The Reader Magazine

Initial Business Response / [redacted] (1000, 8, 2016/04/18) */ Hi again Dr***, Thank you again for your patience as we have been waiting on the information from our online billing systemWe have billed months as opposed to months which was the duration of your advertising as requested by you and as per the terms of your contract as we have spoken about both via email and in person and as you acknowledged I have today posted via mail to you a check from The Reader in the amount of $for the month over-billing ( you had only noted months in your records but our records show months of billings and there should only be 12)Please accept our apology for the oversight and we regret any inconvenience Thank you for reaching out to the Revdex.com as we pride ourselves in our exemplary service to our community of business owners and always adhere to the terms of the contracts that are mutually agreed You are always welcome to reach me direct at XXX-XXX-XXXX should you have any further questions Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) reader magazine claims that I signed a one year contract with them for advertising servicesthe contract discussed with me by the representative that came to my office was a month trial contractthe written contracts emailed to me noted months (in bold - to note the time frame) and different monthly fees depending on distribution locationi have sent this contract to them and also have a hard copy that was given to me personallythe contract was signed and sent via fax I can email the contracts and correspondence thank you Final Consumer Response / [redacted] (4200, 14, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) good morning thank you for your email however, you did not contact me every quarteri'm so shocked that you would say that I have notes written down from your visit - you were eager to have me sign on we never discussed renewalit was a month trial as indicated from the contract in bold - you can see that the "month" was added in to the contract I was not aware that I had even renewed until a friend said she saw my ad in july - at which time I emailed you and stated that I wanted to make sure I cancelled with youi sent another in october i'm surprised that even after I sent an email to cancel in july, that I was still charged for the months after even if there was an automatic renewal period - I cancelled with you in july why were there continued charges until I notified you again in october? then in october you stated that you already went to print and so I had to be charged for addiitonal months? I too would like to reach a positive outcome with youhowever, I have no intention of advertising with reader magazine againi would consider this matter settled if I receive a refund from the time I cancelled with you in july thank you Final Business Response / [redacted] (4000, 16, 2016/04/26) */ Thank you for your email Dr***We did not receive a written request to cancel until after we were well into production for our NOV DEC JAN magazine at which point we ceased advertising service with the next available opportunityWe have fulfilled all requests made by you and provided all services requested All the best,

Initial Business Response /* (1000, 8, 2016/04/18) */
Hi again Dr. [redacted], Thank you again for your patience as we have been waiting on the information from our online billing system. We have billed 13 months as opposed to 12 months which was the duration of your advertising as requested by you and...

as per the terms of your contract as we have spoken about both via email and in person and as you acknowledged.
I have today posted via mail to you a check from The Reader in the amount of $550.00 for the 1 month over-billing ( you had only noted 12 months in your records but our records show 13 months of billings and there should only be 12). Please accept our apology for the oversight and we regret any inconvenience.
Thank you for reaching out to the Revdex.com as we pride ourselves in our exemplary service to our community of business owners and always adhere to the terms of the contracts that are mutually agreed.
You are always welcome to reach me direct at XXX-XXX-XXXX should you have any further questions.
Ms. [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
reader magazine claims that I signed a one year contract with them for advertising services. the contract discussed with me by the representative that came to my office was a 3 month trial contract. the written contracts emailed to me noted 3 months (in bold - to note the time frame) and 2 different monthly fees depending on distribution location. I have sent this contract to them and also have a hard copy that was given to me personally. the contract was signed and sent via fax.
I can email the contracts and correspondence.
thank you.
Final Consumer Response /* (4200, 14, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
good morning.
thank you for your email.
however, you did not contact me every quarter. i'm so shocked that you would say that.
I have notes written down from your visit - you were eager to have me sign on.
we never discussed renewal. it was a 3 month trial as indicated from the contract in bold -
you can see that the "3 month" was added in to the contract.
I was not aware that I had even renewed until a friend said she saw my ad in july - at which time i
emailed you and stated that I wanted to make sure I cancelled with you. I sent another in october.
i'm surprised that even after I sent an email to cancel in july, that I was still charged for the months after.
even if there was an automatic renewal period - I cancelled with you in july.
why were there continued charges until I notified you again in october? then in october you stated that
you already went to print and so I had to be charged for addiitonal 3 months?
I too would like to reach a positive outcome with you. however, I have no intention of advertising with
reader magazine again. I would consider this matter settled if I receive a refund from the time I cancelled
with you in july.
thank you.
Final Business Response /* (4000, 16, 2016/04/26) */
Thank you for your email Dr. [redacted]. We did not receive a written request to cancel until after we were well into production for our NOV DEC JAN magazine at which point we ceased advertising service with the next available opportunity. We have fulfilled all requests made by you and provided all services requested.
All the best,