The Province Apartments

The Province is utilizing predatory towing practices by the [redacted] company. Vehicles with parking permits for The Province are towed at random.The Province is utilizing predatory towing practices by the [redacted] company. Vehicles with parking permits for The Province are towed at random.Desired Settlementrefund of the charge of towingBusiness Response To whom it may concernBefore any resident receives a parking permit, they are to complete and sign, acknowledging they have read and understood all policies, a Resident Parking Agreement. This agreement lists the responsibilities of a valid permit holder and the actions taken, if these policies are not being followed. Dating back to December 2nd, 2015, when the first notice was sent out regarding parking and the reoccurrence of individuals parking along the curb. Due to its obstruction in nature, this form of parking is prohibited on the [redacted]. Specific instructions were provided on this notice and all other notices that has been sent from our office dating as resent as March's utility notices, in the event of all parking spaces being filled on any given night. Along with the warning of towing, the notices also provided additional areas for parking as well as contact information to both [redacted] and the Province. If a vehicle has been towed from our [redacted], it is because that vehicle was parked incorrectly and the owner chose not to adhere to one or more of the recommendations given, in the event there were no spaces available. We have confirmed with both [redacted] Care and our local council that all towing practices and procedures have been and will continue to be followed. Consumer Response To whom it may concern, The Province sells parking permits to non residences forces residences to park illegally. This I have proof of because my daughters roommates boyfriend currently has a parking permit for The Province and DOES NOT live there. Furthermore, The Provice and The [redacted] tow truck company is illegally towing under NC- SESSION LAW XXXX-XXXHOUSE BILL 626.

My daughter and three other girls submitted a lease, parental guarantee, copies of drivers license and paid $100 to secure a lease at the Province in Greenville, NC on January 3rd 2014. The lease was for $483.00 per month. At that time they were all told that they had an apartment. My daughter called the Province on March 14th 2014 to check on their lease and they said a four bedroom unit was not available. They offered to give them another unit for more money. The Province has a contract with [redacted] University to house students when they remodel dorms. They promise apartments to other students but if [redacted] needs the apartments, they tear up the leases for everybody else.I believe this is an unjust and unfair business practice.Desired SettlementGive the girls the apartment that you promised,Business Response To Whom It May Concern:We apologize for the misunderstanding with this customer at one of our communities, The Province. In response to this complaint, we would like to clarify that:1. An apartment was not guaranteed to this customer. a. No oral agreements have been made with any applicants regarding guarantee of an apartment (See Lease Agreement, Section 25. Entire Agreement "It is understood and agreed that this Lease contains the entire agreement between you and us, there are no representations, agreements, or promises, oral or written, not contained in writing within this Lease." b. Also, applicants signed a Wait List Addendum which specifically states no promise or guarantee of availability is being made and they are signing a wait list for placement. (See attached: Wait List Addendum and Lease Agreement.) 2. While no deposit was requested or made, the customer did pay a non-refundable application and service fee of $128. (The customer complaint mentioned a $100 fee paid to The Province, but it was actually $128.) a. A check has or will be sent to the customer for $128. So we are refunding her application and service fee. 3. No leases were "torn up because of any renewals or other parties." The customer claims that "they tear up the leases for everybody else." [redacted] and the Province denounce these Claims of Unjust/Unfair Business Practice. It is our understanding that apartment space could not be found to house the customer and her roommate group together. The Province did not extend a lease to them because they did not want to live separate from each other. ResolutionUnfortunately, the customer's request for The Province to give them apartment that wanted is not an option. The following options have been offered:1. An apartment to house all roommates is not available, but they could be placed in other apartments separately and not together. As all leases are individual, they are not bound by any agreement except their own preference to stay together to not take an individual spot that may be available on the property. 2. Upgrade to any other floor plan still available on the property and receive a $500 gift card to offset the difference in rate.3. Remain cancelled, receive all monies paid refunded (including all non-refundable fees), and have no obligation to The Province.Thank you for allowing us to clear up this issue. Please let us know if you have any further questions.Best regards,[redacted]Regional Director[redacted] owner and manager of The Province