The Province

[redacted] S [redacted] moved into The Province Apartments on July 25”Upon moving in, [redacted] was given a Unit Condition FormPer the lease agreement, this Unit Condition Form is to be completely filled out and returned to the leasing office within hours of taking possession of the keys to the unitThis form is used to document any pre-existing damages in the unit so the resident is not responsible for them after move out [redacted] did not turn the form in until July 27, (past the deadline) [redacted] also did not indicate that there was anything wrong with the mattress on the form that was turned in[redacted] 's lease expired on August 3" Instructions on how the move out process and damages would work were sent out to all residents and guarantors weeks prior to the move outdateShe did not follow the proper move out procedures as instructed [redacted] did not sign up for a move out inspection with a manager and had [redacted] turn in her keys for her on August 1, [redacted] opted out of the walk through on the move out statement/checklistUpon move out, the mattress was stained and had to be replacedWe are notable to sufficiently clean these mattresses for the next tenantThe cost for replacement mattress is $This is the only amount due to the property at this timeThe Province has sent to [redacted] email and letters regarding the balance due to The ProvinceA separate email communication chain was exchanged between [redacted] and the property Bookkeeper concerning [redacted] 's disputeAt this time, nothing has been reported to any credit agenciesThe balance currently remains due.Regarding the pest concern, all policies and procedures regarding a pest infestation were followedThe unit was inspected for bed bugs and none were foundThe pest control company did not treat for bedbugs because the results of their inspection were negativeA general pest control treatment (spray) was requested by [redacted] and performed by the pest control company as a response to the original notificationSincerely, [redacted] General Manager

Initial Business Response / [redacted] (1000, 19, 2015/11/06) */ [redacted] , I am not sure I can help you with this, as the entire situation occurred under the previous owner/management company, [redacted] Student Housing Management CompanyI do not have access to these files, accounts, or collections reportsYou will need to get in touch with [redacted] Student Housing Management Company for a resolution: XXX-XXX-XXXX Thanks, [redacted] Community Manager

[redacted] ** [redacted] moved into The Province on 8/24/Her lease was to end on 8/1/ [redacted] contacted The Province in April of wanting to re-lether lease/unitIn May [redacted] brought in someone to re-lether lease/unit to [redacted] moved out of her unit and turned in her keys on 5/12/The new tenant that [redacted] re-let to took possession of her unit on 5/15/Per [redacted] 's lease agreement, she is responsible for the unit (including rent) up until the day before the new tenant takes possession (5/14/17) [redacted] 's rent was prorated correctly based on this date.Upon moving in, [redacted] was given a Unit Condition FormPer the lease agreement, this Unit Condition Form is to be completely filled out and returned to the leasing office within hours of taking possession of the keys to the unitThis form is used to document any pre-existing damages in the unit so the resident is not responsible for them after move out [redacted] did not indicate that there was anything wrong with the mini-blinds or the sofa chair on the unit Condition form that was turned inSince the unit condition form indicates these items were "OK", per the lease agreement, any preexisting damages not listed on the unit Condition form are assumed by the lease holderBoth the mini-blinds and sofa chair had to be replaced due to damageThere will be no modifications to the account[redacted] was mailed on 5/31/her Statement of Deposit Detail indicating that she would be receiving a refundPer Kentucky state law, residents must be notified of any damages or refunds within days of lease expiration or terminationLandlords in Kentucky have up to days from lease expiration or termination to issue any kind of refund [redacted] 's refund check was cut and mailed on 6/26/17.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***In August 24th I took a re-lease in The province which its length was for one year Even though they knew I needed it for six months, I asked them about how to break it and they told me "You just need to pay 250$ and that's it because we have a waiting list"I waited almost two weeks in a hotel room while the other guy move out because I never signed an "As is" document so They must have given me all the furniture brand new and they didn't,actually a maintenance guy saw the chair about two weeks after I moved in and he told me they would replace that chair but they didn'tWhen I notified about my move out I had to pay 250$ and sign a document that they never mention before which said that I was responsable for paying the whole lease if I didn't find someone to take over itI paid the money and I had to find someone by myself because they told me that I have toWhen I brought the new tenant he signed an "as is" document and his contract would starts the same day that I move out May 11th 2017, I don't know why I have to pay for those days when there is a lease already sign by the new tenantThey sent me one first statement 05/31/with an specific amount, signed by their manager and then they emailed me another different statement on 06/ 23/ with other amount because the system made a mistake, I think they have been really irresponsible with everything since first day.Thank you

Consumer called inquiry lines . She is the guarantor on this and will be paying the bill if it is not resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]I "...returned the apartment [and mattress] back to the Landlord in the same condition of cleanliness and repair as it was at the modate..." per the lease agreementNonetheless, the "alleged" mattress stain is wear and tear, as allowed in the lease agreement
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The Province has written evidence and has admitted here in their statement that I companied of the conditions of my apartment THE DAY that I moved into their property. I included in that complaint and face-to-face to management who made a note of it in my leasing papers, that there was a bug problem and that I would be covering the entire mattress, amongst other things in the apartment to protect myself. Therefore, it is IMPOSSIBLE that I ever created that stain in the mattress because I covered it completely on day 1. I relocated to Louisville, KY from Miami, FL and signed my lease with The Province that same day; I inspected the property as best as I could that day under the circumstances. They did not follow protocol, and are now trying to use that as an excuse to swindle money out of me. I alerted management of the issue upon my arrival at The Province and followed their instructions of going about correcting the issue: sending an email and getting a mattress cover.In the alternative, the mattress was returned to The Province in the same condition given to me as outlined in provision 26 of the lease agreement; also attached. It is also normal wear and tear as allowed in the lease agreement. Thus, The Province is breaching a contract which they drafted. Nonetheless, the alleged damage shown in the pictures are not worth the $300 bill that they originally sent me, the $200 subsequent bill, or the current $160 bill that they are now trying to present to me. They can keep decreasing the bill all they want in an effort to negotiate with me, but I'm not negotiating with fraudulent businesses.
Regards,
[redacted]

[redacted] S. [redacted] moved into The Province Apartments on July 25”2012. Upon moving in, [redacted] was given a Unit Condition Form. Per the lease agreement, this Unit Condition Form is to be completely filled out and returned to the leasing office within 24 hours of taking possession of the keys to...

the unit. This form is used to document any pre-existing damages in the unit so the resident is not responsible for them after move out. [redacted] did not turn the form in until July 27, 2012 (past the deadline). [redacted] also did not indicate that there was anything wrong with the mattress on the form that was turned in.[redacted]'s lease expired on August 3" 2015. Instructions on how the move out process and damages would work were sent out to all residents and guarantors weeks prior to the move outdate. She did not follow the proper move out procedures as instructed. [redacted] did not sign up for a move out inspection with a manager and had [redacted] turn in her keys for her on August 1, 2015. [redacted] opted out of the walk through on the move out statement/checklist. Upon move out, the mattress was stained and had to be replaced. We are notable to sufficiently clean these mattresses for the next tenant. The cost for replacement mattress is $160. This is the only amount due to the property at this time. The Province has sent to [redacted] 1 email and 2 letters regarding the balance due to The Province. A separate email communication chain was exchanged between [redacted] and the property Bookkeeper concerning [redacted]'s dispute. At this time, nothing has been reported to any credit agencies. The balance currently remains due.Regarding the pest concern, all policies and procedures regarding a pest infestation were followed. The unit was inspected for bed bugs and none were found. The pest control company did not treat for bedbugs because the results of their inspection were negative. A general pest control treatment (spray) was requested by [redacted] and performed by the pest control company as a response to the original notification. Sincerely,[redacted] General Manager

Initial Business Response /* (1000, 19, 2015/11/06) */
[redacted],
I am not sure I can help you with this, as the entire situation occurred under the previous owner/management company, [redacted] Student Housing Management Company. I do not have access to these files, accounts, or collections...

reports. You will need to get in touch with [redacted] Student Housing Management Company for a resolution: XXX-XXX-XXXX.
Thanks,
[redacted]
Community Manager

Below is a follow up response to complaint ID [redacted].Attached to this letter is a copy of the Bed Bug Initial Inspection Report from [redacted] Pest Control. This report was taken on 9/16/13 and does not show any visible signs of bed bugs in the unit. Again, they will not treat a unit for bed bugs if there are no signs of infestation. A general pest control treatment was then requested by the complainant and was completedon 9/26/2013 by [redacted].Also attached is the unit condition form from the complainant's original move in on 7/25/2012. You will see there is no indication that there was anything wrong with the mattress at the time of move in. Since there was nothing documented, per the lease agreement, any preexisting damages not listed on the unit condition form are assumed by the lease holder. Below is the excerpt from the lease agreement that explains the unit condition form policy. This is located on page 2, Additional Terms and Provisions, Section 1 Premises, Subsection C."Condition on Starting Date. An Inventory And Condition Form will be provided to you at the time that you move into the Premises. Within twenty-four (24) hours of the day on which you move in, you need to tell us in writing on such form of any defects or damages in your Premises; otherwise, the Premises and the fixtures, appliances and furniture in the Apartment will be deemed to be in a clean, safe and good working condition and you will be responsible for defects or damages that may have occurred before you moved in. Except for what you tellus in writing on the Inventory And Condition Form by the end of the day following the day on which you move in, you accept the Premises and the fixtures, appliances and furniture in the Apartment in their “As-S" CONDITION, with ALL FAULTS. we MAKE No EXPRESS WARRANTIES AND DISCLAIM ANY AND ALL IMPLIED WARRANTIES with REGARD To THE PREMISES AND/OR THE FIXTURES, APPLIANCES OR FURNITURE IN THE APARTMENT."The amount due to the property ($160 for the mattress replacement) has not changed since the resident was originally notified of the damage charge on 8/28/15. There have been no adjustments to the account at all after the lease expiration. The complainant is welcome to request a copy of their resident statement at any time. This will show all charges and payments on the account since it was created. The resident statement does not show any modifications to the account subsequent to the final statement of deposit. There will be no modifications to the account for the amount due, per the lease agreement.Sincerely,[redacted]? [redacted] General Manager

Initial Business Response /* (1000, 6, 2016/09/01) */
To whom this may concern,

I am responding in reference to case [redacted].

I understand [redacted] concerns about her daughter's condition of her furniture when she moved into her 4 bedroom apartment over a year ago. The management...

team that this issue would have been addressed with is no longer employed with The Province. As the current General Manager, I was not made aware of the issue or complaints until August 11th when the front office received a phone call from [redacted]. Since her complaint was received, I have been working diligently to place an order with our furniture company to replace her couch, sofa chair arms, and cushions as well as other residents that have had similar complaints. I anticipated these items to be here earlier but due to unforeseen issues with our furniture company, I sent[redacted] a letter on August 25th referencing the new expected delivery date of her new couch, sofa chair arms and cushions.

As far as [redacted] referencing a furniture rental, we don't charge residents for the provided furniture in the apartments. We are an all-inclusive apartment complex and the rental installment covers rent, utilities, water, sewer, trash, cable and internet.

Again, as soon as I was made aware of the complaint, I immediately sought out a solution with our furniture company. The last correspondence with our furniture company was August 25th confirming the estimated delivery date (September 2nd for arm chair covers and cushions and September 15th for the couch).
We appreciate[redacted]'s residency and apologize for the delay of delivery.

Thank you,
Lindsay H[redacted]
General Manager
The Province

[redacted] moved into The Province on 8/24/2016. Her lease was to end on 8/1/2017. [redacted] contacted The Province in April of 2017 wanting to re-lether lease/unit. In May [redacted] brought in someone to re-lether lease/unit to. [redacted] moved out of her unit and turned in her keys...

on 5/12/17. The new tenant that [redacted] re-let to took possession of her unit on 5/15/17. Per [redacted]'s lease agreement, she is responsible for the unit (including rent) up until the day before the new tenant takes possession (5/14/17). [redacted]'s rent was prorated correctly based on this date.Upon moving in, [redacted] was given a Unit Condition Form. Per the lease agreement, this Unit Condition Form is to be completely filled out and returned to the leasing office within 24 hours of taking possession of the keys to the unit. This form is used to document any pre-existing damages in the unit so the resident is not responsible for them after move out. [redacted] did not indicate that there was anything wrong with the mini-blinds or the sofa chair on the unit Condition form that was turned in. Since the unit condition form indicates these items were "OK", per the lease agreement, any preexisting damages not listed on the unit Condition form are assumed by the lease holder. Both the mini-blinds and sofa chair had to be replaced due to damage. There will be no modifications to the account.[redacted] was mailed on 5/31/2017 her Statement of Deposit Detail indicating that she would be receiving a refund. Per Kentucky state law, residents must be notified of any damages or refunds within 30 days of lease expiration or termination. Landlords in Kentucky have up to 60 days from lease expiration or termination to issue any kind of refund. [redacted]'s refund check was cut and mailed on 6/26/17.Sincerely,

The charges stem from the resident kicking in his door. The initial repair requests had no mention of thekey not working on the bathroom door, it simply stated the door was...

stuck. Once our maintenanceteam went to complete the repairs to the door based on their work order, the door frame had alreadybeen damaged due to the resident kicking in the door. We have 24-hour services for lockout concerns.At no point did the resident contact our office, or our on-call security to unlock the bathroom door.The repair to the door frame were not completed immediately as the maintenance staff had higherpriority repairs to complete. They did address their other issues; missing chair, bath fan, towel rack. Wedo not provide a shower curtain, that is the resident's responsibility. The apartment also had a tenantwho had been living in the apartment the prior year. That is why some of the living room furniture wasnot replaced. We only replace the items when 4 new residents move in.The charges to the account were for the damages to the door frame. Since the resident and his fatherhave completed the repairs to our satisfaction, we will remove the charges. The locks have beenreplaced and are in good working condition. It's recommended the resident reaches out to our officedirectly for future concerns.Please let me know if you have any further questions. Feel free to reach out via email or telephone.Sincerely,Ty M[redacted]General Manager