The Radiator Man

To Whom It May Concern,On 9/26/2007, we installed laminate flooring in one bedroom for this customer.On 5/23/2008, we installed another small room. At that time we were using caulking on the floors.On 10/9/2008, we installed yet another room. While we were there, we repaired a closet door (that was...

broken, not by us) and offered to remove the caulking. the customer stopped us from removing the caulk (my installer can not remember exactly why, but we offered). Then, as well as now, we do not use caulking because in time it does shrink.On 12/30/2008, we installed laminate in the upstairs hall and the middle stair landing.On 12/31/2008, we installed  carpet on the stairs.Five years later, on 12/2/2013, we installed the last room of laminate upstairs. Shortly after that installation, the customer called and accused us of damaging a piece of stair nose. I made an appointment to look at the complaint. I noticed a small dent in the stair nose, but I could clearly see it had been there for quite some time. I explained that the spot was much older and could not have happened recently.She became agitated, so I told her that when we had time, I would get the guys to replace the stair nose.In the following months she became slanderous and abusive, blaming us for all sorts of things.Because of her actions, I could not subject our employees to any more of her behavior.Sincerely,Jim M[redacted]General ManagerMesa Sales & Supply, Inc.[redacted]
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