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I have already personally spoken with Mr [redacted] regarding his complaint with the extra charges for long term parkingOur website accurately states we have complimentary parking for our guests each night they are paying for sleeping room accommodationsThe extra charges for parking only apply if a guest wishes to leave their vehicle with us long termWe do offer package rates with our rooms which include the long term parking at discounted rates We will not be doing any refunds in this matter and we consider this matter to be closedMr [redacted] has also pursued this matter with our Guest Assistance team through Hilton and the matter was closed with Hilton siding with us in the matter Thank you, Mike [redacted] Director Of Operations Homewood Suites | Indianapolis/Plainfield East Perry Road, Plainfield, IN Tel: 317-839-| Fax: 317-839-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Free parking is advertised in same area as the hotel airport shuttle and neither proved to be accurate Mr *** response is not acceptable since it does not take responsibility for being incorrectly charge for parking, or the lack of a hotel shuttle to the airport Bad business practices by the homewood suites
Regards,
*** ***

I have already personally spoken with Mr. [redacted] regarding his complaint with the extra charges for long term parking. Our website accurately states we have complimentary parking for our guests each night they are paying for sleeping room accommodations. The extra charges for parking only apply...

if a guest wishes to leave their vehicle with us long term. We do offer package rates with our rooms which include the long term parking at discounted rates.   We will not be doing any refunds in this matter and we consider this matter to be closed. Mr. [redacted] has also pursued this matter with our Guest Assistance team through Hilton and the matter was closed with Hilton siding with us in the matter.   Thank you,   Mike [redacted] Director Of Operations Homewood Suites | Indianapolis/Plainfield 2264 East Perry Road, Plainfield, IN  46168 Tel: 317-839-1900 | Fax: 317-839-2200