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The Pro's Window Tint and Car Alarms

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Reviews The Pro's Window Tint and Car Alarms

The Pro's Window Tint and Car Alarms Reviews (1)

Initial Business Response /* (1000, 5, 2015/07/28) */
Sellers Response:
To whom it may concern. I am [redacted] the wife of [redacted] in regards to this case, the trailer that we had sold [redacted] was my sons
trailer. the trialer was purple. The trailer was here unfinished for 6...

months .
[redacted] came to inquire a trailer. the "price for a new trailer was to high for him,"
he stated. so therefore we offered him the unfinished trailer, because it was a better
deal for him he stated. knowing the trailer was unfinished he purchased the trailer.
so we finished it for him. he asked us for vinyl graphic wrapping. the price for our
job 100% vinyl wrapping $1500.00. he decided to only wrap 3 sides of the trailer
only and repaint the front of the trailer white. being that we lowered the price to
$700.00. On him providing us with his own graphic design and his own
measurements of the trailer. we installed them. and both parties agreed where
graphics going on trailer and what color was going to be what color.
The day he picked his trailer up he was only dissatisfied with inside of
doors still having the purple color. [redacted] knew that when he purchased the
graphics there would still be purple color showing on the trailer. While picking the
trailer up he decided to paint the it himself. and asked for advice on painting it. he
took our advice and the trailer and left.
2 hours later [redacted] called [redacted], and said his partner don't like the trailer.
[redacted] never mentioned having partner when he purchased the trailer. and made
all the purchasing decisions on his own. if [redacted]'s partner is not satisfied with the
trailer it is not our fault but [redacted]'s fault for not informing his own partner with
information we provided to [redacted] while fixing the trailer.
Our decision is to repair the trailer the way that he wanted us to when they
called that same day took the trailer, no questions asked.
2
since there was a miss understanding between [redacted] and [redacted] we do have
other managers here at our shop that can make decisions and repairs on the trailer
for [redacted] and his partner.
Just a reminder we mentioned to [redacted], We do not return money back, we
only repair or exchange.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response however I can not accept it. I realized at the time that the trailer was unfinished and I do recall asking if there was a lower price. [redacted] did tell me the situation of the purple trailer and said it was new and unfinished.
I was quoted by other businesses for $1500 to wrap four sides of the trailer. The reason I decided to have the Wrap done by [redacted] was because he gave me a lower price. He did say it would be a full wrap and that I needed to provide the graphics. [redacted] gave me the measurements of the trailer which were to be wrapped. I then gave him the graphic design which was tailored to the trailer. The graphics were for three full sides of the trailer. (I will include the graphics I sent to Caesar in the report.) Its is very clear that the three sides were to be fully wrapped. My designer included the design for the window section which did not get wrapped. This was left purple with no vinyl. This was done for two sides of the trailer. Meaning that, only half of two sides were wrapped. I had also asked [redacted] at the time to put a plain white vinyl sheet on the forth side of the trailer since my designer and I agreed it would be best to just leave it plain white. Weeks later when I went to pay upfront for the vinyl wrap, Mrs. [redacted] told me that Caesar decided to paint the forth side of the trailer where the hitch is located. That whole side would be painted white. This was not what we agreed, however I agreed because I trusted Caesar was giving my a good deal on the trailer and I knew it would be cheaper for him to paint it so I accepted. I also asked her if there would be any purple on the outside of the trailer, and she confirmed there would not be. Only the inside door and the inside of the window panels.
When I arrived for the trailer I did not complain about the inside of the door, because I knew It was going to be purple, like we had talked. However the three sides of the trailer were not fully wrapped according to our agreement and the graphic design. Caesar said he could not do anything about it and said I had to finish it myself. I had to take the trailer because it was scheduled for an inspection and I did not want to lose the money I had payed for it. After I left I called Caesar 15-30 minutes later not two hours. I did in fact make the decision to do business with Caesar on my own. I trusted that the work would be done professionally and with quality. However both the interior and exterior were not.
Although I was not told about the company's' return policy until after I had the trailer in my possession, I believe there should be an exception when the job is not done properly.
I have given the situation alot of thought and I have came up with a new desiered resolution that I believe is fair for both parties.
What I propose is:
1. [redacted] and I will sign an agreement before any work is done that states the repairs and work that he and his business will do on my trailer. We will communicate the specific details of the agreement (such as time frame and ext...) here as we have been doing with the Bureau.
2. Since we can not agree on the vinyl wrap, Caesar can remove the vinyl wrap from the trailer and refund my money for the vinyl wrap only, as he had offered on 07/17/2015.
3. I also want a signed paper of the warranty Caesar promised on the trailer to avoid further misunderstandings.
If my new resolution is met and completed in a professional manner by the business I will be satisfied and will no longer need to proceed with my complaint. I am not looking for any freebies I only want my trailer finished and repaired. I have already lost to much time and money and would like to put and end to the situation.
Final Business Response /* (4000, 22, 2015/09/08) */
I ACCEPT TO REFUND THE $700.00 , 3 SIDES OF THE TRAILER FOR THE VINYL GRAPHICS, AND NO REMOVING THE 3 SIDES VINYL GRAPHICS.
Final Consumer Response /* (4200, 24, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response and I will go to the business to accept the refund as soon as I am available.
In regards to the interior of the trailer, it still needs repairs and I want to make sure the business will repair it as they agreed. Some of the walls are starting to come off and there are also many gaps/holes in the walls. There is also a large amount of rust throughout the trailer (inside/outside). The stainless steel is scratched, and so is the aluminum flooring. After a deep cleaning the trailer it still looks like it was made up of scrap materials left over from other trailers. This came to my attention when I found that the materials were not evenly cut, measured, or straight. Unfortunately the list of issues continues.
I am asking that the business kindly repair my trailer that I have already paid for and they make the repairs as agreed. The trailer has three weeks worth of repairs according to the business, I do not have the ability to do so myself.
Thank you

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Address: 1927 S Van Ness Ave, Fresno, California, United States, 93721-3317

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