The Property Options Group

Claimant had an inferior property of which we provided photos of.  Any property claims are to be handled with his insurance company and not him directly.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Property Options Group, LLC stated that I've had "constant" contact via telecommunication and email, but unfortunately, that is not the case. Since my discovery that the warranty that I purchased would not cover damages sustained by a third party, I had not received a call since. I resorted to email in hopes that my plea would be heard, and as stated before, I was told that progress was being made. I did receive an additional email on Friday, 23 May inquiring on contact information from whom I've purchased my refrigerator from to get a price quote. I didn't have a specific representative, as I had discussed my ordeal with an employee from the parts department. The representative informed me that the replacement for the door retailed $205.75, and with the 25% I would receive for having a warranty through them, that would make the cost of the door approximately $154.32, excluding taxes, which is less than original service that I paid for. 

The Property Options Group, LLC also stated that I received discounted work. This is accurate, and though the work was discounted, I paid the repairman more than I was quoted as a convenience fee.  The repair call to them was not due to another company’s no show, but because at the time, [redacted] had good report with me.  I also overpaid for the services rendered on the 17th as [redacted] and his crew took about 45 minutes to go from one location, get something to eat & drink, and to meet at the first unloading location.  Mind you, had that not occurred, I would’ve within my allotted timeframe. 

The company made claims that I gave them a “poor review” on part of that move that I was not present for.  Though I was not there, my husband was, and he stated that although there was a 3 man crew, one fell ill and he (my husband) had to help with the unloading of his belongings.   Also, while loading, the bottom drawer on my daughters’ dresser was damaged.  While bringing in the refrigerator, they removed the door from the home, for a better fit.  After the removal of the door occurred, they proceeded to bring the refrigerator in, resulting in the weather-stripping being pulled off from the door.  Luckily, all that was needed was to be screwed back in.  The doorframe still shows scrapes from when the movers forced the refrigerator through. According to their response, they stated that I didn’t allow them to disassemble the refrigerator, when that was not the case.  They disassembled the fridge when they needed to remove it from the first residence.  Had such suggestions been voiced, I would’ve agreed, but there was no such opinion made.  There are also scrapes on the wall leading into the kitchen.  Hence the reason they received less than stellar reviews.  

I have enclosed my phone records and photos of the damages that were incurred.  I just want this horrific ordeal to be over with.  Instead of requesting ALL the repairs to be made, I’m merely asking for my refrigerator to be stored to the like new condition that it was in.  I find their lack of communication appalling and would think that they’d make the attempts to make it right, instead me having to hound them down and resort to the Revdex.com to have progress made.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There is no resolution provided in the response... [redacted] is stating that my property was inferior prior to his company causing damage?  Not true, how would he know that as he had never set foot on my property until after the damage had happend?  Additionally, [redacted] is stating that I should handle this with MY insurance?  This is an absolutely preposterous statement as his "company" caused the damage to the property, then [redacted] himself further exacerbated the damage pretending to be a professional carpenter.  [redacted] should have hired a professional to come fix the damage initially and avoided this mess.  I believe I have been more than patient in allowing him an opportunity to repair his damage.  He failed to repair the damage to a level that would even be considered satisfactory if he were a beginner, then terminated all communication with me when he knew he had done a terrible job.  As a result of the damage I was forced to hire a professional framer and drywall repair contractor which cost me $800.  In order to resolve my complaint, I will need a certified check to reimburse me for that cost in full, else I will pursue a small claims case for the cost including additional related court fees and my time. 

Regards,[redacted]

As I evidently must regurgitate.This person hired labor, not moving services.   This person misrepresented job.   This person did not pay for full services.  This person flat out lied about job and equipment available.  This person hired a different...

company that moved the furniture in question and damaged the floors and walls.  We did not move the furniture in question because of the lies of this person. This person has an unpaid balance of $750.00 due and payable immediately.  We will not pay for damages by another company.

This customer has had constant contact via telecommunication and email.  We sent an email request to her last week for additional information in order to resolve this matter.  She replied on Saturday, offices as most businesses are closed.  Monday was a holiday, most businesses were...

closed.  Tuesday was the first day we had to review the information provided to our request from last week.  It is now Wednesday at 5:30a.m. and most businesses are not yet open to conduct telephone business.  A matter as this it would be customary for a 48hour (business day) response time.  As her request for resolution on the matter it has been made abundantly clear from original time of service that we would replace the door which cost more than original service so her move will end up being free and  she will have a new refrigerator door inspite of her faulty warranty.Emails to evidence this may be forwarded.  WE will not attach to this response as it is ineffective to show timeline as described above.  Please provide an Revdex.com email to forward clients and emails in order to have this matter resolved and this complaint removed.  We as a company have already provided her additional discounted work.  WE provided service on a non scheduled day to make up for the  original company she hired that no showed inspite of our full schedule.  WE provided extra crewman at no extra charge for most of the move and even after jumping through hoops for her we received a poor review on a portion of the move that she was not there or involved in.  We received a 2nd  review that even though we did what no others were going to do for her  to keep her  timeline was less than satisfactory as we had maintained a 5star review until her.

Excellent company and crew! Very helpful and full service all the way. I have had some dreadful moves but will use this company again. Have referred my brother for his move next month! didn't get nickel and dimed. Flat rate hourly was just that and did it in less time! Thank you so much.