The Real Estate Marketplace

Complaint: [redacted] I am rejecting this response because:First off the contract was indeed not completed probably I have enclosed the copy of the contract for you to seeFirst off page was never completed by [redacted] or [redacted] ***, which is required to be completed by the TRECThe receipt for both the Option Fee and Earnest money is blankAlso on page the Broker License number is wrong they put down a license number to a Broker in San AntonioAlso the contract was signed on the 25th of July and I have enclosed the copy of the checks with that dateBut the realtor did not hand over the earnest money to the title company until July 2016, which I have enclosed the letter from the title companyWhich again by TREC regulations that all earnest money must be deposited within business days, not the business days that it took them to deposit the moneyAlso I never received a fully executed contract the day I left the office since I was the first to signI never received the copy of the contract until August Second as the reasons that [redacted] stated about the phone calls are percent made upI always called between and Monday through Friday and the majority of the times I text or emailThen when [redacted] refused to answer my calls I would leave a message and she would never return themWhile my wife number is private and they knew it as [redacted] had stated in her replyBut the question I have is running a business is it logical to not answer private numbersWhich when I conducted business you answered all callsAlso if she knew my wife number was private why didn’t they return the call when we left a voice mailCalled [redacted] from my phone bill and it is out going if it doesn’t state incoming Wednesday, 08/09:17a [redacted] TX [redacted] SDDV, Friday, 08/09:58a [redacted] TX [redacted] SDDV, Saturday, 08/10:26a INCOMI CL [redacted] SDDV, 04:11p INCOMI CL [redacted] SDDV, Monday, 08/01:03p INCOMI CL [redacted] SDDV, Tuesday, 08/10:14a [redacted] TX [redacted] SDDV, Thursday, 08/09:36a INCOMI CL [redacted] SDDV, 09:40a INCOMI CL [redacted] SDDV, Friday, 08/11:50a INCOMI CL [redacted] , Tuesday, 08/1601:40p [redacted] TX [redacted] SDDV, Wednesday, 08/10:21a [redacted] TX [redacted] SDDV, Thursday, 08/01:42p [redacted] TX [redacted] SDDV, Monday, 08/01:08p [redacted] TX [redacted] SDDV, Tuesday, 08/11:19a [redacted] TX [redacted] SDDV, Thursday, 08/04:11p [redacted] TX [redacted] SDDV, Friday, 08/11:01a [redacted] TX [redacted] SDDV, As you can see from what I pulled from my phone bill [redacted] is lying about when I calledNot one time did I call before am or after pm or any day beside Monday through FridayThe only weekend call was from [redacted] and she called twice on Saturday August As the [redacted] and [redacted] saying that the contract was on hold then why was it signed by both parties on July Also why is Page where they say it says July 29, looks like it was type by a typewriterIf you look there is an extra line and the type is completely different than the rest of the documentAlso even with an option period copies of the contract are supposed to be giving to each party once it got signed, not held onto like [redacted] stated [redacted] went on vacation and [redacted] was unable to work my case because [redacted] took my file home with herWhich even before she went on vacation she admitted that she had to wait until she went home to check on my fileBecause she takes work home with her on a regular basic because she also works at her church and receives pay for it Then the issue of the DOT Loop I did not have access at all until after Aug 18th and I have emails that state that from Sabrina While the amendment [redacted] refused to give me a copy of the amendment signed by the sellers until after I got a lawyer involvedWhich the lawyer informed me that for the amendment to be legal both parties needed to sign the same documentBut even as she said the husband was in chemo during that timeThe real reason was [redacted] went on vacation and left the file at her house and had no one else to follow up while she was on vacationBecause during that both sellers signed a buyers lease for me to move in the house Which I am including at the end, which when I tried to move into the house they forbidden me and refused to give me the keysPlus, she is lying about the DOT Loop having the signed documents on it because [redacted] added and removed documents as two hide them from people on the DOT LoopWhile the whole Buyers lease thing is them again refusing to honor the first buyers lease which I am attaching to thisWanted me to sign a new buyers lease that raised the rent and wanted me to pay for repairs that were in the amendment and to pay for any other repairsWhich [redacted] is again lying to you because she stated the HVAC system was working while I am including the home inspection report that states the HVAC is not WORKINGWhile the new buyer lease amendment they wanted me to sign stating that the HVAC is in need of repairs while a copy of the contract amendment stating that the HVAC is BrokenWhile the contact stated that Aug we would be closing and I was informed by both [redacted] and [redacted] that we would close on that day or we would use the first buyers lease for me to move in there the one that was signed by both parties in AugustSo that is why I put in my day notices at the home I was inPlus, by [redacted] not getting the contract to me until August my Leander refused to work my file [redacted] and [redacted] both knew that and I have the emails between me and the Leander and with [redacted] and Sabrina I would also like to know why didn’t she give an answer why her two supervisors didn’t get back to me about a complaint about herI am including the emails that I sent to her broker and his so call manager of the officeWith the Broker never answering any emails or return or the office manager after asking for a few more days failed to contact me and refused to answer my emails or phone callsIt also seems strange that it isn’t the Broker the owner of the company answering the complaint knowing that there are major legal issues going on with this whole disputeAlso I would like to add that [redacted] lied about between her and [redacted] they have over years combined experienceUnless she is using the new common core which could explain her getting yearsWhile looking at the TREC web site [redacted] didn’t even start school to become a Realtor until So that only been years while [redacted] finished her schooling Dec So that is years plus the from [redacted] you are looking at years and that is pushing itWhich I am adding screen shoots of the web page from TREC for prove So as you can see that everything that [redacted] said in her reply was to cover her and [redacted] and keep their jobsWhich as you can see she lied many times with in her rebuttalPlus, the lack of the owner answering the allegations shows that the management thinks that the Revdex.com complaint process is a jokeWhich they feel that as long as they provide an answer blaming me and they take no responsibility you will side in their favorI am asking the Revdex.com you look at this complaint the answers from the company and all the additional evidence submitted to form your own conclusionWhich I hope you find enough wrong doing by them to remove their accreditation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The responses from the company are not changing regardless of the documentation provided from both partiesAccording to the documents, we were overcharged for the repairs on the property, these repairs that were annotated on the pre-inspectionThe company has not provided any additional receipts or anything that justifies their use of our money [redacted] and myself are currently deployed and this is taking a lot of our time and there is no progressI have yet to receive any proof of how my money was spent, not to mention, these repairs where there before we moved inWe have been having the same problem with the company since September What [redacted] and myself are requesting, is for Revdex.com to make professional and bias decision, or give guidance, on what the solution should beWe would really appreciate an answer from Revdex.com, so we can come to an end to this situation Regards, [redacted]

Complaint: [redacted] Iam rejecting this response because:It is clear that the company did not review our move in inspection prior todeducting money from our deposit and before responding to the complaintI haveattached the receipt the company sent us for $that were used forrepairsWe stated that we didn't agree with this charges, some were alreadynoted on the move in inspection, as you will see on the attachmentPlease noteat the bottom of the inspection sheet, the fire alarms are marked as notworking, which is a charge in this specific receipt, along with kitchen lightswhich were marked as faulty as wellAlso, on their response they mentioned"miscellaneous" repairs, which all items were marked as notserviceable/ damaged on the moinspection (door knob, stains on garage,multiple stains)The receipts provided do not add to the charges made; ifmoney was spent from our deposit, we want proof because their word is notenough to justify the use of our moneyAgain, they are not verifying theinspection paperwork for this propertyNot to mention, we asked for a copy ofthe inspection the company did before we moved in, to verify we were not beingcharged for damages we might have missedWe truly believe that we have theright to know how our money is being used by this company, and they areproviding the documentation we are asking forWe appreciate your services, forthis is the first time we hear from company after we inquire about specificcharges Regards, [redacted]

Hello, here are the responses to the complaint by *** *** for *** ***:The Security Deposit was $There was a total of $deducted from the Security Deposit and a check was sent to them for the remainder of $ The expenses were are follows: $for repairs which
they acknowledge getting a copy of the invoice in their letter; $for house cleaning, $for miscellaneous repairs; $for carpet cleaning (see the attached for a copy of the bill) and $for a work order fee All of these charges are fully explained in their lease (which they agreed to and signed) For example the lease states that if the tenant decides to carpet clean their home before they leave that it must be professionally cleaned and up to our standards They did provide a hand written receipt from some unknown source (which is not from a professional company as is required) Upon inspection it was deemed to not be acceptable and per their signed agreement with us and specifically for situations such as this one we had the carpet cleaned by one of our approved vendors The $miscellaneous repairs were for: cracked tiles, a missing door knob, multiple stains, ants in the home (pest control is a tenant charge) and stains in the garage As is the case with all of these charges the $work order fee is also in their agreement The tenants state that we charged them $for a smoke alarm replacement and to re-install two others that they feel was on their move in form (however, these were not on their move in form for the location of the unit). Upon reviewing this file we have deemed that *** *** and *** *** were not charged incorrectly for any of the items listed on their Texas Association of Realtors Itemization.We thank you for your the opportunity to clarify their concerns.TREMP Management

Hello, please excuse the late response Due to illness and hospitalization I was not able to respond to this any sooner As previously stated in an earlier response the items *** *** was charged for were not on the move in condition form So the stains she reported in certain areas of the homes were not the stains she was charged for at move out and it is the same issue with the smoke detectors When a tenant moves in we give them a detailed report to fill out and to let us know what they find in the home This report is then used to compare what our inspector finds at the time of the move out It is a report that goes room by room If a stain for example was written in the section for the master bedroom by the tenants and not in the section for the living room then if there is a stain in the living room at the move out point it is charged to the tenant I know it is frustrating for this tenant but she was charged appropriately.Thank you,TREMP Management

Complaint: [redacted]
I am rejecting this response because:First off the contract was indeed not completed probably I have enclosed the copy of the contract for you to see. First off page 9 was never completed by [redacted] or [redacted], which is required to be completed by the TREC. The receipt for both the Option Fee and Earnest money is blank. Also on page 9 the Broker License number is wrong they put down a license number to a Broker in San Antonio. Also the contract was signed on the 25th of July and I have enclosed the copy of the checks with that date. But the realtor did not hand over the earnest money to the title company until 29 July 2016, which I have enclosed the letter from the title company. Which again by TREC regulations that all earnest money must be deposited within 2 business days, not the 4 business days that it took them to deposit the money. Also I never received a fully executed contract the day I left the office since I was the first to sign. I never received the copy of the contract until 18 August 2016. Second as the reasons that [redacted] stated about the phone calls are 100 percent made up. I always called between 9 and 5 Monday through Friday and the majority of the times I text or email. Then when [redacted] refused to answer my calls I would leave a message and she would never return them. While my wife number is private and they knew it as [redacted] had stated in her reply. But the question I have is running a business is it logical to not answer private numbers. Which when I conducted business you answered all calls. Also if she knew my wife number was private why didn’t they return the call when we left a voice mail. Called [redacted] from my phone bill and it is out going if it doesn’t state incoming.  Wednesday, 08/03 09:17a [redacted] TX [redacted] SDDV, Friday, 08/05 09:58a [redacted] TX [redacted] SDDV, Saturday, 08/06 10:26a INCOMI CL [redacted] SDDV, 04:11p INCOMI CL [redacted] SDDV, Monday, 08/08 01:03p INCOMI CL [redacted] SDDV, Tuesday, 08/09 10:14a [redacted] TX [redacted] SDDV, Thursday, 08/11 09:36a INCOMI CL [redacted] SDDV, 09:40a INCOMI CL [redacted] SDDV, Friday, 08/12 11:50a INCOMI CL [redacted], Tuesday, 08/1601:40p [redacted] TX [redacted] SDDV, Wednesday, 08/17 10:21a [redacted] TX [redacted] SDDV, Thursday, 08/18 01:42p [redacted] TX [redacted] SDDV, Monday, 08/22 01:08p [redacted] TX [redacted] SDDV, Tuesday, 08/23 11:19a [redacted] TX [redacted] SDDV, Thursday, 08/25 04:11p [redacted] TX [redacted] SDDV, Friday, 08/26 11:01a [redacted] TX [redacted] SDDV, As you can see from what I pulled from my phone bill [redacted] is lying about when I called. Not one time did I call before 9 am or after 5 pm or any day beside Monday through Friday. The only weekend call was from [redacted] and she called twice on Saturday August 6 2016.  As the [redacted] and [redacted] saying that the contract was on hold then why was it signed by both parties on 25 July 2016. Also why is Page 8 where they say it says July 29, 2016 looks like it was type by a typewriter. If you look there is an extra line and the type is completely different than the rest of the document. Also even with an option period copies of the contract are supposed to be giving to each party once it got signed, not held onto like [redacted] stated. [redacted] went on vacation and [redacted] was unable to work my case because [redacted] took my file home with her. Which even before she went on vacation she admitted that she had to wait until she went home to check on my file. Because she takes work home with her on a regular basic because she also works at her church and receives pay for it.  Then the issue of the DOT Loop I did not have access at all until after Aug 18th 2016 and I have emails that state that from Sabrina.  While the amendment [redacted] refused to give me a copy of the amendment signed by the sellers until after I got a lawyer involved. Which the lawyer informed me that for the amendment to be legal both parties needed to sign the same document. But even as she said the husband was in chemo during that time. The real reason was [redacted] went on vacation and left the file at her house and had no one else to follow up while she was on vacation. Because during that both sellers signed a buyers lease for me to move in the house Which I am including at the end, which when I tried to move into the house they forbidden me and refused to give me the keys. Plus, she is lying about the DOT Loop having the signed documents on it because [redacted] added and removed documents as two hide them from people on the DOT Loop. While the whole Buyers lease thing is them again refusing to honor the first buyers lease which I am attaching to this. Wanted me to sign a new buyers lease that raised the rent and wanted me to pay for repairs that were in the amendment and to pay for any other repairs. Which [redacted] is again lying to you because she stated the HVAC system was working while I am including the home inspection report that states the HVAC is not WORKING. While the new buyer lease amendment they wanted me to sign stating that the HVAC is in need of repairs while a copy of the contract amendment stating that the HVAC is Broken. While the contact stated that 31 Aug 2016 we would be closing and I was informed by both [redacted] and [redacted] that we would close on that day or we would use the first buyers lease for me to move in there the one that was signed by both parties in August. So that is why I put in my 30 day notices at the home I was in. Plus, by [redacted] not getting the contract to me until 18 August 2016 my Leander refused to work my file. [redacted] and [redacted] both knew that and I have the emails between me and the Leander and with [redacted] and Sabrina.  I would also like to know why didn’t she give an answer why her two supervisors didn’t get back to me about a complaint about her. I am including the emails that I sent to her broker and his so call manager of the office. With the Broker never answering any emails or return or the office manager after asking for a few more days failed to contact me and refused to answer my emails or phone calls. It also seems strange that it isn’t the Broker the owner of the company answering the complaint knowing that there are major legal issues going on with this whole dispute. Also I would like to add that [redacted] lied about between her and [redacted] they have over 18 years combined experience. Unless she is using the new common core which could explain her getting 18 years. While looking at the TREC web site [redacted] didn’t even start school to become a Realtor until 2012. So that only been 4 years while [redacted] finished her schooling Dec 20006. So that is 10 years plus the 4 from [redacted] you are looking at 14 years and that is pushing it. Which I am adding screen shoots of the web page from TREC for prove.  So as you can see that everything that [redacted] said in her reply was to cover her and [redacted] and keep their jobs. Which as you can see she lied many times with in her rebuttal. Plus, the lack of the owner answering the allegations shows that the management thinks that the Revdex.com complaint process is a joke. Which they feel that as long as they provide an answer blaming me and they take no responsibility you will side in their favor. I am asking the Revdex.com you look at this complaint the answers from the company and all the additional evidence submitted to form your own conclusion. Which I hope you find enough wrong doing by them to remove their accreditation.             
Regards,
[redacted]

Complaint: [redacted]
Iam rejecting this response because:It is clear that the company did not review our move in inspection prior todeducting money from our deposit and before responding to the complaint. I haveattached the receipt the company sent us for $213.00 that were used forrepairs. We stated that we didn't agree with this charges, some were alreadynoted on the move in inspection, as you will see on the attachment. Please noteat the bottom of the inspection sheet, the fire alarms are marked as notworking, which is a charge in this specific receipt, along with kitchen lightswhich were marked as faulty as well. Also, on their response they mentioned"miscellaneous" repairs, which all items were marked as notserviceable/ damaged on the move-in inspection (door knob, stains on garage,multiple stains). The receipts provided do not add to the charges made; ifmoney was spent from our deposit, we want proof because their word is notenough to justify the use of our money. Again, they are not verifying theinspection paperwork for this property. Not to mention, we asked for a copy ofthe inspection the company did before we moved in, to verify we were not beingcharged for damages we might have missed. We truly believe that we have theright to know how our money is being used by this company, and they areproviding the documentation we are asking for. We appreciate your services, forthis is the first time we hear from company after we inquire about specificcharges.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The responses from the company are not changing regardless of the documentation provided from both parties. According to the documents, we were overcharged for the repairs on the property, these repairs that were annotated on the pre-inspection. The company has not provided any additional receipts or anything that justifies their use of our money. [redacted] and myself are currently deployed and this is taking a lot of our time and there is no progress. I have yet to receive any proof of how my money was spent, not to mention, these repairs where there before we moved in. We have been having the same problem with the company since September 2015. What [redacted] and myself are requesting, is for Revdex.com to make professional and bias decision, or give guidance, on what the solution should be. We would really appreciate an answer from Revdex.com, so we can come to an end to this situation.
Regards,
[redacted]

Please see the attached document package showing:* A direct response to Mr. [redacted] complaint from [redacted] and [redacted].* The document activity log from dotloop.* Some email copies showing communication with the lender and an example of the work that was being done on this file, including...

the appraisal being ordered on 8/25.* Some email copies of some of the communication between [redacted] and the client.* A copy of the lease page showing the option period stipulation after which time the earnest money would no longer be refundable (that was agreed upon and signed by the client).It is important to note that the contract was always available to the client online as this is the way this transaction was initiated.We are deeply saddened that Mr. [redacted] feels that his transaction did not go well however, we feel we did our best to serve him under the circumstances and we are confident that we did not fail him in any way.Thank you.

Hello, we are in receipt of Mr. [redacted]'s complaint.  The office has had numerous conversations with Mr. [redacted] and his occupant regarding their desire to break the lease. The lease that they signed clearly advises them that they can only break the lease with valid PCS orders.  Per Mr. [redacted]'s...

complaint to the Revdex.com it clearly states that he was on ETS orders which per the lease agreement is NOT an acceptable reason to break the lease.  This information was relayed to both the tenant and his occupant each and every time they called.  It is our understanding that they are no longer in the property however, to date, we have not received any PCS orders or the proper notice to vacate or the keys to the property (all a requirement per their lease agreement).  I understand that Mr. [redacted] states that he was trying to provide a notice but we can not accept a notice to vacate without there being a valid reason i.e. valid PCS orders, a vacate date that matches the lease end date etc..Their lease contract end date is May 31, 2016 and since they agreed to be responsible for the rent until that end date, we are unable to change the terms of the agreement during it's term simply because the tenant wants us to. It is important for the tenant to know that if the property is not surrendered according to their lease agreement that they can incur further expenses which may include legal costs and collection fees.  However, if they turn in the keys and provide proper notice we can try to rent it as soon as possible in the hopes that someone will rent it soon and they would then in turn only be responsible for the time period in which it remained vacant.  It is possible to get someone in quickly providing the home was left in good condition.