Revdex.com We were surprised and troubled to learn of this complaint logged with the Revdex.com [redacted] spoke to our Director on Thursday, September 24, to address concerns she had with the raw footage we recently delivered The resolve at the time was to add a complimentary edited piece which would allow us to resolve many of her concerns related to the raw footage Raw footage is not edited and typically is footage used to review and then edited down to a finished piece [redacted] suggested she would speak to her husband and let us know of her decisionLate Thursday night [redacted] the groom left Vince our Director a voicemail message indicating he did not feel an edited piece would resolve the issues and wanted to discuss a partial refund He also indicated he was prepared to share his concerns with all review websites if he did not receive his request for a refund Our Director called [redacted] the next day and left a message but did not hear back from him By then they had posted a scathing review on *** On Friday, I reached out to [redacted] and left a message indicating I was anxious to speak with her about her concerns, the [redacted] review and her husband's voicemail where he appeared to sound very angry I did not receive a call in return We did not reach out to the couple on Monday but rather thought we should wait until Tuesday in hopes they would return our two messages On Tuesday, September 29th we received this complaint from the Revdex.com We immediately reach out by phone in hopes of understanding why they decided to involve the Revdex.com when we were clearly working towards a resolution Upon speaking with both [redacted] and [redacted] via conference call they both admitted they received calls from us but simply felt they should use all resources possible to "get our attention" We would have gladly discussed a partial refund if they agreed the editing of their footage was not what they had in mind I then agreed to return $of their fee [redacted] contacted me last night and accepted the refundOn Tuesday, [redacted] agreed with us that their negative review violated their rules and regulations and removed the review from their website We continue to be frustrated to see the Revdex.com involved in resolutions unnecessarily and hope you will consider removing this from our record Hugh *R [redacted] Vice President The Pros
Revdex.com We were surprised and troubled to learn of this complaint logged with the Revdex.com [redacted] spoke to our Director on Thursday, September 24, to address concerns she had with the raw footage we recently delivered The resolve at the time was to add a complimentary edited piece which would allow us to resolve many of her concerns related to the raw footage Raw footage is not edited and typically is footage used to review and then edited down to a finished piece [redacted] suggested she would speak to her husband and let us know of her decisionLate Thursday night [redacted] the groom left Vince our Director a voicemail message indicating he did not feel an edited piece would resolve the issues and wanted to discuss a partial refund He also indicated he was prepared to share his concerns with all review websites if he did not receive his request for a refund Our Director called [redacted] the next day and left a message but did not hear back from him By then they had posted a scathing review on *** On Friday, I reached out to [redacted] and left a message indicating I was anxious to speak with her about her concerns, the [redacted] review and her husband's voicemail where he appeared to sound very angry I did not receive a call in return We did not reach out to the couple on Monday but rather thought we should wait until Tuesday in hopes they would return our two messages On Tuesday, September 29th we received this complaint from the Revdex.com We immediately reach out by phone in hopes of understanding why they decided to involve the Revdex.com when we were clearly working towards a resolution Upon speaking with both [redacted] and [redacted] via conference call they both admitted they received calls from us but simply felt they should use all resources possible to "get our attention" We would have gladly discussed a partial refund if they agreed the editing of their footage was not what they had in mind I then agreed to return $of their fee [redacted] contacted me last night and accepted the refundOn Tuesday, [redacted] agreed with us that their negative review violated their rules and regulations and removed the review from their website We continue to be frustrated to see the Revdex.com involved in resolutions unnecessarily and hope you will consider removing this from our record Hugh *R [redacted] Vice President The Pros