First, I am insulted that Mr. [redacted] is saying that I am not telling the truth about how many times day and night I tried to contact THE ONLY PHONE 3 AND PERSON I was given to call
and try to reach! The work order was put under [redacted] PHONE# ([redacted]. I spoke to him myself ([redacted]) and told him I have been calling him for almost three (3) week's
now to tell him to pick up the radiator, it has been finished for some time now and has been sitting in the front office. [redacted] said and I Quote, "I'm picking up MY pay check right now and
I guess I'll come get it and pay for it and have [redacted] pay me back." At no time were we told it belonged to The [redacted] company until Shawn spoke with [redacted]'s Mother. When Mr. [redacted] first
gave me the credit card information, it was his own personal card. The card or Mr. [redacted] said nothing about the name of the company. The invoice is even written under [redacted]'s
name not under the company's name. How does that work when they do taxes? Wouldn't that fall under a business expense? Why would we have dropped everything we already had
in production for a measly $200.00 dollar's, when we were working on contract's worth thousand's? We did it as a courtesy for them because they said it was so much in need that it
had put there production to a stop. We are just a little guy like they are and have no reason to put our good name at risk for anyone. We don't do any kind of advertisement, it's all by
word of mouth, customer to customer. It's been this way for 24 year's and it will continue to work because we our honest, integrity and most important we don't need to make any false
statements Shawn went out of his way for this company because he knows what it's like to be a a small fish in a very big corporate world!
We are pleased to hear everything is working well for them with the work he's done, but we already know his work is the best in his field. Again, we wish the [redacted]s all the best!
Complaint: [redacted]I am rejecting this response because: The response was not factually correct, I sent people in to pick up the radiator and was told we needed to pre-pay for the repairs (as they said) I had [redacted], who manages our accounts call and make the payment that was April 11th (from their attached response) so the parts were ordered after the 11th and I have no way of knowing when the parts arrived and when the work was complete.
[redacted] was out of town and told me he did not get a message it was ready and was wondering what had happened so I called them to ask if it was ready. I was told it was ready and sent [redacted] in to pick it up and that is how I found out about the 200 dollar storage fee. I am not complaining about the quality or validity of the repairs and appreciate work they did as it seems to hold pressure and work very well. I feel it is predatory to charge me 200 dollars when I did not know it was ready. Mak3 Construction has a web site with my personal phone number on the main page, I can be tracked down. They were pre-paid for the work so nothing to loose on their side and it gives them the freedom to take advantage of their customers.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
First, I am insulted that Mr. [redacted] is saying that I am not telling the truth about how many times day and night I tried to contact THE ONLY PHONE 3 AND PERSON I was given to call
and try to reach! The work order was put under [redacted] PHONE# ([redacted]. I spoke to him myself ([redacted]) and told him I have been calling him for almost three (3) week's
now to tell him to pick up the radiator, it has been finished for some time now and has been sitting in the front office. [redacted] said and I Quote, "I'm picking up MY pay check right now and
I guess I'll come get it and pay for it and have [redacted] pay me back." At no time were we told it belonged to The [redacted] company until Shawn spoke with [redacted]'s Mother. When Mr. [redacted] first
gave me the credit card information, it was his own personal card. The card or Mr. [redacted] said nothing about the name of the company. The invoice is even written under [redacted]'s
name not under the company's name. How does that work when they do taxes? Wouldn't that fall under a business expense? Why would we have dropped everything we already had
in production for a measly $200.00 dollar's, when we were working on contract's worth thousand's? We did it as a courtesy for them because they said it was so much in need that it
had put there production to a stop. We are just a little guy like they are and have no reason to put our good name at risk for anyone. We don't do any kind of advertisement, it's all by
word of mouth, customer to customer. It's been this way for 24 year's and it will continue to work because we our honest, integrity and most important we don't need to make any false
statements Shawn went out of his way for this company because he knows what it's like to be a a small fish in a very big corporate world!
We are pleased to hear everything is working well for them with the work he's done, but we already know his work is the best in his field. Again, we wish the [redacted]s all the best!
...⇄ Shawn S[redacted] DBA The Radiator Shop
Complaint: [redacted]I am rejecting this response because: The response was not factually correct, I sent people in to pick up the radiator and was told we needed to pre-pay for the repairs (as they said) I had [redacted], who manages our accounts call and make the payment that was April 11th (from their attached response) so the parts were ordered after the 11th and I have no way of knowing when the parts arrived and when the work was complete.
[redacted] was out of town and told me he did not get a message it was ready and was wondering what had happened so I called them to ask if it was ready. I was told it was ready and sent [redacted] in to pick it up and that is how I found out about the 200 dollar storage fee. I am not complaining about the quality or validity of the repairs and appreciate work they did as it seems to hold pressure and work very well. I feel it is predatory to charge me 200 dollars when I did not know it was ready. Mak3 Construction has a web site with my personal phone number on the main page, I can be tracked down. They were pre-paid for the work so nothing to loose on their side and it gives them the freedom to take advantage of their customers.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]