Some issues do exist with Ms*** wall insulation project
Repairs are now being made
We left Ms*** a Voice Mail message on 1/23/to meet
Ms *** responded by text message that she was working 1/24-& 1/25/
We will continue to attempt setting up a time to meet Ms
***
Ms*** work schedule seems to be a tight schedule to get together
We will keep you updated on progress as soon as possible
Don L**
SHO-PRO of Indiana, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In response to another complaint filed by [redacted] on 4/18/2016. Our company was requested by [redacted] to complete a follow up inspection of his project, after completing a service on 2/2/2016. This inspection was performed on 3/4/2016. During this visit I verified that the small area that had been omitted during the original installation had been corrected. At that time, per [redacted]'s request I again re-checked multiple walls and locations in the home to verify the insu]ation product waa installed Correctly. and I found no defects.At that time [redacted] explained that he still felt cold coming from his wall in the master bedroom at the head of his bed. I did check that area with an inferred sensor and found that the area had been installed and completed correctly. During that visit I found that the window next to the head of Mr. Odagai'e bed had plastic taped behind the miniblind covering the window and frame to stop outside drafts from entering the home. I did an interred inspection of the window area, and told [redacted] that he had lots of cold infiltration from that window, and that I believed that was why his bedroom was cold in that area, and at the head of his bed.After much explaining of this information to [redacted]., he still thought perhaps more insulation could be put in the wall next to the bed. Trying to avoid continuing issues told [redacted] that when I had the staff and equipment available in the area I would have them Stop and see if any more insulation will fit. I told [redacted] that I had no idea when we would be able to accomplish this, but I would contact him when we were going to be in the vicinity with enough time to complete the work.[redacted] is correct we did speak on 4/6/201. and I was anticipating to be able to have our staff out the following week. I did tell [redacted] that we would call and verify what day and time that service would take place so that we could make sure he was available.I do apologize that . did not contact [redacted] and inform him that unforeseen circumstances would not allow us to complete the service as expected.We do want to assist [redacted] with achieving his desired comfort expectations in his home, and after two inspections we have found no areas that need service on our insulation project. There are areas in [redacted]'s home that do need corrected such as window air infiltration, and attic insulation which are not part of our installation project.. These items will certainly provide additional benefit to the work that has already been completed. I am certain the-re are many companies that would be able to assist [redacted] with his future needs.Sincerely, Donald [redacted]Customer Service Manager
I met with [redacted] on Thursday 6/25/2015. During that meeting all complaint issues were resolved to customers satisfaction. Sincerely, Donald L** Customer Service Manager SHO-PRO of Indiana, Inc. 317-375-7500
In response to the complaint filed by [redacted] on 1/13/2016, Our company contacted [redacted] on 12/28/2015 to schedule a free courtesy inspection of his insulation project. During this conversation [redacted] began explaining his concerns regarding the insulation project, and our staff...
member transferred [redacted] to our Office Manager to better help [redacted].When our Office Manager spoke to [redacted], he began explaining things to her regarding his insulation project. At that time our Office Manager was understanding that [redacted] was going write a letter to our company to be better understood.Our office Manager did discuss the phone conversations with me, and we had been awaiting a letter from [redacted] since that time.I did complete an inspection on 1/28/2016 of [redacted]'s Retrofoam project, and apologized for the confusion regarding his conversation with our office. Additionally, I did clarify to [redacted] that we are not connected to any rebates from utility providers, and make no assurances of customer qualification to those rebate programs.I believe that any misunderstandings between [redacted] and our company have been resolved.Sincerely, Donald LeeCustomer Service Manager SHO-PRO of Indiana, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer told Revdex.com rep that this company has not come back to his home to fix the cold spots and that consumer wants his money back if company does not fix these issues.
Regards,
[redacted]
Some issues do exist with Ms*** wall insulation project
Repairs are now being made
We left Ms*** a Voice Mail message on 1/23/to meet
Ms *** responded by text message that she was working 1/24-& 1/25/
We will continue to attempt setting up a time to meet Ms
***
Ms*** work schedule seems to be a tight schedule to get together
We will keep you updated on progress as soon as possible
Don L**
SHO-PRO of Indiana, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
8.31.16 Company has stated they have resolved the issue.
In response to another complaint filed by [redacted] on 4/18/2016. Our company was requested by [redacted] to complete a follow up inspection of his project, after completing a service on 2/2/2016. This inspection was performed on 3/4/2016. During this visit I verified that the small area that had been omitted during the original installation had been corrected. At that time, per [redacted]'s request I again re-checked multiple walls and locations in the home to verify the insu]ation product waa installed Correctly. and I found no defects.At that time [redacted] explained that he still felt cold coming from his wall in the master bedroom at the head of his bed. I did check that area with an inferred sensor and found that the area had been installed and completed correctly. During that visit I found that the window next to the head of Mr. Odagai'e bed had plastic taped behind the miniblind covering the window and frame to stop outside drafts from entering the home. I did an interred inspection of the window area, and told [redacted] that he had lots of cold infiltration from that window, and that I believed that was why his bedroom was cold in that area, and at the head of his bed.After much explaining of this information to [redacted]., he still thought perhaps more insulation could be put in the wall next to the bed. Trying to avoid continuing issues told [redacted] that when I had the staff and equipment available in the area I would have them Stop and see if any more insulation will fit. I told [redacted] that I had no idea when we would be able to accomplish this, but I would contact him when we were going to be in the vicinity with enough time to complete the work.[redacted] is correct we did speak on 4/6/201. and I was anticipating to be able to have our staff out the following week. I did tell [redacted] that we would call and verify what day and time that service would take place so that we could make sure he was available.I do apologize that . did not contact [redacted] and inform him that unforeseen circumstances would not allow us to complete the service as expected.We do want to assist [redacted] with achieving his desired comfort expectations in his home, and after two inspections we have found no areas that need service on our insulation project. There are areas in [redacted]'s home that do need corrected such as window air infiltration, and attic insulation which are not part of our installation project.. These items will certainly provide additional benefit to the work that has already been completed. I am certain the-re are many companies that would be able to assist [redacted] with his future needs.Sincerely, Donald [redacted]Customer Service Manager
Company states they are working with the customer on this, as this is not a warranty item.
I met with [redacted] on Thursday 6/25/2015. During that meeting all complaint issues were resolved to customers satisfaction. Sincerely, Donald L** Customer Service Manager SHO-PRO of Indiana, Inc. 317-375-7500
In response to the complaint filed by [redacted] on 1/13/2016, Our company contacted [redacted] on 12/28/2015 to schedule a free courtesy inspection of his insulation project. During this conversation [redacted] began explaining his concerns regarding the insulation project, and our staff...
member transferred [redacted] to our Office Manager to better help [redacted].When our Office Manager spoke to [redacted], he began explaining things to her regarding his insulation project. At that time our Office Manager was understanding that [redacted] was going write a letter to our company to be better understood.Our office Manager did discuss the phone conversations with me, and we had been awaiting a letter from [redacted] since that time.I did complete an inspection on 1/28/2016 of [redacted]'s Retrofoam project, and apologized for the confusion regarding his conversation with our office. Additionally, I did clarify to [redacted] that we are not connected to any rebates from utility providers, and make no assurances of customer qualification to those rebate programs.I believe that any misunderstandings between [redacted] and our company have been resolved.Sincerely, Donald LeeCustomer Service Manager SHO-PRO of Indiana, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I...
reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer told Revdex.com rep that this company has not come back to his home to fix the cold spots and that consumer wants his money back if company does not fix these issues.
Regards,
[redacted]