The Quarters At Stones Bay

This new apartment complex decided to place easily damaged vinyl flooring. It dents from wearing high heals, stratches and rips very easily. When I moved out, there were small rips in the floor and while this is normal wear and tear this should not be the responsibility of the tenant to pay to have the whole floor replace due to the apartments poor decision of a flooring product that would not uphold to normal use.Desired SettlementThe replacement cost should be from covered by the apartment and not the tenant. Business Response We received a complaint letter from your office in connection with [redacted] Case # [redacted]. While we can understand Ms. [redacted] frustration regarding the vinyl flooring in the apartment, we do not agree that tears and/or rips in the vinyl flooring are considered normal wear and tear. Ms[redacted] turned in keys to her apartment over the Labor Day weekend. Her apartment was inspected on the first business day. At that time, a large tear/rip was found in the vinyl flooring along with furniture drag marks. We informed her that week of the damage to the flooring and asked if she would be able to stop by before the new resident took possession. Unfortunately, Ms[redacted] was unable to stop by. So, we provided her with photos that were taken of the damage by our staff. Ms[redacted] was told that the vinyl would either be repaired, or replaced depending on what the vinyl company advised. We would have the vinyl flooring repaired if feasible; however, we wanted to let her know in advance of the damages found to her vinyl flooring. We hoped that this would give Ms[redacted] the opportunity to speak with her movers in regards to the damages caused during move out before it was too late. In addition, our residents are provided with a handout at move in that specifically states, "Do not drag furniture across floors (please lift and carry if possible)". This is a reminder to residents that the flooring is vinyl, not hardwood, and that they should take precautions when moving furniture. The damage that Ms[redacted] may be charged for is due to drag marks and a rip. This damage could have been prevented with caution and care. It is above normal wear and tear. At this time, we are waiting on the vinyl installation company to view the flooring in the apartment. Once they access the damage, they will let us know if they will be able to repair the flooring, or if the flooring will need to be replaced. If the flooring has to be replaced then Ms[redacted] will be charged a prorated amount based on the life of the vinyl. Furthermore, we sympathize with Ms[redacted]; however, we are professionally obligated to comply with all Federal, State, and Local Laws including the AANC lease agreement signed by both parties. We take pride in operating in compliance with these laws and as so we cannot make an exception for any resident. Thus, the resident will remain financially responsible for any damages found that are above normal wear and tear.