Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the additional information learned from my daughter in law or any of us is irrelevantWe received massages and pedicures from establishments that we have been to before without any reactionSecond, yes my daughter in law did state that she had been having issues with her skinHowever, she was not the only person that had a reactionTo be honest, I had the worst reaction out of the three of usIn addition, nothing that we ate was unusualWe practice "Clean Eating", so there was no food allergy interactionAll of our faces were swollen and they had rashesIt is our prerogative whether to accept the Mud mask that was offered and we chose not to accept for fear of further allergic reactionI did call my my doctor and we were advised to try Benadryl (however, my daughter in law had to use a cream because of breast feeding) and if that didn't work, we were to come in for an appointmentThe fact that I gave a tip in addition to paying for the service is also irrelevantAs my son stated, "I guess I will have to take a loss on this one"Furthermore, the only response I received when I stated that I just wanted a refund is: "ok"Nothing further was statedAgain, this was not a good Mother's Day experienceThe experience put a "sour taste in my mouth" as they sayThe owner stated that "usually" reactions are during or right after the facialWell, there is always a first time for everythingNo one is saying that the establishment is not reputable, etcHowever, we had an allergic reaction and that is the bottom line Regards, [redacted]
From: Rhonda H [redacted] Sent: Sunday, May 21, 11:43:PM To: info Subject: case # [redacted] This letter is in response to a complaint # [redacted] , your company received on 5/16/ We received a letter from your company postmarked on 5/17/from [redacted] [redacted] at your company We pride our selves in providing Aservice to all of our clients and we take any complaints or disapproval of any of our services very serious, however, we are faced with the accusations of poor service being provided to the customers in this complaint On Saturday, May 13, 2017, the customers in the complaint visited our establishment All three received minute facial services Upon completion of services all three customers complimented the services and a $tip was given along with payment On monday, may 15th, 2017, we received a call from one of the customers She stated that she had flu like symptoms and swelling in her face and that she talked with the other customers and they also complained of swelling in their facesi stated that there should be no adverse reactions from the facial as our products are all natural I also stated that I would check with the manufacturer to see if they had received similar complaints from othersi also requested pictures from the customers She sent me pictures After viewing the pictures, there was no clear evidence that their claimed reactions was caused by the facials I informed her that there were no complaints from the manufacturer and that we have never had complaints at our establishment I apologized for their issues and offered a general clay mask to calm the skin, which is a general procedure to help the reactions they said they were having we also offered them a credit toward a different service at a later datei also suggested that their issues may be due to something they ate or did before or after they left our business as we have never had any complaints at all In most cases of a negative skin reaction from a facial, it is usually seen or felt during or right after the facial, and no symptoms were seen or complained about during or after the service furthermore, I interviewed the employees who provided the service and they stated that during the facial there were no complaints of itching or swelling of the skin I did learn additional information from employees regarding the customersi first learned that we were one of establishments providing services that they were to visit that day I learned that they visited a massage establishment before coming to our location and after our location, they were going to receive pedicuresIn addition, one of the customers stated to my employee that she recently had a baby and was having skin issues with her face On may 17, she responded that she spoke to the other ladies and they refused the clay mask and the credit toward another service and wanted a refund We feel that our offer for the clay mask and additional services was a fair compromise to satisfy the customers, after all, employees are paid and products are used We hope this information that we have provided helps to bring clarity to this situationPlease feel free to contact us at any time We thank you for helping us to resolve this situation in a respectful manner Respectfully, Rhonda H [redacted] Pynk Monky Aesthetics and Wellness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the additional information learned from my daughter in law or any of us is irrelevant. We received massages and pedicures from establishments that we have been to before without any reaction. Second, yes my daughter in law did state that she had been having issues with her skin. However, she was not the only person that had a reaction. To be honest, I had the worst reaction out of the three of us. In addition, nothing that we ate was unusual. We practice "Clean Eating", so there was no food allergy interaction. All of our faces were swollen and they had rashes. It is our prerogative whether to accept the Mud mask that was offered and we chose not to accept for fear of further allergic reaction. I did call my my doctor and we were advised to try Benadryl (however, my daughter in law had to use a cream because of breast feeding) and if that didn't work, we were to come in for an appointment. The fact that I gave a tip in addition to paying for the service is also irrelevant. As my son stated, "I guess I will have to take a loss on this one". Furthermore, the only response I received when I stated that I just wanted a refund is: "ok". Nothing further was stated. Again, this was not a good Mother's Day experience. The experience put a "sour taste in my mouth" as they say. The owner stated that "usually" reactions are during or right after the facial. Well, there is always a first time for everything. No one is saying that the establishment is not reputable, etc. However, we had an allergic reaction and that is the bottom line.
Regards,
[redacted]
From: Rhonda H[redacted] <[email protected]> Sent: Sunday, May 21, 2017 11:43:10 PM To: info Subject: case # [redacted] This letter is in response to a complaint # [redacted], your company received on 5/16/2017. We received a letter from your company postmarked on 5/17/2017 from [redacted]...
[redacted] at your company. We pride our selves in providing A1 service to all of our clients and we take any complaints or disapproval of any of our services very serious, however, we are faced with the accusations of poor service being provided to the 3 customers in this complaint. On Saturday, May 13, 2017, the 3 customers in the complaint visited our establishment. All three received 30 minute facial services. Upon completion of services all three customers complimented the services and a $10 tip was given along with payment. On monday, may 15th, 2017, we received a call from one of the 3 customers. She stated that she had flu like symptoms and swelling in her face and that she talked with the other 2 customers and they also complained of swelling in their faces. I stated that there should be no adverse reactions from the facial as our products are all natural. i also stated that I would check with the manufacturer to see if they had received similar complaints from others. I also requested pictures from the customers. She sent me pictures. After viewing the pictures, there was no clear evidence that their claimed reactions was caused by the facials. I informed her that there were no complaints from the manufacturer and that we have never had complaints at our establishment. I apologized for their issues and offered a general clay mask to calm the skin, which is a general procedure to help the reactions they said they were having. we also offered them a credit toward a different service at a later date. I also suggested that their issues may be due to something they ate or did before or after they left our business as we have never had any complaints at all. In most cases of a negative skin reaction from a facial, it is usually seen or felt during or right after the facial, and no symptoms were seen or complained about during or after the service. furthermore, I interviewed the employees who provided the service and they stated that during the facial there were no complaints of itching or swelling of the skin. i did learn additional information from employees regarding the customers. I first learned that we were one of 3 establishments providing services that they were to visit that day. i learned that they visited a massage establishment before coming to our location and after our location, they were going to receive pedicures. In addition, one of the customers stated to my employee that she recently had a baby and was having skin issues with her face. On may 17, 2017 she responded that she spoke to the other ladies and they refused the clay mask and the credit toward another service and wanted a refund. We feel that our offer for the clay mask and additional services was a fair compromise to satisfy the customers, after all, employees are paid and products are used. We hope this information that we have provided helps to bring clarity to this situation. Please feel free to contact us at any time. We thank you for helping us to resolve this situation in a respectful manner. Respectfully, Rhonda H[redacted] Pynk Monky Aesthetics and Wellness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the additional information learned from my daughter in law or any of us is irrelevantWe received massages and pedicures from establishments that we have been to before without any reactionSecond, yes my daughter in law did state that she had been having issues with her skinHowever, she was not the only person that had a reactionTo be honest, I had the worst reaction out of the three of usIn addition, nothing that we ate was unusualWe practice "Clean Eating", so there was no food allergy interactionAll of our faces were swollen and they had rashesIt is our prerogative whether to accept the Mud mask that was offered and we chose not to accept for fear of further allergic reactionI did call my my doctor and we were advised to try Benadryl (however, my daughter in law had to use a cream because of breast feeding) and if that didn't work, we were to come in for an appointmentThe fact that I gave a tip in addition to paying for the service is also irrelevantAs my son stated, "I guess I will have to take a loss on this one"Furthermore, the only response I received when I stated that I just wanted a refund is: "ok"Nothing further was statedAgain, this was not a good Mother's Day experienceThe experience put a "sour taste in my mouth" as they sayThe owner stated that "usually" reactions are during or right after the facialWell, there is always a first time for everythingNo one is saying that the establishment is not reputable, etcHowever, we had an allergic reaction and that is the bottom line Regards, [redacted]
From: Rhonda H [redacted] Sent: Sunday, May 21, 11:43:PM To: info Subject: case # [redacted] This letter is in response to a complaint # [redacted] , your company received on 5/16/ We received a letter from your company postmarked on 5/17/from [redacted] [redacted] at your company We pride our selves in providing Aservice to all of our clients and we take any complaints or disapproval of any of our services very serious, however, we are faced with the accusations of poor service being provided to the customers in this complaint On Saturday, May 13, 2017, the customers in the complaint visited our establishment All three received minute facial services Upon completion of services all three customers complimented the services and a $tip was given along with payment On monday, may 15th, 2017, we received a call from one of the customers She stated that she had flu like symptoms and swelling in her face and that she talked with the other customers and they also complained of swelling in their facesi stated that there should be no adverse reactions from the facial as our products are all natural I also stated that I would check with the manufacturer to see if they had received similar complaints from othersi also requested pictures from the customers She sent me pictures After viewing the pictures, there was no clear evidence that their claimed reactions was caused by the facials I informed her that there were no complaints from the manufacturer and that we have never had complaints at our establishment I apologized for their issues and offered a general clay mask to calm the skin, which is a general procedure to help the reactions they said they were having we also offered them a credit toward a different service at a later datei also suggested that their issues may be due to something they ate or did before or after they left our business as we have never had any complaints at all In most cases of a negative skin reaction from a facial, it is usually seen or felt during or right after the facial, and no symptoms were seen or complained about during or after the service furthermore, I interviewed the employees who provided the service and they stated that during the facial there were no complaints of itching or swelling of the skin I did learn additional information from employees regarding the customersi first learned that we were one of establishments providing services that they were to visit that day I learned that they visited a massage establishment before coming to our location and after our location, they were going to receive pedicuresIn addition, one of the customers stated to my employee that she recently had a baby and was having skin issues with her face On may 17, she responded that she spoke to the other ladies and they refused the clay mask and the credit toward another service and wanted a refund We feel that our offer for the clay mask and additional services was a fair compromise to satisfy the customers, after all, employees are paid and products are used We hope this information that we have provided helps to bring clarity to this situationPlease feel free to contact us at any time We thank you for helping us to resolve this situation in a respectful manner Respectfully, Rhonda H [redacted] Pynk Monky Aesthetics and Wellness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the additional information learned from my daughter in law or any of us is irrelevant. We received massages and pedicures from establishments that we have been to before without any reaction. Second, yes my daughter in law did state that she had been having issues with her skin. However, she was not the only person that had a reaction. To be honest, I had the worst reaction out of the three of us. In addition, nothing that we ate was unusual. We practice "Clean Eating", so there was no food allergy interaction. All of our faces were swollen and they had rashes. It is our prerogative whether to accept the Mud mask that was offered and we chose not to accept for fear of further allergic reaction. I did call my my doctor and we were advised to try Benadryl (however, my daughter in law had to use a cream because of breast feeding) and if that didn't work, we were to come in for an appointment. The fact that I gave a tip in addition to paying for the service is also irrelevant. As my son stated, "I guess I will have to take a loss on this one". Furthermore, the only response I received when I stated that I just wanted a refund is: "ok". Nothing further was stated. Again, this was not a good Mother's Day experience. The experience put a "sour taste in my mouth" as they say. The owner stated that "usually" reactions are during or right after the facial. Well, there is always a first time for everything. No one is saying that the establishment is not reputable, etc. However, we had an allergic reaction and that is the bottom line.
Regards,
[redacted]
From: Rhonda H[redacted] <[email protected]> Sent: Sunday, May 21, 2017 11:43:10 PM To: info Subject: case # [redacted] This letter is in response to a complaint # [redacted], your company received on 5/16/2017. We received a letter from your company postmarked on 5/17/2017 from [redacted]...
[redacted] at your company. We pride our selves in providing A1 service to all of our clients and we take any complaints or disapproval of any of our services very serious, however, we are faced with the accusations of poor service being provided to the 3 customers in this complaint. On Saturday, May 13, 2017, the 3 customers in the complaint visited our establishment. All three received 30 minute facial services. Upon completion of services all three customers complimented the services and a $10 tip was given along with payment. On monday, may 15th, 2017, we received a call from one of the 3 customers. She stated that she had flu like symptoms and swelling in her face and that she talked with the other 2 customers and they also complained of swelling in their faces. I stated that there should be no adverse reactions from the facial as our products are all natural. i also stated that I would check with the manufacturer to see if they had received similar complaints from others. I also requested pictures from the customers. She sent me pictures. After viewing the pictures, there was no clear evidence that their claimed reactions was caused by the facials. I informed her that there were no complaints from the manufacturer and that we have never had complaints at our establishment. I apologized for their issues and offered a general clay mask to calm the skin, which is a general procedure to help the reactions they said they were having. we also offered them a credit toward a different service at a later date. I also suggested that their issues may be due to something they ate or did before or after they left our business as we have never had any complaints at all. In most cases of a negative skin reaction from a facial, it is usually seen or felt during or right after the facial, and no symptoms were seen or complained about during or after the service. furthermore, I interviewed the employees who provided the service and they stated that during the facial there were no complaints of itching or swelling of the skin. i did learn additional information from employees regarding the customers. I first learned that we were one of 3 establishments providing services that they were to visit that day. i learned that they visited a massage establishment before coming to our location and after our location, they were going to receive pedicures. In addition, one of the customers stated to my employee that she recently had a baby and was having skin issues with her face. On may 17, 2017 she responded that she spoke to the other ladies and they refused the clay mask and the credit toward another service and wanted a refund. We feel that our offer for the clay mask and additional services was a fair compromise to satisfy the customers, after all, employees are paid and products are used. We hope this information that we have provided helps to bring clarity to this situation. Please feel free to contact us at any time. We thank you for helping us to resolve this situation in a respectful manner. Respectfully, Rhonda H[redacted] Pynk Monky Aesthetics and Wellness