The Realty Solutions Group

7/21/15*** *** ***I am writing this letter to you in response to a complaint
(***) that was filed against my company The Realty Solutions Group. My name is *** *** and as of 5/2014, I
am the owner of the company. Although I
have two letters from you dated
7/8/and 7/15/15, I am just getting them
today and I am responding immediately to the accusation that have been
stated against me, my employee and my company.I am *** for your review documentation that is
disputing the claims of Ms***The first attachments are maintenance
request from Ms*** from as far back as 6/2014. Each request for maintenance was addressed
either the same day or within a few days depending on a weekend scenario. There was one issue; the hinge of the gate to
the exterior rear fence was blown off by high winds. Due to the weather and our service providers
schedule we were unable to get the issue addressed immediately. Unfortunately, it took about days.The second set of documents is correspondence with Ms***
regarding her move out of the residence as her lease had terminatedIn February
we emailed Ms*** to see if she were going to renew her lease or
vacateAt that time she informed us that she would be renewing her lease. We prepared the extension documents and
forwarded them to her for signatureWe were notified by Ms*** shortly
thereafter that she was actually in the process of purchasing a home and she
was hoping to close in April 2015. She
requested an extra month at the rental so that her daughter could finish the
school yearThe homeowner declined the month to month extension and on March
31, we received written notice from Ms*** that she would be vacating
the residence by 5/31/On April 30th Ms*** contacting our
office wanting to know why she was still required to pay her May rent
since she had moved out already. We let
her know that her lease did not expire until 5/31/and she would be
responsible for the unit and the utilities until 5/31/per the lease. We told her had she informed us earlier that
she was vacating early we could have listed the home for rent sooner so that we
could have gotten another tenant in the property so she would not be
responsibleShe disputed that she even gave us the required day’s notice
per the lease, until we reminded her of the notice that she had emailed to us
stating she was vacating on 5/31/She then remembered the emailWe also
notified her at that time that we would be putting a for rent sign on the
property and a lockbox on the door for agents to access to show potential
tenants the unitWe let her know that if we got a new tenant to occupy the
unit prior to 5/31/that she would be refunded in difference in the rent that
she had paid and she would be able to have the utilities turned off. On Friday 5/1/one of my agents went to the
property to put the sign and lockbox on.
It was then that we realized the locks had been changed at the unit and
we were unable to gain entry. Ms***
was contacted to find out why the locks were changed and why we were not
notified or provided with a key. She
claimed that during her move the lock broke so she replaced itWe put a lock
box on the door and gave her the combination to add the keys to the lockbox so
that we could have access. On Monday 5/4/
I personally went to the property to confirm the keys were in the box for
access. At that time a preliminary
inspection was done to determine what needed to be addressed to get the
property rent ready What was noted
immediately that there was a heavy smell of cigarette smoke as well as pet
order. The tenants items had been
removed from the property aside from laundry in the dryer, dishes in the
dishwasher and a bike in the backyardThere were maintenance items that needed
to be addressed at the property that the homeowner requested be completed prior
to a new tenant taking possession and contractors were scheduled to repair and
or replace items at the homeowner’s request.
On May 8, one of our contractors contacted us to say that the storm
door had been locked and there was no access to the lockbox on the main door to
enter the property. The contractor was
informed to change all of the locks, and Ms*** was charged for the locks
being changed as we had a week prior let Ms*** know that she could not
change locks without permission and especially without providing keys to us or
the homeownerShe was notified that the locks had been changed and was provided
a key for her to access the property after she got off work that evening Ms*** was aware of the contractors being
in the property as some of the work being performed was from a maintenance
request she submitted regarding a leak in the kitchen ceiling. She was also informed that due to the
complaints from realtors and potential tenants about the smell of the property
that painting and carpeting would need to be addressed and those contractors
would need to access the property for estimates and work completion. As stated earlier, a preliminary inspection
of the property was done 5/4/This is customary with my company as we need
to be aware of any maintenance issues that need to be addressed proper to a new
tenant taking possessionThe final inspection was competed with Ms***
present on 5/26/15. She and I were the
only ones at the property during the inspection. She had been provided with a move out
inspection sheet which notifies each tenant of what is expected of the property
at the time of the move out inspection is performed She was charged accordingly for items that had
to be addressed by outside vendors.
(Please see *** deposit-disposition) After the inspection the carpets on the lower
level were shampooed as she did not follow the move out inspection form that
was provided to her, the house was cleaned and grass was cutNew carpet was
installed on the main and upper level and painting was also done as the smell
of smoke was overbearingMs*** was not charged the full cost of the carpet
replacement ($1500) or the painting of the house ($1000) to address the smoke
smell. Also *** is the fall/winter inspection which
mentions NO SMOKING in the residenceIt was also noted that an unapproved dog
was at the property which was a violation of the leaseSeveral pages of the
lease regarding accessing the property, move out instructions, pets have also
been providedI have also included the Moinspection for of the new
tenant who also mentions the smell of smoke in the unitMs*** did contact me at some point over the last year to
let me know that my employee *** *** was rude and disrespectfulI asked her
for some examples as I have never received a complaint about ***. She stated ***’s tone or attitude were a
problem for her. I asked *** to pay
special attention to her conversation with Ms*** so that we did not have to
revisit the conversation. I had not
heard anything further from Ms*** regarding *** after that, until the move
out emails for which she (Ms***) felt disrespected.I am not sure what additional information you may need from
me to resolve this issue. I work very
hard at keeping my company in good standing with my owners, tenants, realtors
and the public. I do not want a tenant
who is angry because of charges she incurred due to her own action to put my
place of business or its name in jeopardy.
Please contact me at *** ** *** if you need anything further from me.
Thank you for your time

Alicia D*** called from the businessShe stated that she called and spoke with Mr*** about the complaint directlyMrsD*** stated that rent is due on the 1st of every month and the grace period to pay rent late is due by the 3rd of every monthIt was brought to MrsDavis attention
by Mr*** that he didn't read the lease that he was assuming the grace period for rent to be paid was due by the 5th of every monthRent is to be paid through the online portalAny maintenance issues are to be reported through the online maintenance portal. When maintenance went to Mr*** residence it was found that he had a dog that wasn't allowed to be thereThere is a no pet policy stated within the lease. Mr*** stated that the dog was an ESA dogMrsD*** requested for the document from a licensed physician showing that the dog was recommended to himAlso for him to provide a copy of the county registration, and shot recordsIt took weeks for that information to be provided after documents were given about the dog being an ESA dogOnce the appropriate documents were received there was no further discussion about the dogIf any maintenance issues occur the dog needs to be secured in a crate before maintenance will enter the residence. When MrsD*** found out about the a/c unit, the fridge and the stove she brought it to the owners attention and all were replaced brand newThe issues in regards to the bathroom door it locksThe front door locks and is secure but has a slight gap because of the weather causing the door to expand and go back down

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

7/21/15[redacted]I am writing this letter to you in response to a complaint
([redacted]) that was filed against my company The Realty Solutions Group.  My name is [redacted] and as of 5/2014, I
am the owner of the company.  Although I
have two letters from you dated 7/8/15 and...

7/15/15, I am just getting them
today and I am responding immediately to the false accusation that have been
stated against me, my employee and my company.I am [redacted] for your review documentation that is
disputing the claims of Ms. [redacted]. The first attachments are maintenance
request from Ms. [redacted] from as far back as 6/2014.  Each request for maintenance was addressed
either the same day or within a few days depending on a weekend scenario.  There was one issue; the hinge of the gate to
the exterior rear fence was blown off by high winds.  Due to the weather and our service providers
schedule we were unable to get the issue addressed immediately.  Unfortunately, it took about 30 days.The second set of documents is correspondence with Ms. [redacted]
regarding her move out of the residence as her lease had terminated. In February
2015 we emailed Ms. [redacted] to see if she were going to renew her lease or
vacate. At that time she informed us that she would be renewing her lease.  We prepared the extension documents and
forwarded them to her for signature. We were notified by Ms. [redacted] shortly
thereafter that she was actually in the process of purchasing a home and she
was hoping to close in April 2015.  She
requested an extra month at the rental so that her daughter could finish the
school year. The homeowner declined the month to month extension and on March
31, 2015 we received written notice from Ms. [redacted] that she would be vacating
the residence by 5/31/15. On April 30th Ms. [redacted] contacting our
office wanting to know why she was still required to pay her May 2015 rent
since she had moved out already.  We let
her know that her lease did not expire until 5/31/15 and she would be
responsible for the unit and the utilities until 5/31/15 per the lease.  We told her had she informed us earlier that
she was vacating early we could have listed the home for rent sooner so that we
could have gotten another tenant in the property so she would not be
responsible. She disputed that she even gave us the required 60 day’s notice
per the lease, until we reminded her of the notice that she had emailed to us
stating she was vacating on 5/31/15. She then remembered the email. We also
notified her at that time that we would be putting a for rent sign on the
property and a lockbox on the door for agents to access to show potential
tenants the unit. We let her know that if we got a new tenant to occupy the
unit prior to 5/31/15 that she would be refunded in difference in the rent that
she had paid and she would be able to have the utilities turned off.  On Friday 5/1/15 one of my agents went to the
property to put the sign and lockbox on. 
It was then that we realized the locks had been changed at the unit and
we were unable to gain entry.  Ms. [redacted]
was contacted to find out why the locks were changed and why we were not
notified or provided with a key.  She
claimed that during her move the lock broke so she replaced it. We put a lock
box on the door and gave her the combination to add the keys to the lockbox so
that we could have access.  On Monday 5/4/15
I personally went to the property to confirm the keys were in the box for
access.  At that time a preliminary
inspection was done to determine what needed to be addressed to get the
property rent ready.  What was noted
immediately that there was a heavy smell of cigarette smoke as well as pet
order.  The tenants items had been
removed from the property aside from laundry in the dryer, dishes in the
dishwasher and a bike in the backyard. There were maintenance items that needed
to be addressed at the property that the homeowner requested be completed prior
to a new tenant taking possession and contractors were scheduled to repair and
or replace items at the homeowner’s request. 
On May 8, 2015 one of our contractors contacted us to say that the storm
door had been locked and there was no access to the lockbox on the main door to
enter the property.  The contractor was
informed to change all of the locks, and Ms. [redacted] was charged for the locks
being changed as we had a week prior let Ms. [redacted] know that she could not
change locks without permission and especially without providing keys to us or
the homeowner. She was notified that the locks had been changed and was provided
a key for her to access the property after she got off work that evening.   Ms. [redacted] was aware of the contractors being
in the property as some of the work being performed was from a maintenance
request she submitted regarding a leak in the kitchen ceiling.  She was also informed that due to the
complaints from realtors and potential tenants about the smell of the property
that painting and carpeting would need to be addressed and those contractors
would need to access the property for estimates and work completion.  As stated earlier, a preliminary inspection
of the property was done 5/4/15. This is customary with my company as we need
to be aware of any maintenance issues that need to be addressed proper to a new
tenant taking possession. The final inspection was competed with Ms. [redacted]
present on 5/26/15.  She and I were the
only ones at the property during the inspection.  She had been provided with a move out
inspection sheet which notifies each tenant of what is expected of the property
at the time of the move out inspection is performed.  She was charged accordingly for items that had
to be addressed by outside vendors. 
(Please see [redacted] deposit-disposition)  After the inspection the carpets on the lower
level were shampooed as she did not follow the move out inspection form that
was provided to her, the house was cleaned and grass was cut. New carpet was
installed on the main and upper level and painting was also done as the smell
of smoke was overbearing. Ms. [redacted] was not charged the full cost of the carpet
replacement ($1500) or the painting of the house ($1000) to address the smoke
smell.  Also [redacted] is the fall/winter 2014 inspection which
mentions NO SMOKING in the residence. It was also noted that an unapproved dog
was at the property which was a violation of the lease. Several pages of the
lease regarding accessing the property, move out instructions, pets have also
been provided. I have also included the Move-In inspection for of the new
tenant who also mentions the smell of smoke in the unit. Ms. [redacted] did contact me at some point over the last year to
let me know that my employee [redacted] was rude and disrespectful. I asked her
for some examples as I have never received a complaint about [redacted].  She stated [redacted]’s tone or attitude were a
problem for her.  I asked [redacted] to pay
special attention to her conversation with Ms. [redacted] so that we did not have to
revisit the conversation.  I had not
heard anything further from Ms. [redacted] regarding [redacted] after that, until the move
out emails for which she (Ms. [redacted]) felt disrespected.I am not sure what additional information you may need from
me to resolve this issue.  I work very
hard at keeping my company in good standing with my owners, tenants, realtors
and the public.  I do not want a tenant
who is angry because of charges she incurred due to her own action to put my
place of business or its name in jeopardy. 
Please contact me at [redacted] if you need anything further from me. 
Thank you for your time.

Review: The customer service with this rental office has been the worst. I've rented a townhome with them for one and a half years after they changed their name or separated from [redacted] to The Realty Solution Group (I rented the same home with [redacted] a year prior). The Realty Solution realtors [redacted] and [redacted] are not consist with getting maintenance support to the property in a timely manner. Realty Solutions LLC will charge the renter for normal wear and tear and previous hidden damage that resurface. Any damage from the renter is understandable. What was extremely upsetting was during the last paid month of my lease they would have people and contractors walk in and through my home while I was not home. Broke into my house, changed the locks, and charged me $60 for changing the locks. I did not receive an email, phone call, or notice of the locks being changed until after the locksmith changed them. I had to leave work to meet the locksmith in front of my house for a copy of my house key. Technically they locked me at of my own house during my last month of my lease!!!! They did a walk thru without my permission and over charged me. "Good Afternoon Ms. [redacted], I am not sure if you are aware, but you do not need to be at the final move out inspection. You are welcome to be there if you choose, but it is not necessary. We have already done a preliminary move out inspection...."-Realty Solutions Group, LLC. I did a final walk thru with [redacted] while the contractors and painters where working on the house to be move in ready before my lease was up because.. We do not schedule our move out inspections around the tenants schedule, but around our schedule. So I do not need your permission to complete the final inspection with you there. [redacted] at Realty Solutions Group. They took all of my deposit money and charged me $125. I have poor customer service emails from Ms. [redacted]. Her partner/ boss [redacted] was formally informed of the rudeness and disrespect. Nothing was resolve.Desired Settlement: Get feedback from current and previous renters, and then address the issues.All these ladies will do is change their name and continue doing bad business under a different alias.These ladies with The Realty Solutions Group, LLC will retaliate and will not accept responsibility for their actions.

Business

Response:

7/21/15[redacted]I am writing this letter to you in response to a complaint

([redacted]) that was filed against my company The Realty Solutions Group. My name is [redacted] and as of 5/2014, I

am the owner of the company. Although I

have two letters from you dated 7/8/15 and 7/15/15, I am just getting them

today and I am responding immediately to the false accusation that have been

stated against me, my employee and my company.I am [redacted] for your review documentation that is

disputing the claims of Ms. [redacted]. The first attachments are maintenance

request from Ms. [redacted] from as far back as 6/2014. Each request for maintenance was addressed

either the same day or within a few days depending on a weekend scenario. There was one issue; the hinge of the gate to

the exterior rear fence was blown off by high winds. Due to the weather and our service providers

schedule we were unable to get the issue addressed immediately. Unfortunately, it took about 30 days.The second set of documents is correspondence with Ms. [redacted]

regarding her move out of the residence as her lease had terminated. In February

2015 we emailed Ms. [redacted] to see if she were going to renew her lease or

vacate. At that time she informed us that she would be renewing her lease. We prepared the extension documents and

forwarded them to her for signature. We were notified by Ms. [redacted] shortly

thereafter that she was actually in the process of purchasing a home and she

was hoping to close in April 2015. She

requested an extra month at the rental so that her daughter could finish the

school year. The homeowner declined the month to month extension and on March

31, 2015 we received written notice from Ms. [redacted] that she would be vacating

the residence by 5/31/15. On April 30th Ms. [redacted] contacting our

office wanting to know why she was still required to pay her May 2015 rent

since she had moved out already. We let

her know that her lease did not expire until 5/31/15 and she would be

responsible for the unit and the utilities until 5/31/15 per the lease. We told her had she informed us earlier that

she was vacating early we could have listed the home for rent sooner so that we

could have gotten another tenant in the property so she would not be

responsible. She disputed that she even gave us the required 60 day’s notice

per the lease, until we reminded her of the notice that she had emailed to us

stating she was vacating on 5/31/15. She then remembered the email. We also

notified her at that time that we would be putting a for rent sign on the

property and a lockbox on the door for agents to access to show potential

tenants the unit. We let her know that if we got a new tenant to occupy the

unit prior to 5/31/15 that she would be refunded in difference in the rent that

she had paid and she would be able to have the utilities turned off. On Friday 5/1/15 one of my agents went to the

property to put the sign and lockbox on.

It was then that we realized the locks had been changed at the unit and

we were unable to gain entry. Ms. [redacted]

was contacted to find out why the locks were changed and why we were not

notified or provided with a key. She

claimed that during her move the lock broke so she replaced it. We put a lock

box on the door and gave her the combination to add the keys to the lockbox so

that we could have access. On Monday 5/4/15

I personally went to the property to confirm the keys were in the box for

access. At that time a preliminary

inspection was done to determine what needed to be addressed to get the

property rent ready. What was noted

immediately that there was a heavy smell of cigarette smoke as well as pet

order. The tenants items had been

removed from the property aside from laundry in the dryer, dishes in the

dishwasher and a bike in the backyard. There were maintenance items that needed

to be addressed at the property that the homeowner requested be completed prior

to a new tenant taking possession and contractors were scheduled to repair and

or replace items at the homeowner’s request.

On May 8, 2015 one of our contractors contacted us to say that the storm

door had been locked and there was no access to the lockbox on the main door to

enter the property. The contractor was

informed to change all of the locks, and Ms. [redacted] was charged for the locks

being changed as we had a week prior let Ms. [redacted] know that she could not

change locks without permission and especially without providing keys to us or

the homeowner. She was notified that the locks had been changed and was provided

a key for her to access the property after she got off work that evening. Ms. [redacted] was aware of the contractors being

in the property as some of the work being performed was from a maintenance

request she submitted regarding a leak in the kitchen ceiling. She was also informed that due to the

complaints from realtors and potential tenants about the smell of the property

that painting and carpeting would need to be addressed and those contractors

would need to access the property for estimates and work completion. As stated earlier, a preliminary inspection

of the property was done 5/4/15. This is customary with my company as we need

to be aware of any maintenance issues that need to be addressed proper to a new

tenant taking possession. The final inspection was competed with Ms. [redacted]

present on 5/26/15. She and I were the

only ones at the property during the inspection. She had been provided with a move out

inspection sheet which notifies each tenant of what is expected of the property

at the time of the move out inspection is performed. She was charged accordingly for items that had

to be addressed by outside vendors.

(Please see [redacted] deposit-disposition) After the inspection the carpets on the lower

level were shampooed as she did not follow the move out inspection form that

was provided to her, the house was cleaned and grass was cut. New carpet was

installed on the main and upper level and painting was also done as the smell

of smoke was overbearing. Ms. [redacted] was not charged the full cost of the carpet

replacement ($1500) or the painting of the house ($1000) to address the smoke

smell. Also [redacted] is the fall/winter 2014 inspection which

mentions NO SMOKING in the residence. It was also noted that an unapproved dog

was at the property which was a violation of the lease. Several pages of the

lease regarding accessing the property, move out instructions, pets have also

been provided. I have also included the Move-In inspection for of the new

tenant who also mentions the smell of smoke in the unit. Ms. [redacted] did contact me at some point over the last year to

let me know that my employee [redacted] was rude and disrespectful. I asked her

for some examples as I have never received a complaint about [redacted]. She stated [redacted]’s tone or attitude were a

problem for her. I asked [redacted] to pay

special attention to her conversation with Ms. [redacted] so that we did not have to

revisit the conversation. I had not

heard anything further from Ms. [redacted] regarding [redacted] after that, until the move

out emails for which she (Ms. [redacted]) felt disrespected.I am not sure what additional information you may need from

me to resolve this issue. I work very

hard at keeping my company in good standing with my owners, tenants, realtors

and the public. I do not want a tenant

who is angry because of charges she incurred due to her own action to put my

place of business or its name in jeopardy.

Please contact me at [redacted] if you need anything further from me.

Thank you for your time.