The Press of Atlantic City

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

There was a call on this accounton 3/4/to make a live payment (4th line down) Live paymentwas entered by BDUTTON for 22.68, this is why it was not the rate codecharge of as indicated previously, this original start was avoluntary call on the [redacted] system We do not have a signed authorizationfor credit card call ins The customer has been getting charged for 13months at the rate (should have been only months), card was declinedon the 14th charge which would have been 23.50, which resulted in aletter sent out to the customer, prompting them to call us to make a payment

Very disappointed in Suday home delivery.
Out of the last six weeks I have had only 2 Sunday papers delivered. I have tried to complain but no return calls.
I enjoy the paper but am very annoyed that I am paying for a service and not getting it

Harry Fisher
43 Porrec a Drive
millville, NJ 856 825 8346

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
Mark ***

The request has been processed and you should receive the check next week

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

There was a call on this accounton 3/4/15 to make a live payment (4th line down).  Live paymentwas entered by BDUTTON for 22.68, this is why it was not the rate 23 codecharge of 23.50.  as indicated previously, this original start was avoluntary call on the [redacted] system.  We do not...

have a signed authorizationfor credit card call ins.  The customer has been getting charged for 13months at the 13.99 rate (should have been only 12 months), card was declinedon the 14th charge which would have been 23.50, which resulted in aletter sent out to the customer, prompting them to call us to make a payment.

Account [redacted]
 I am verifying from 1/2014payment and vacation period.   Mr. [redacted] paid the followingpayments via his credit/debit card :         1/2/14=23.50  (1/7/14-3/7/14)                                         ...⇄ (3/8/14-4/2/14)                                �...⇄ (4/3/14-5/3/14)                                �...⇄ (5/4/14-6/4/14)                                �...⇄ (6/17/14-7/17/14)                               �...⇄ (7/18/14-8/16/14)                               �...⇄ (8/17/14-9/15/14)                               �...⇄ (9/16/14-10/20/14)                               ...⇄ (10/21/14-11/26/14)                              �...⇄ (11/27/14-01/10/15)                              �...⇄ (01/11/15-02/11/15) Vacation stops entered:              stop                    ...⇄ 1/10/15 (seasonal stop)requesting refund of last payment and balance.  Total refund 33.70 = 7.87balance + 25.83 last charge.   The amount is correct for therefund amount of 33.70, customer would have been paid to 11/29/14 if there wereno vacations entered with the payments made.  Customer was paid to 2/11/15(10 wks + 3 days vacation credit).   the customer did not list theactual vacation dates that he received papers on, but I do believe it is due tocarrier not paying attention to the stops entered and not due to the website,unless there are other vacations not listed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer will be issued a refund of $5.84

Account has been cleared and customer has been contacted of the status of the account

Our customer service department spoke with the customer and the balance has been resolved.  The customer was issued a zero balance bill.

Complaint: [redacted]
I am rejecting this response because:
Their response makes no sense and  does not address any of the issues I brought up.  Did anyone there actually read my complaint?My delivery to the AC Press was stopped and I am no longer getting charged (contrary to their response).  And, when I was getting the paper, my charge was $25.83, not $23.50 as noted in their response.
My original complaint remains unchanged.
Regards,
[redacted]

Review: I had daily home delivery of the Press of Atlantic City with automatic monthly charges. Over Thanksgiving weekend, 2014, I requested my delivery be temporarily stopped using their online system. The papers were not stopped. This was not the first time this had happened, so I emailed the Press to request that automatic charges be stopped & that an itemization of my account be sent to me. My emails were sent via the Press' "contact us" link from their web site.

The Press never responded & they submitted the next month's (unauthorized) charge to my credit card.

I also requested a vacation stop near the end of December. Again, papers were delivered.

I learned that the "contact us" link address on their Subscription Services web page was invalid, as my email complaints to them were being sent back to me. They landed in my spam folder which is why it took a while for me to notice. I resent my prior requests using a more general "contact us" link and I also notified the Press that their contact address was incorrect. I also requested that my subscription be stopped. Papers were delivered after that date anyway.

Again I sent emails. Now I received a phone call informing me that they had no record of any emails. They agreed to terminate my subscription, send me an itemized statement, refund the second unauthorized monthly charge, and refund any remaining funds in my account. The statement I received from them listed dates I was credited for undelivered papers, but it had no listing of the amount of money credited as a result of these undelivered papers, nor how much money was in my account. In short, it was worthless as a tool to check that my account was credited appropriately.

I have since sent multiple emails requesting a real itemized billing statement. I have gotten no response. I contacted them on (at least) 6/2, 11/6, 12/5, 1/6, 1/7, 1/8, 1/15, 2/7, & 2/17.

Money has been credited to my credit card, but I can't tell if the refund amount is correctDesired Settlement: There are actually a few items I want as a result of this complaint.

[1] - Send me an itemized statement starting Jan 1, 2014 and ending when my subscription was stopped. The statement must have starting, ending, and intermediate account balances as well as the exact amount credited for each vacation stop date.

[2] - I want an immediate refund if I determine that the Press still owes me money.

[3] - For the future, I want the Press to automatically include account balances for all transactions listed on their billing statements.

[4] - I want the Press to fix their incorrect "contact us" link and to include a statement on the same web page that they apologize for prior inconveniences when their contact link was incorrect. This online apology should remain in place for eight months (the approximate length of time the link was incorrect).

Business

Response:

There was a call on this accounton 3/4/15 to make a live payment (4th line down). Live paymentwas entered by BDUTTON for 22.68, this is why it was not the rate 23 codecharge of 23.50. as indicated previously, this original start was avoluntary call on the [redacted] system. We do not have a signed authorizationfor credit card call ins. The customer has been getting charged for 13months at the 13.99 rate (should have been only 12 months), card was declinedon the 14th charge which would have been 23.50, which resulted in aletter sent out to the customer, prompting them to call us to make a payment.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their response makes no sense and does not address any of the issues I brought up. Did anyone there actually read my complaint?My delivery to the AC Press was stopped and I am no longer getting charged (contrary to their response). And, when I was getting the paper, my charge was $25.83, not $23.50 as noted in their response.

My original complaint remains unchanged.

Regards,

Business

Response:

Account [redacted]

I am verifying from 1/2014payment and vacation period. Mr. [redacted] paid the followingpayments via his credit/debit card : 1/2/14=23.50 (1/7/14-3/7/14) 3/24/14=23.50 (3/8/14-4/2/14) 3/31/14=23.50 (4/3/14-5/3/14) 4/28/14=23.50 (5/4/14-6/4/14) 6/09/14=25.83 (6/17/14-7/17/14) 7/11/14=25.83 (7/18/14-8/16/14) 8/11/14=25.83 (8/17/14-9/15/14) 9/16/14=25.83 (9/16/14-10/20/14) 10/21/14=25.83 (10/21/14-11/26/14) 12/04/14=25.83 (11/27/14-01/10/15) 01/05/15=25.83 (01/11/15-02/11/15) Vacation stops entered: stop restart 1/10/14 1/20/14 2/01/14 2/04/14 2/12/14 2/18/14 2/21/14 2/26/14 3/18/14 3/22/14 4/14/14 4/17/14 5/09/14 5/18/14 6/04/14 6/08/14 9/05/14 9/09/14 10/10/14 10/15/14 10/24/14 10/28/14 11/08/14 11/11/14 11/26/14 12/02/14 12/24/14 12/26/14Stopped 1/10/15 (seasonal stop)requesting refund of last payment and balance. Total refund 33.70 = 7.87balance + 25.83 last charge. The amount is correct for therefund amount of 33.70, customer would have been paid to 11/29/14 if there wereno vacations entered with the payments made. Customer was paid to 2/11/15(10 wks + 3 days vacation credit). the customer did not list theactual vacation dates that he received papers on, but I do believe it is due tocarrier not paying attention to the stops entered and not due to the website,unless there are other vacations not listed.

Review: My 90 year old mother-in-law, [redacted], who lives in a duplex on our property in the front A unit has been receiving the press of Atlantic City for at least 40 years under account number [redacted]. She was not receiving her paper so we cancelled her subscription 03/02/15. Her billing was supposed to be auto pay out of her checking account. The press of Atlantic City was called up because she was not receiving the newspaper to which they stated that her account was inactive due to nonpayment, which was supposed to be auto pay from her checking account. I informed them that whatever she owed, they could take it out of her checking account, and they agreed to do that to make her account active. She still did not receive the paper, so on March 2nd we called up to cancel [redacted] account. I opened an account the following day in my name, [redacted], the account number is [redacted]. I paid $51.68 for 8 weeks and the billing statement said it would be paid through 04/29/15. Again, we were not receiving the paper although it was paid for. When I called them, they claimed that [redacted] account was inactive due to an unpaid amount of $55.61. According to the billing statement, I am paid up to 04/29/15. The $51.68 that I paid for the 8 weeks was put into [redacted] account without our permission, although we have separate houses and separate accounts. Since we were not receiving the paper we were paying for, I called up on 05/02/15 to cancel my subscription. I have received a notice on 05/16/15 that indicates my account is past due $55.61. I called the Press and they said that my account was inactive, and they claimed that [redacted] never had an account with them, although she had an account for 40 years. They took money from my account, and used that money to pay for [redacted] account. The Press of Atlantic City took money from one subscribers account to pay for another completely separate account without permission.Desired Settlement: What I want is for the Press of Atlantic City to clear both accounts that were fully paid for, especially since they were paid for but we still did not receive the paper. Both [redacted] and [redacted] account were paid in full and the newspaper was still not delivered. We were paying for a service we were not receiving. The Press of Atlantic City joined our accounts together without permission and I want them to fix the issue on their end. This is an issue in their office and they continue to claim that I still owe money. I paid for 8 weeks, and the last two weeks I got the paper maybe 3 times, they were notified but still did not fix the problem, and claimed I owed $55.61. I do not owe this money, and [redacted] does not owe money to her account, which they now claim does not exist. I want the Press of Atlantic City to fix the mess they made on their end.

Business

Response:

Our customer service department spoke with the customer and the balance has been resolved. The customer was issued a zero balance bill.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I signed up to receive the Press of Atlantic city in March of 2014. My contract was for 90 days. I called after I was paid up for the 90 days in May 21st. and was told I couldnt cancel yer. So I called June 4th to cancel stating I did not want to be charged come June 22nd for new subscription I had completed my contract, was informed it was done that I should not be charged. Well come June 21st I was charged the price again. I called and was told she did not cancel until june 28th, I informed them that no I had canceled and did not want to be charged she claimed again that I would be credited but it will take 10 to 14 days. I waited 14 days and no credit was issued. So I called and this time demanded I talk to a supervisor. I talked to the Supervisor named [redacted] she said she was writting a formal complaint and I should receive my refund between 3 to 5 days. Now we are a week and 3 days later and still no refund. This company not only charged my card without my permission now they are giving me the run around about my refund. It has been a month since my original complaint and nothing has been done. Hopefully you can resolve this issue. I have my phone records of the many times I have contact them and also day, times, and names of the people I have spoken to.Desired Settlement: I just want the money they have charged my account in the amount of $21.67 without my authorization.

Business

Response:

Customer's credit card will be refunded today (7/24/14) for $21.67

Review: Last month, we continued our subscription by signing up for [redacted] with the Press (every 8 weeks, $51.69 would be deducted from our credit card). We have been subscribers for several years. The amount above was deducted, and then a few days later, we noticed a deduction of $335.92 (one year). I called and talked to someone named Lori, and she resolved the issue on the phone. She said the amount would take a few days to post to our account, and she fixed our [redacted] situation. In a few days, our credit card showed the reimbursement of $335.92 as promised. Then on December 21, we noticed $335.92 deducted from our credit card from the Press once again. I called and talked to another individual named [redacted]. She supposedly resolved the issue again and said it would take a few days to post to our account. I asked to be taken off [redacted] and be sent a bill in the future. She said she took care of it, but on the evening of December 23, we noticed another deduction pending for $51.68, but no reimbursement. The next morning, I called; but the person I spoke to said that no deduction in the amount of $335.92 showed on their end. I was asked to bring the credit card statements to them personally to show the discrepancies. My husband took the statements to them (on Christmas Eve), and though they told me to send him over to see Priscilla (the manager) immediately, no one in customer service was available to see him. They simply asked him for a copy of the statement, which he provided. A phone call later in the day from [redacted] promised resolution by Thursday 12/26/13. No phone call was ever received, no amount was reimbursed to our credit card, and the pending amount of $51.68 also cleared. Last night, I called our credit card company to file a dispute, and they issued me a new credit card. However, we still await a reimbursement of $335.92 that we did not authorize and our subscription is not even showing paid in full despite their unauthorized deduction.Desired Settlement: Refund the unauthorized amount of $335.92 and take us off [redacted] as requested. At this point, and because of these unresolved issues (handle poorly by customer service), we now wish to cancel our subscription completely.

Review: On 8/9/15 I received an e-mail from the Press telling me my subscription was over, but they will continue to send the paper and I am responsible for the future payments. I e-mailed back I did not want the paper any longer and would not be responsbility for it. After this someone called me from the Press trying to convince me to continue the paper. I told her no and that I am not responsible for any papers that are now deliveried.Desired Settlement: To have this new bill eliminated.

Inform the Press that it is the law that individuals are not responsiable for items deliveryed to them that they did not order. Also they should not threaten people that if the unwarranted bill is not paid they will refer that person to a collection agency.

Business

Response:

Account has been cleared and customer has been contacted of the status of the account

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Mark [redacted]

Review: On April 1, 2015 I notified the paper that I was cancelling my 7 day subscription. I was told the last day of service would be April 20th. On April 17th, they charged my credit card $25.05 for May delivery. On May 2nd they only refunded $19.21 and continued to maintain my credit card information on file. I have an email and a response from the paper indicating the cancellation and effective date. I contacted the paper on May 2, 5, 8 and 12th and requested the additional refund of $5.84 that was still owed to me. After each telephone call, I was told a manager would return my call in 24-48 hours. On May 15th a letter was sent to the paper. As of today May 19th, no manager has returned any of my calls or responded to the letter that was sent. The paper should never have charged my credit card $25.05 for the month of May as they were given plenty of notice to cancel my services, nor should they have maintained my credit card on file which may still be on their files.Desired Settlement: I would like my credit card refunded the $5.84 that is still owed to me.

Business

Response:

The customer will be issued a refund of $5.84

Business

Response:

The request has been processed and you should receive the check next week.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,