Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to point out the inaccuracies in Mr [redacted] s responseMy actions did not lead to me being asked to leave immediately or otherwiseI did leave upon my own accord when the staff was unable or willing to assist meThe second and main problem with this response is also that RBG is making a decision upon seeing guests enter their establishment what price point they are going to be placed atWhile we can all agree that this is a highly unethical practice I am also curious as to the legality of this discriminatory process Regards, [redacted]
I have received the complaint you filed on behalf of *** *** I appreciate you giving me the opportunity to respond. While I wasn’t on property the evening that Mr*** came in and questioned the staff about Miller Lite draft being discounted for select customers, I did hear about it
the next morning. Please allow me to explain the history of the issue that Mr*** is referring toI arrived at the hotel in November of last year and assumed the position of General Manager for the new owners of the hotelShortly after reviewing the operation I determined that we had too deep of discounts in the bar area that was preventing us from achieving our desired beverage costWe did in early February raise our happy hour prices on some itemsThis included Miller Lite draftThe staff voiced their concern that a couple of the regulars that frequent the bar daily would be upsetIn the attempt to assure these guests that I appreciated their business I allowed them to continue to have the discounted price until further notice. In May the decision was made to offer a new happy hour which would offer select products for a discounted price during happy hourThe date was set for August for the promotions. While we are sorry that Mr*** felt cheated however, the way he conducted himself was extremely distasteful as well as disrespectful to the staffIn addition his attitude and demeanor was a distraction to our other customersIt was necessary for us to insist he leave the premises immediately. Again, thank you for bringing this matter to my attention and for the opportunity to respond. Sincerely, *** ** ***General Manager
I have received the complaint you filed on behalf of [redacted] I appreciate you giving me the opportunity to...
respond.
While I wasn’t on property the evening that Mr. [redacted] came in and questioned the staff about Miller Lite draft being discounted for select customers, I did hear about it the next morning.
Please allow me to explain the history of the issue that Mr. [redacted] is referring to. I arrived at the hotel in November of last year and assumed the position of General Manager for the new owners of the hotel. Shortly after reviewing the operation I determined that we had too deep of discounts in the bar area that was preventing us from achieving our desired beverage cost. We did in early February raise our happy hour prices on some items. This included Miller Lite draft. The staff voiced their concern that a couple of the regulars that frequent the bar daily would be upset. In the attempt to assure these guests that I appreciated their business I allowed them to continue to have the discounted price until further notice.
In May the decision was made to offer a new happy hour which would offer select products for a discounted price during happy hour. The date was set for August for the promotions.
While we are sorry that Mr. [redacted] felt cheated however, the way he conducted himself was extremely distasteful as well as disrespectful to the staff. In addition his attitude and demeanor was a distraction to our other customers. It was necessary for us to insist he leave the premises immediately.
Again, thank you for bringing this matter to my attention and for the opportunity to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, I would like to point out the inaccuracies in Mr. [redacted]s response. My actions did not lead to me being asked to leave immediately or otherwise. I did leave upon my own accord when the staff was unable or willing to assist me. The second and main problem with this response is also that RBG is making a decision upon seeing guests enter their establishment what price point they are going to be placed at. While we can all agree that this is a highly unethical practice I am also curious as to the legality of this discriminatory process.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to point out the inaccuracies in Mr [redacted] s responseMy actions did not lead to me being asked to leave immediately or otherwiseI did leave upon my own accord when the staff was unable or willing to assist meThe second and main problem with this response is also that RBG is making a decision upon seeing guests enter their establishment what price point they are going to be placed atWhile we can all agree that this is a highly unethical practice I am also curious as to the legality of this discriminatory process Regards, [redacted]
I have received the complaint you filed on behalf of *** *** I appreciate you giving me the opportunity to respond. While I wasn’t on property the evening that Mr*** came in and questioned the staff about Miller Lite draft being discounted for select customers, I did hear about it
the next morning. Please allow me to explain the history of the issue that Mr*** is referring toI arrived at the hotel in November of last year and assumed the position of General Manager for the new owners of the hotelShortly after reviewing the operation I determined that we had too deep of discounts in the bar area that was preventing us from achieving our desired beverage costWe did in early February raise our happy hour prices on some itemsThis included Miller Lite draftThe staff voiced their concern that a couple of the regulars that frequent the bar daily would be upsetIn the attempt to assure these guests that I appreciated their business I allowed them to continue to have the discounted price until further notice. In May the decision was made to offer a new happy hour which would offer select products for a discounted price during happy hourThe date was set for August for the promotions. While we are sorry that Mr*** felt cheated however, the way he conducted himself was extremely distasteful as well as disrespectful to the staffIn addition his attitude and demeanor was a distraction to our other customersIt was necessary for us to insist he leave the premises immediately. Again, thank you for bringing this matter to my attention and for the opportunity to respond. Sincerely, *** ** ***General Manager
I have received the complaint you filed on behalf of [redacted] I appreciate you giving me the opportunity to...
respond.
While I wasn’t on property the evening that Mr. [redacted] came in and questioned the staff about Miller Lite draft being discounted for select customers, I did hear about it the next morning.
Please allow me to explain the history of the issue that Mr. [redacted] is referring to. I arrived at the hotel in November of last year and assumed the position of General Manager for the new owners of the hotel. Shortly after reviewing the operation I determined that we had too deep of discounts in the bar area that was preventing us from achieving our desired beverage cost. We did in early February raise our happy hour prices on some items. This included Miller Lite draft. The staff voiced their concern that a couple of the regulars that frequent the bar daily would be upset. In the attempt to assure these guests that I appreciated their business I allowed them to continue to have the discounted price until further notice.
In May the decision was made to offer a new happy hour which would offer select products for a discounted price during happy hour. The date was set for August for the promotions.
While we are sorry that Mr. [redacted] felt cheated however, the way he conducted himself was extremely distasteful as well as disrespectful to the staff. In addition his attitude and demeanor was a distraction to our other customers. It was necessary for us to insist he leave the premises immediately.
Again, thank you for bringing this matter to my attention and for the opportunity to respond.
Sincerely,
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, I would like to point out the inaccuracies in Mr. [redacted]s response. My actions did not lead to me being asked to leave immediately or otherwise. I did leave upon my own accord when the staff was unable or willing to assist me. The second and main problem with this response is also that RBG is making a decision upon seeing guests enter their establishment what price point they are going to be placed at. While we can all agree that this is a highly unethical practice I am also curious as to the legality of this discriminatory process.
Regards,
[redacted]