The Prellis Group Inc.

Very professional staffEveryone at Prellis was very professional and easy to work withThe owner of my building used Prellis and I am glad he doesI am able to get answers to my questions and efficiently

I want to commend Shannon for handling a problem with my rental propertyMy tenant called and said the water heater was shot and needed replacingNot intimidated she had a plumber first go by even though the tenant said he worked for the gas co and knew what he was talking aboutTurned out the burner and ignite needed cleaning and that the heater was fineThanks so much

I was a tenant in a Prellis Property managed house for 6 years, and after finally having moved out last month wanted to leave my parting thoughts for any potential future tenants or property owners considering utilizing their services.

I am going to try very hard to be objective and not simply disgruntled... but it will be very difficult. To be fair, during the six years that we were tenants overall things did get fixed when we had problems. It was most often akin to pulling teeth to get Prellis to do something, but issues for the most part got resolved... eventually. For the most part, our rent checks were processed with a minimum of difficulty... with a few notable exceptions.

The problems started very early in our tenancy, immediately when we moved in. The house we rented was an older house, and the stove was not functioning. The Prellis realtor told us that it would be replaced by the time we moved in, but when we moved in it was not. They had removed the old stove, but no replacement was in place. We moved in to a house with no stove.

After three months of almost daily phone calls with Prellis, the stove was finally replaced.

We assumed that the property owner had probably dragged their feet... but subsequently we found out directly from the property owner that Prellis NEVER made him aware of the problem. For the entire three months while we made constant phone calls to them asking when we could expect a stove, they never once reached out to the property owner. The day they reached out to him, he approved the request and helped get the new stove himself.

When he learned what had happened, he reached out to me and apologized profusely. This started a direct line of communication between he and I, and made it possible for me to see exactly what Prellis was doing because he would forward me their correspondence with him, and I did the same.

This was a pattern that was fairly standard in our experience with Prellis: we would reach out to them, then wait A LONG time, often a week or more, they would finally reach out to the owner, and then he would tell us that they had contacted him.

At one point the property owner and I discussed the possibility of simply eliminating Prellis from the equation once his contract with them expired and having us pay the rent to him directly, but Prellis managed several properties for him and he was worried how this might affect his service on the other properties.

To be fair... the one emergency that we had was handled in a timely fashion. A pipe burst underneath the house flooding an entire room and destroying the carpet. Prellis did get people out the next day to begin handling this... so they did manage this event properly... although it was definitely the exception in our dealings with them, not the rule.

My wife and I never in our lives have been late with rent once. But one month Prellis got in touch with us to tell us they had not received our rent check, it was already the 4th of the month. We had sent it, and after some back and forth with a few Prellis employees I was told that they had received it but had lost it. I was then put on the phone with an account manager who told us that they had not lost it, that they never received it... so I left work immediately and drove to Prellis, wrote a new check and figured that it was settled... until the next month when we were charged a late fee for the previous month's rent.

The coup de grace just occurred... even though we moved out more than a month ago. When it came time for them to return our security deposit to us, radio silence from Prellis. Under California law the landlord has 21 days after you have moved out to make deductions and return the remainder of your deposit to you. As of today we are on day 36, and still no return of our deposit.

After day 21 my wife and I reached out to Prellis, and they said that the check had been sent. After further inquiry, it turned out that they forgot to include the additional pet deposit that we made... which goes to show a lot about how well Prellis handles their records. So they reissued a check on September the 24th... and as of today October 6 has still not arrived.

The response from Prellis has been polite, even once I began getting annoyed at them... but in usual fashion, no resolution.

Prellis Property Managament are not slumlords, they are not criminals, I would not classify our dealings with them as negligent. They simply offer what I think is fair to say is poor customer service, and for the most part the people we have dealt with there execute their job in a lazy, uncaring manner.

Dealing with them for 6 years has been a constant dull headache. Not enough for me to move out, but still very annoying and time consuming for us. Both my wife and I are very, very glad that we (almost) never will have to deal with them again.

This morning I had the pleasure to speak with Ms. [redacted] Her professionalism and phone etiquette was exemplary. Her knowledge of her HOA's status was thorough. The homeowner of the unit I am appraising spoke highly of Ms. [redacted] management style of the HOA. As an appraiser and former HOA manager, I appreciate Ms. [redacted] quality service and verify that her reputation echoes the values of Prellis Property Management. All the best to the Prellis Property Management team!