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The Punch House

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Reviews The Punch House

The Punch House Reviews (3)

Below is my response to the customer complaintCustomer [redacted] ,We acknowledge that the merchant company we used for our business from -- Dec was very difficult to deal with and we have since moved on to a new merchant processing company since thenEach merchant company has different terms and cancellation policies and unfortunately we were unable to get a refund for any old accounts after we cancelled our subscription with themWe understand that the third party companies we do business with effect the opinions of our consumers even if we do not have direct involvement in the processing of a credit card/check other than the initial payment.Under no circumstances are we thieves nor do we treat our clients inappropriately We have been in business since November and have never received any complaints about how we run our business since Dec due to third party disputes and termination feesIn order to pursue any of your losses or complain about any business practices we advise you to contact them directly at 844-223-We ask you politely to cease all of the complaints about our business and to understand that third party companies have terms to their agreements that have to be met before anyone can terminate a contract without completing the full term(similar to a leasing agreement for a home or mortgage) CONFIDENTIALITY NOTICE: This message, including any attachments, is forthe sole use of the intended recipient(s) and may contain confidential andprivileged information Any unauthorized review, use, disclosure or distributionis prohibited If you are not the intended recipient, please contact thesender by reply e-mail and destroy all copies of the original message

The attachment is a contract in regard to *** *** ID# ***She signed her contract for months and received our servicesAfter months completed she contacted us for an early cancellationWe sent the Revdex.com and her a second copy of her contract today. Our cancellation fee is half
of her remaining months as stated on her contract*** *** *** collections has contacted her numerous times to pay her dept but she refusesShe can avoid further collections, accumulating fees, and stress by calling *** and making her payment over the phone

Below is my response to the customer complaint. Customer [redacted],We acknowledge that the merchant company we used for our business from 2014 -- Dec 2015 was very difficult to deal with and we have since moved on to a new merchant processing company since then. Each merchant company has...

different terms and cancellation policies and unfortunately we were unable to get a refund for any old accounts after we cancelled our subscription with them. We understand that the third party companies we do business with effect the opinions of our consumers even if we do not have direct involvement in the processing of a credit card/check other than the initial payment.Under no circumstances are we thieves nor do we treat our clients inappropriately.  We have been in business since November 2011 and have never received any complaints about how we run our business since Dec 2015 due to third party disputes and termination fees. In order to pursue any of your losses or complain about any business practices we advise you to contact them directly at 844-223-6093. We ask you politely to cease all of the false complaints about our business and to understand that third party companies have terms to their agreements that have to be met before anyone can terminate a contract without completing the full term. (similar to a leasing agreement for a home or mortgage) CONFIDENTIALITY NOTICE:  This message, including any attachments, is forthe sole use of the intended recipient(s) and may contain confidential andprivileged information.  Any unauthorized review, use, disclosure or distributionis prohibited.  If you are not the intended recipient, please contact thesender by reply e-mail and destroy all copies of the original message.

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