Complaint: [redacted] I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID [redacted] , and there are a few glaring mistakes in Ms ***'s rebuttal Below I address a few misconceptions that Ms [redacted] stated in her response To the accusation of trying to intimidate her staff – I never tried to intimidate her staff I only dealt with one person, in her office, and only got upset with her after she continued to blame this on my bank and not accept the facts I presented to her that the screw up was on Kid's Dental side I was angry and demanded to speak to Ms [redacted] because I was being stone walled by the person in the office RCode means customer didn’t authorize the payment: As I explained to both Ms [redacted] and the other woman in the business office, an Rcode is not for stop payment This is where then entire problem began An Rcode is "customer advises not authorized; item is ineligible, notice not provided, signatures not genuine, or item altered" This is something that someone in billing should know and understand The R code was the giveaway that the mistake had occurred on the Kid's Dental side, but the woman in the office refused to listen to my explanation of the Rcode Ms [redacted] discovered mistake while talking with Transmodus: This is absolutely false After hours of calling up the financial chain for Kid's Dental, I identified the mistake that the check had been processed incorrectly and contacted Ms [redacted] to let her know what I found In her rebuttal, Ms [redacted] states that she let me know and this is simply a lie I let them know where the mistake occurred and it still took another two weeks and several more phone calls to get the issue resolved Kid's Dental never made an attempt to help me other than giving me the number for Transmodus Contacted me to inform me of refund: I did receive a call from the other woman in the business office about receiving a refund, but was never explained why At the time, I really didn't care and was glad it was over, or so I thought until I received a collection notice Whether the reason given is correct or not, I cannot say, but the call from Kid's Dental did come after four hours of phone calls by me up their financial chain Andy never would take any of the phone calls I made to his office that morning Finally, the conference call statement is misleading When Ms [redacted] called me, I was on the line with another representative at the collection company She told me she needed me to give them authorization to give her information, but I told her that I didn't have time because I was on the other line If Melody stated anything, it must have been after I clicked back to my phone other call I told Ms [redacted] I didn't have time and that I was on the other line I was not surprised by the rebuttal from Kid's Dental, it was the same "not our fault" mentality that I fought for the past two months Ms [redacted] continuously stated that I was "angry" or "very angry" and this is absolutely true This entire problem could have been avoided had the woman in the business office not blown me off and legitimately tried to help me from the beginning I wasted a lot of time to simply get back $that never should have been charged to me to begin with In my initial complaint, I stated that I simply wanted to make sure this company’s business practices were examined in order to protect future customers Hopefully this complaint serves as a warning to future customers I have already resolved the financial aspect of this issue, and contrary to what Ms [redacted] stated, there was very little help on the part of Kid's Dental to assist me This business will not receive any business from me or anyone asking me about dentists in the area Regards, [redacted] ***
*** ***
Revdex.com Corporate Office
La Posada Dr
Austin, TX
sans-serif;">Re: Claim ID #***
Dear Mrs***:
I received the above referenced claim submitted by Mr***I have worked to the best of my ability to handle an error that occurred on behalf of our check processing company, Transmodus, but that is ultimately my responsibility to resolveI have used this service for 1/years and have never had an issue with them; unfortunately, it was not an issue that was easily, or quickly, resolved
The information we received from Transmodus was that a Stop Payment was issued on the checkAs soon as we received that information, I contacted his wife and she immediately paid the balanceWe then began a process to try to get to the bottom of why the check was returned unpaidI gave Mr*** my cell phone number so that he always had access to me whenever he neededI always maintained contact with him and provided him up-to-date information as a received it or, if there was something I was waiting on, I would call him to let him know I was still working on the issueIt did take several months, and many phone calls to upper management at Transmodus, to verify that they were responsible for the transmitting the data to the incorrect bank and that payment had not been stopped by the signer
In regard to Mr***'s complaint that I have denied turning the check over to the collection agencyThat assertion is true, as I do not have a collection agency, nor do I use oneI had no reason to pursue him in a legal manner as the check had been paid within days and the account had a zero balanceI still have no idea how it ended up with InegrityMr*** would not provide the collection letter to me, or give the collection agency permission to speak with me about dismissing the account, because they regard me as a third party and will not tell me how it ended up at their agencyI assume that it was sent by Transmodus; however, I cannot prove that because Mr*** will not provide the letter to Transmodus, or to myself, so that they can research the issue
I completely understand Mr***'s anger and frustration and I have apologized repeatedlyThis situation has never occurred with any other patient and I sincerely regret that it happened at allPlease see the enclosed documentation of the process to resolve the issueThe documentation is not a complete summary of every conversation that was had; it is a summary of the most important information
Regards,
*** ***
They are the worst company to handle your propertyShannon never came out to inspect the property When we moved in the signs and locked on the door stayed until we moved out and they never answered the phonesIt took forever to get anything fixed and then they tried to keep our deposit
Complaint: [redacted]
I am rejecting this response because:
I have reviewed the response made by the business in
reference to complaint ID [redacted], and there are a few glaring mistakes in Ms.
[redacted]'s rebuttal.
Below I address a few misconceptions that Ms. [redacted]
stated in her response.
1. To the accusation of trying to intimidate her staff – I never tried to
intimidate her staff. I only dealt with one person, in her
office, and only got upset with her after she continued to blame this on
my bank and not accept the facts I presented to her that the screw up was on
Kid's Dental side. I was angry and demanded to speak to Ms. [redacted] because
I was being stone walled by the person in the office.
2. R10 Code means customer didn’t authorize the payment: As I explained
to both Ms. [redacted] and the other woman in the business office, an R10 code is
not for stop payment. This is where then entire problem began. An
R10 code is "customer advises not authorized; item is ineligible, notice
not provided, signatures not genuine, or item altered". This is
something that someone in billing should know and understand. The R10
code was the giveaway that the mistake had occurred on the Kid's Dental side,
but the woman in the office refused to listen to my explanation of the R10 code.
3. Ms. [redacted]
discovered mistake while talking with Transmodus: This is absolutely
false. After hours of calling up the
financial chain for Kid's Dental, I identified the mistake that the check had
been processed incorrectly and contacted Ms. [redacted] to let her know what I
found. In her rebuttal, Ms. [redacted] states that she let me know and this is
simply a lie. I let them know where the mistake occurred and it still
took another two weeks and several more phone calls to get the issue
resolved. Kid's Dental never made an attempt to help me other than giving
me the number for Transmodus.
4. Contacted me to inform me of refund: I did receive a call from the
other woman in the business office about receiving a refund, but was never
explained why. At the time, I really didn't care and was glad it was
over, or so I thought until I received a collection notice. Whether the
reason given is correct or not, I cannot say, but the call from Kid's Dental
did come after four hours of phone calls by me up their financial chain.
Andy never would take any of the 5 phone calls I made to his office that
morning.
4. Finally, the conference call statement is misleading. When Ms.
[redacted] called me, I was on the line with another representative at the
collection company. She told me she needed me to give them authorization
to give her information, but I told her that I didn't have time because I was
on the other line. If Melody stated anything, it must have been after I
clicked back to my phone other call. I told Ms. [redacted] I didn't have time
and that I was on the other line.
I was not surprised by the rebuttal from Kid's Dental, it was the same
"not our fault" mentality that I fought for the past two
months. Ms. [redacted] continuously stated that I was "angry" or
"very angry" and this is absolutely true. This entire
problem could have been avoided had the woman in the business office not blown
me off and legitimately tried to help me from the beginning. I wasted a
lot of time to simply get back $15 that never should have been charged to
me to begin with.
In my initial complaint, I stated that I simply wanted
to make sure this company’s business practices were examined in order to
protect future customers. Hopefully this complaint serves as a warning to
future customers. I have already
resolved the financial aspect of this issue, and contrary to what Ms. [redacted]
stated, there was very little help on the part of Kid's Dental to assist me. This business will not receive any business
from me or anyone asking me about dentists in the area.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID [redacted] , and there are a few glaring mistakes in Ms ***'s rebuttal Below I address a few misconceptions that Ms [redacted] stated in her response To the accusation of trying to intimidate her staff – I never tried to intimidate her staff I only dealt with one person, in her office, and only got upset with her after she continued to blame this on my bank and not accept the facts I presented to her that the screw up was on Kid's Dental side I was angry and demanded to speak to Ms [redacted] because I was being stone walled by the person in the office RCode means customer didn’t authorize the payment: As I explained to both Ms [redacted] and the other woman in the business office, an Rcode is not for stop payment This is where then entire problem began An Rcode is "customer advises not authorized; item is ineligible, notice not provided, signatures not genuine, or item altered" This is something that someone in billing should know and understand The R code was the giveaway that the mistake had occurred on the Kid's Dental side, but the woman in the office refused to listen to my explanation of the Rcode Ms [redacted] discovered mistake while talking with Transmodus: This is absolutely false After hours of calling up the financial chain for Kid's Dental, I identified the mistake that the check had been processed incorrectly and contacted Ms [redacted] to let her know what I found In her rebuttal, Ms [redacted] states that she let me know and this is simply a lie I let them know where the mistake occurred and it still took another two weeks and several more phone calls to get the issue resolved Kid's Dental never made an attempt to help me other than giving me the number for Transmodus Contacted me to inform me of refund: I did receive a call from the other woman in the business office about receiving a refund, but was never explained why At the time, I really didn't care and was glad it was over, or so I thought until I received a collection notice Whether the reason given is correct or not, I cannot say, but the call from Kid's Dental did come after four hours of phone calls by me up their financial chain Andy never would take any of the phone calls I made to his office that morning Finally, the conference call statement is misleading When Ms [redacted] called me, I was on the line with another representative at the collection company She told me she needed me to give them authorization to give her information, but I told her that I didn't have time because I was on the other line If Melody stated anything, it must have been after I clicked back to my phone other call I told Ms [redacted] I didn't have time and that I was on the other line I was not surprised by the rebuttal from Kid's Dental, it was the same "not our fault" mentality that I fought for the past two months Ms [redacted] continuously stated that I was "angry" or "very angry" and this is absolutely true This entire problem could have been avoided had the woman in the business office not blown me off and legitimately tried to help me from the beginning I wasted a lot of time to simply get back $that never should have been charged to me to begin with In my initial complaint, I stated that I simply wanted to make sure this company’s business practices were examined in order to protect future customers Hopefully this complaint serves as a warning to future customers I have already resolved the financial aspect of this issue, and contrary to what Ms [redacted] stated, there was very little help on the part of Kid's Dental to assist me This business will not receive any business from me or anyone asking me about dentists in the area Regards, [redacted] ***
*** ***
Revdex.com Corporate Office
La Posada Dr
Austin, TX
sans-serif;">Re: Claim ID #***
Dear Mrs***:
I received the above referenced claim submitted by Mr***I have worked to the best of my ability to handle an error that occurred on behalf of our check processing company, Transmodus, but that is ultimately my responsibility to resolveI have used this service for 1/years and have never had an issue with them; unfortunately, it was not an issue that was easily, or quickly, resolved
The information we received from Transmodus was that a Stop Payment was issued on the checkAs soon as we received that information, I contacted his wife and she immediately paid the balanceWe then began a process to try to get to the bottom of why the check was returned unpaidI gave Mr*** my cell phone number so that he always had access to me whenever he neededI always maintained contact with him and provided him up-to-date information as a received it or, if there was something I was waiting on, I would call him to let him know I was still working on the issueIt did take several months, and many phone calls to upper management at Transmodus, to verify that they were responsible for the transmitting the data to the incorrect bank and that payment had not been stopped by the signer
In regard to Mr***'s complaint that I have denied turning the check over to the collection agencyThat assertion is true, as I do not have a collection agency, nor do I use oneI had no reason to pursue him in a legal manner as the check had been paid within days and the account had a zero balanceI still have no idea how it ended up with InegrityMr*** would not provide the collection letter to me, or give the collection agency permission to speak with me about dismissing the account, because they regard me as a third party and will not tell me how it ended up at their agencyI assume that it was sent by Transmodus; however, I cannot prove that because Mr*** will not provide the letter to Transmodus, or to myself, so that they can research the issue
I completely understand Mr***'s anger and frustration and I have apologized repeatedlyThis situation has never occurred with any other patient and I sincerely regret that it happened at allPlease see the enclosed documentation of the process to resolve the issueThe documentation is not a complete summary of every conversation that was had; it is a summary of the most important information
Regards,
*** ***
They are the worst company to handle your propertyShannon never came out to inspect the property When we moved in the signs and locked on the door stayed until we moved out and they never answered the phonesIt took forever to get anything fixed and then they tried to keep our deposit
Complaint: [redacted]
I am rejecting this response because:
I have reviewed the response made by the business in
reference to complaint ID [redacted], and there are a few glaring mistakes in Ms.
[redacted]'s rebuttal.
Below I address a few misconceptions that Ms. [redacted]
stated in her response.
1. To the accusation of trying to intimidate her staff – I never tried to
intimidate her staff. I only dealt with one person, in her
office, and only got upset with her after she continued to blame this on
my bank and not accept the facts I presented to her that the screw up was on
Kid's Dental side. I was angry and demanded to speak to Ms. [redacted] because
I was being stone walled by the person in the office.
2. R10 Code means customer didn’t authorize the payment: As I explained
to both Ms. [redacted] and the other woman in the business office, an R10 code is
not for stop payment. This is where then entire problem began. An
R10 code is "customer advises not authorized; item is ineligible, notice
not provided, signatures not genuine, or item altered". This is
something that someone in billing should know and understand. The R10
code was the giveaway that the mistake had occurred on the Kid's Dental side,
but the woman in the office refused to listen to my explanation of the R10 code.
3. Ms. [redacted]
discovered mistake while talking with Transmodus: This is absolutely
false. After hours of calling up the
financial chain for Kid's Dental, I identified the mistake that the check had
been processed incorrectly and contacted Ms. [redacted] to let her know what I
found. In her rebuttal, Ms. [redacted] states that she let me know and this is
simply a lie. I let them know where the mistake occurred and it still
took another two weeks and several more phone calls to get the issue
resolved. Kid's Dental never made an attempt to help me other than giving
me the number for Transmodus.
4. Contacted me to inform me of refund: I did receive a call from the
other woman in the business office about receiving a refund, but was never
explained why. At the time, I really didn't care and was glad it was
over, or so I thought until I received a collection notice. Whether the
reason given is correct or not, I cannot say, but the call from Kid's Dental
did come after four hours of phone calls by me up their financial chain.
Andy never would take any of the 5 phone calls I made to his office that
morning.
4. Finally, the conference call statement is misleading. When Ms.
[redacted] called me, I was on the line with another representative at the
collection company. She told me she needed me to give them authorization
to give her information, but I told her that I didn't have time because I was
on the other line. If Melody stated anything, it must have been after I
clicked back to my phone other call. I told Ms. [redacted] I didn't have time
and that I was on the other line.
I was not surprised by the rebuttal from Kid's Dental, it was the same
"not our fault" mentality that I fought for the past two
months. Ms. [redacted] continuously stated that I was "angry" or
"very angry" and this is absolutely true. This entire
problem could have been avoided had the woman in the business office not blown
me off and legitimately tried to help me from the beginning. I wasted a
lot of time to simply get back $15 that never should have been charged to
me to begin with.
In my initial complaint, I stated that I simply wanted
to make sure this company’s business practices were examined in order to
protect future customers. Hopefully this complaint serves as a warning to
future customers. I have already
resolved the financial aspect of this issue, and contrary to what Ms. [redacted]
stated, there was very little help on the part of Kid's Dental to assist me. This business will not receive any business
from me or anyone asking me about dentists in the area.
Regards,
[redacted]