The Raleigh Grade Theater

I bought tickets and dropped my teenage daughter and her friend off at the Raleigh Grande movie theatre box office early 2/26/16 evening and when I picked them up they told me they had had such a horrible experience. Apparently the movie theatre has converted their seats to assigned seating but the girl at the ticket box NEVER told us and the girls were rudely kicked out of seats twice until they figured it out but then there were people in their supposed assigned seats - front row, which they would never have picked - who wouldn't move because the theatre was oversold and they ended up having to sit on each other's lap sharing a single seat!! I was so mad I even drove back to complain and the manager said that as long as they got to see most of the movie that was good enough for him! I am so outraged and will NEVER step foot at the Raleigh Grande again! This type of arrangement is so atypical it should have been clearly advised at the box office. It was the equivalent of paying full price for squalor.Product_Or_Service: movie ticketsDesired SettlementComplete refund. Business Response Hello, I responded to the patron this morning...Ms "x" - Sorry for the delay in responding as I am back in the office this morning. We do apologize for your latest experience and we do feel that the situation was an unfortunate communication error between the theatre staff and yourself and we will happily send you free passes as well as extend a full refund. I have spoken with the GM this morning who will be speaking with the mgmt and staff that were on duty to make sure that in the future, the reserved seating is completely explained, so that people understand, the seat they purchase for is where they need to sit. Again, we do apologize for the miscommunication. Please contact the GM, [redacted] at XXX-XXX-XXXX and he will get your refund processed for you asap. If you like the free passes to come back again on us, please send me your mailing address and I will get those out to you asap. If you need anything further, please do not hesitate to contact me at 704-xxx-xxxx. Thanks and have a wonderful day.[redacted]Director of OperationsCarolina Cinemas9630 Monroe Rd[redacted], NC XXXXX