter and The Posh Lofts administration agree that the event must be postponed due to emergency, act of God, civil disturbance or similar unseen circumstances, The Posh Lofts administration will reschedule the event on a space available basis (within a 3 month time frame) and the rental deposit will be transferred to the rescheduled booking." The Posh Lofts is not liable to reschedule the event and transfer our credit as a one time courtesy for another available date, we want a refund.
I am asking for a refund for a venue that is no longer operated by The Posh Lofts. I was told I would be contacted however I am getting no response.
On January 28, 2020, I contacted Posh Lofts to come in for a tour of their venue. I was set to tour January 29, 2020 for 1:30 p.m. with Amin G (***-Abdul ***). I was given a tour of the entire venue. I came in to see the venue to host my first community event promoting my business and others. After going over the prices, I told him I was very serious about this event. He checked to see if my scheduled event date was available. The date I chose to host my event was April 4, 2020, from 2-5p.m. He stated that date and time was open. We then went over what supplies I may need for the event so that we can get the total cost of the venue for the time and date I chose. My total was $550.02 to rent for a total of three hours and my event could host up to 150 people. I paid and told both Amin and Tori (who assisted Amin while taking my payment) that I thank them both and I would be in touch.
On March 10, 2020, I sent an email to posh lofts (***@gmail.com). In the email I stated that "I wanted to know if it was okay to show my guest speaker the venue. I received a response with can you call. When I called, my call was forwarded and instantly received a text message from a number XXX-XXX-XXXX stating, "Can you call back". I replied with yes. On March 11, 2020, I called the venue, and no one answered my call. I was at a meeting one floor below of the venue. I decided to walk up the stairs and noticed the doors locked and all decorations and paint were taken down. All signs with Posh Loft was taken down. I thought that the venue being remodeled. I then sent an email to posh loft stating how I have tried to contact them and how I came to the venue and no one was there. I also asked in the email if there was any remodeling going on since my event was three weeks away from that date. I did not receive any type of contact after numerous of emails and calls.
On Monday, March 16, I tried to call the venue and I received no answer. I called again and Amin answered. I stated that I had been trying to contact him/the venue via emails and phone. He stated that he apologizes for the delay. I asked him was the venue being remodeled. Amin stated that during CIAA weekend (a popular event that is held from February 28- March 2), a party was hosted at their venue. He stated that the fire marshal was called, and it was shut down. He stated that he was told the venue could only occupy up to thirty-seven. He stated he was filing a lawsuit with his landlord. The venue is no longer owned by Amin/Tori. I told him that since there is a crisis going on (COVID-19) that the event would more than likely must be cancelled and the fact that I paid for the venue that is no longer being operated. He stated no events with over ten people should be held right now. Amin stated that he would send me via email pictures of other venues that he knows that I may be able to host at. He also stated he would call me back later. I never received an email or call back from Amin. I then sent Amin a text message to his personal cell phone number that he provided me with today "to please not forget to send me over the information." He sent a message back stating "he won't". I never received a
On, March 18-19, 2020, I contacted the venue from a different number to see if I could get an answer. All calls were being forward to Amin's personal cell phone number. I then sent a text message to Amin's personal phone stating how my vendors are not comfortable with having the event and that is going to be cancelled. I paid to have the event as this venue and I no longer can and with COVID-19 going on, there is no set time on when things are back to normal. I also stated, I would like to have a refund due to the venue no longer being operated by posh lofts and that there is a state of emergency. I received no reply.
On March 22, 2020, I drove to the venue. The venue remains closed. I took pictures. Today, March 23, 2020, and I have sent another text message and no reply.
I am seeking a full refund from The Posh Lofts since they are no longer operating this location and the location is shut down. A post via social media was made that that this posh loft location is shut down.
Official response:
The Posh Lofts has a no refund policy. All clients who had events signed a contract that states they agreed to the terms and conditions of a non refundable policy. The Posh Lofts Charlotte location is no longer a business entity. The unfortunate events with COVID-19 came into consideration due to us being a event venue. The law must be obeyed due to new regulations with the virus.. Mrs. was Forwarded to Amin G communications Director several times and was given explanation, thorough communications and made aware that we would not be able to host events at the time. Amin G had all calls forwarded to his personal line to ensure all clients could reach him (as a courtesy) his personal information was given. We sent a copy of her contract which explicitly states NO REFUNDS. We understand that many are in desperate times. Unfortunately, we are all affected by the recent events. For reference, please see the attached contract. We do not constitute COVID-19 as a act of God. A act of God is earthquake, natural disaster or flood. Please refer to your contract. We have dissolved the posh lofts as a company. The recent quarantine has not offered us any specific dates when we will be able to have gatherings. Therefore, we advise all clients to see their contract for details.
I was pressed by owner to get $200 cash from atm because I couldn't pay her through her system with my card. She didn't want to wait until I had the total deposit. Within 3 hours I called and emailed cancelling because the venue wasn't going to work for us after all. I didn't sign contract because you don't get a contract until you pay deposit in full. Within 3 hours I had no response and got a no response or refund last week. I didn't get any response until 2 weeks later. Owner claims they turned away other people for that date within the 3 hours after I gave deposit which is a lie. They told me they had no bookings that weekend and would work with my budget. Some money is better than no money I guess. And they said they were sending my file to their lawyer so I said go ahead because they'll spend more money on their lawyer than my deposit return. I despise liars and *** is a liar because no one had tried to book that day because they told me it was an open date and gave me prices on both rooms.
Product_Or_Service: Venue rental
Refund My refund of cash. Its the right thing to do.
Document Attached***
Formal Response to *** Complaint.
*** is known for hustling and harassing businesses for money. She initially came into our venue to tour and book for a baby shower that she was the planner for. She had total interaction with our event venue manager Amin. Amin, made *** aware of our policy and procedures (non refundable which is listed on our website and event referral services as well) in addition to scheduling her tour. On the day of 1/9/2020 Mrs. toured our venue and wanted to secure her date. We only hold dates and remove them from the calendar with a 50% deposit and full payment during our holiday peak season which does not end until February 2020. We are a first come, first serve venue. When we have multiple renters requesting the same date we allow the first who tours and pays their deposit to book. We had other clients requesting her date. Mrs. was aware of the policy, which all clients are. Terms and conditions are also listed publicly on our website. This is a first occurrence where a renter has attempted to force us with harassment tactics to give them money back after receiving our proposal & contract. Mrs. thinks that if she cancelled the day of her payment that made a difference in a refund. As we stated, there are no refunds and there will not be in this case. I have supporting documents that Mrs., decided to tour our venue and she was given the options for payment. Mrs *** was not FORCED to make her decision. She was NOT FORCED to travel to the ATM and withdrawal cash. Mrs. did not utilize our card system due to her stating that she had a prepaid card that she could not utilize on Google Pay or any other card processing payment platform. Little did we know, she was trying to get us to hold her date with no deposit. Which we could not and explained to her while she was here. She asked if she could pay $200 on January 9th and the $300 remaining on January 10th which she said it was her pay date. She asked if we accepted any other forms of payment and our manager told her that she could pay cash. She said she did not know the area and he told her there was a ATM machine downstairs if she wanted to use that. She said yes, cash would work better for her because she did not have a working card. We understand that Mrs. has many false accusations and we ( along with our attorney) have compiled her case where she owes us for her remaining balance. All of this is stated in our contract. We in fact did turn other renters away after she booked, because they were next in line to rent if Mrs. did not book. First come, first serve. Mrs. emailed us on January 15th and stated that she apologized for wasting our time and wanted a refund. We directed her back to her contract and gave her the option to move her date or host a alternate event. However, we do not offer refunds. Mrs. emailed our manager Amin frequently expressing interest in booking only our venue. We asked her if she wanted to wait and she stated that if she waited she did not want to lose the date. So she asked if we could accept a partial deposit ( which we do not typically accept any partial deposit amounts) renters must pay their 50% deposit outside of peak season which is listed in the contract and the website where payment is due in full. Please see the attached documents that support our terms and conditions. Making a complaint with the Revdex.com and no amount of bad reviews that she makes is going to stop our business from continuing with our current operation practice. Mrs. let us know that she planned to bully the system until she got her money. We will not be issuing a refund. Actually Mrs. owes us for her rental which is a non-payment/default at this point. Our clients are happy and we have never received a bad review. All clients are aware of our NO REFUND policy. Once you receive your contract, pay for the date and we remove it from our available event calendar. At that time they are officially booked for the time of that rental. Mrs. was fully aware and for the record. Mrs. mentions having interaction with me, Tori. However, she only spent 10 minutes with me while I typed her contract and gave her instructions on how to pay via Google Pay. Outside of that interaction, Mrs. primarily and officially spoke with our event venue manager Amin. Please see contract attachments which signify and support that Mrs. was fully aware of our non refundable/ refund policy under the terms and conditions. Please see attachments that Mrs. READ our terms and conditions and was aware of our policy and decided to still move forward in her rental contract.
We pride ourselves in proper business practice and have successfully done a great job making our clients happy. When in business we also understand that we cannot make EVERYONE happy. There will be times like this where businesses must stand their ground from allowing hustlers like Mrs. to cyber bully them with working against their terms and conditions. We are not a victim of this person. We simply understand that she will not be receiving a refund and will officially be placed in collections, on our list of clients who are prohibited on our property and next taking legal action against for defamation and past due charges. We are told that Mrs. believes it will cost us money to get a attorney. However, no money needs to be spent when professionals stand up for your cause against such matter.
Great Day,
The Posh Lofts
(The consumer indicated he/she DID NOT accept the response from the business.)
All lies and defamation of character which will cost them more than $200. I NEED THEM TO PROVE I HUSTLE BUSINESSES BECAUSE THIS IS DEFAMATION OF CHARACTER. I live in GA so I need a detailed list of businesses to prove the statement.
She initially came into our venue to tour and book for a baby shower that she was the planner for. She had total interaction with our event venue manager Amin. Amin, made H Thomson aware of our policy and procedures (non refundable which is listed on our website and event referral services as well) in addition to scheduling her tour. WE ONLY DISCUSSED AMOUNT TO RENT FOR AND NOTHING ABOUT LEASE/ RENTAL AGREEMENT. IN FACT I TOLD HIM IT WAS MORE THAN WE WANTED TO PAY FOR A BABY SHOWER. THEY AGREED TO LOWER PRICE STATING THEY WANT TO "HELP".
On the day of 1/9/2020 Mrs. Thomson toured our venue and wanted to secure her date. We only hold dates and remove them from the calendar with a 50% deposit and full payment during our holiday peak season which does not end until February 2020. I TOURED WITH MY DAUGHTER WHO HEARD EVERYTHING SAID. SHE HAD TO GO WITH ME DOWNSTAIRS TO ATM MACHINE BECAUSE TORI INSISTED THAT SHE NEEDED MONEY EVEN THOUGH I TOLD HER I DIDN'T HAVE ALL OF DEPOSIT. SO IF THEY ONLY TAKE DATES OFF BOOK WITH FULL DEPOSIT THEN WITHIN 3 HOURS OF ME GIVING A CASH DEPOSIT, THEY DIDNT HAVE DATE OFF BOOKS AND I'M CERTAIN NOBODY CALLED ABOUT DATE IN 3 HOURS OF SECURING MY MONEY.
We are a first come, first serve venue. When we have multiple renters requesting the same date we allow the first who tours and pays their deposit to book. We had other clients requesting her date. Mrs. Thomson was aware of the policy, which all clients are. Terms and conditions are also listed publicly on our website. This is a first occurrence where a renter has attempted to force us with harassment tactics to give them money back after receiving our proposal & contract. Mrs. Thomson thinks that if she cancelled the day of her payment that made a difference in a refund. I DIDN'T GIVE RHEM A SIGNED PROPOSAL OR CONTRACT BECAUSE THE FULL DEPOSIT WASN'T PAID. I KNOW NOBODY HAD THE DATE BECAUSE TORI/AMIN SAID IT TO MY FACE.
As we stated, there are no refunds and there will not be in this case. I have supporting documents that Mrs.Thomson, decided to tour our venue and she was given the options for payment. Mrs Thomson was not FORCED to make her decision. She was NOT FORCED to travel to the ATM and withdrawal cash. Mrs. Thomson did not utilize our card system due to her stating that she had a prepaid card that she could not utilize on Google Pay or any other card processing payment platform. Little did we know, she was trying to get us to hold her date with no deposit. TORI WOULDN'T ACCEPT MY CARD DIDN'T WORK WITH CASHAPP. SHE'S THE ONE WHO TOLD ME THE ATM WAS IN THE RESTAURANT BELOW. THERE'S NO WAY I'D KNOWN THAT AND IT WAS THE FIRST TIME A VENUE WANTED CASH. I'M PRETTY SURE THEY DO THIS TO PEOPLE ALL THE TIME WHICH IS SAD. THE EVENT IN QUESTION WAS 3/28/20 AND WITHIN 3 HOURS OF PAYING CASH I'M SURE NOONE WAS TURNED AWAY BECAUSE THEY'D BE STUPID NOT TO BOOK THE OTHER PEOPLE AT FULL PRICE SINCE THEY CLAIM IT'S 1ST COME 1ST SERVED. IT'S DISAPPOINTING AND SHOULDN'T HAVE GOTTEN THIS FAR BUT I HATE LIARS AND TO TRY TO DEFAME MY CHARACTER BECAUSE I ASKED FOR MY $200 WITHIN 3 HOURS OF GIVING IT AND CANCELING IS JUST SAD.
Which we could not and explained to her while she was here. She asked if she could pay $200 on January 9th and the $300 remaining on January 10th which she said it was her pay date. She asked if we accepted any other forms of payment and our manager told her that she could pay cash. She said she did not know the area and he told her there was a ATM machine downstairs if she wanted to use that. She said yes, cash would work better for her because she did not have a working card. We understand that Mrs. Thomson has many false accusations and we ( along with our attorney) have compiled her case where she owes us for her remaining balance. All of this is stated in our contract. We in fact did turn other renters away after she booked, because they were next in line to rent if Mrs. Thomson did not book. First come, first serve. Mrs. Thomson emailed us on January 15th and stated that she apologized for wasting our time and wanted a refund. We directed her back to her contract and gave her the option to move her date or host a alternate event. However, we do not offer refunds. Mrs. Thomson emailed our manager Amin frequently expressing interest in booking only our venue. We asked her if she wanted to wait and she stated that if she waited she did not want to lose the date. So she asked if we could accept a partial deposit ( which we do not typically accept any partial deposit amounts) renters must pay their 50% deposit outside of peak season which is listed in the contract and the website where payment is due in full. Please see the attached documents that support our terms and conditions. Making a complaint with the Revdex.com and no amount of bad reviews that she makes is going to stop our business from continuing with our current operation practice. Mrs. Thomson let us know that she planned to bully the system until she got her money. We will not be issuing a refund. Actually Mrs. Thomson owes us for her rental which is a non-payment/default at this point. Our clients are happy and we have never received a bad review. All clients are aware of our NO REFUND policy. Once you receive your contract, pay for the date and we remove it from our available event calendar. At that time they are officially booked for the time of that rental. Mrs. Thomson was fully aware and for the record. Mrs. Thomson mentions having interaction with me, Tori. However, she only spent 10 minutes with me while I typed her contract and gave her instructions on how to pay via Google Pay. Outside of that interaction, Mrs. Thomson primarily and officially spoke with our event venue manager Amin. Please see contract attachments which signify and support that Mrs. Thomson was fully aware of our non refundable/ refund policy under the terms and conditions. Please see attachments that Mrs. Thomson READ our terms and conditions and was aware of our policy and decided to still move forward in her rental contract.
We pride ourselves in proper business practice and have successfully done a great job making our clients happy. When in business we also understand that we cannot make EVERYONE happy. There will be times like this where businesses must stand their ground from allowing hustlers like Mrs. Thomson to cyber bully them with working against their terms and conditions. We are not a victim of this person. We simply understand that she will not be receiving a refund and will officially be placed in collections, on our list of clients who are prohibited on our property and next taking legal action against for defamation and past due charges. We are told that Mrs. Thomson believes it will cost us money to get a attorney. However, no money needs to be spent when professionals stand up for your cause against such matter
THEY DON'T HAVE TO WORRY ABOUT BANNING ME. THEIR BUSINESS WILL FAIL EVENTUALLY AND THEY WILL GET THEIR JUST DUE. I'M STANDING BY WHAT I SAID AND I HAVE A WITNESS BUT THAT $200 IS SO BADLY NEEDED BY THEM SO TORI AND AMIN ENJIY IT. YOU TWO ARE LIARS AND IF YOU WEREN'T, I WOULDN'T HAVE GONE SO FAR AS TO REPORT YOU TO Revdex.com. YOU PAY Revdex.com TO BE A MEMBER SO THEY WILL SIDE WITH YOU. HOWEVER THIS COMPLAINT REMAINS ON YOUR FILE.
CALLING ME A HUSTLER AND ATTEMPTING TO DEFAME ME CHARACTER IS THE WORST MISTAKE YOU'VE MADE.