Dear [redacted] ***,I am responding to complaint ID [redacted] , from [redacted] ***, [redacted] ***, Mountville, PA ***We believe that our agreement with [redacted] worked to satisfy both partiesAlthough the vehicle was in our facility a number of times for service we provided [redacted] with a rental car and fixed her vehicle at minimal cost to herWhen we found that this was not sufficient we moved to satisfy [redacted] per her request to return the vehicle and her request to refund 50% of her original deposit (made on August 19th, 2015)On August 21st, [redacted] signed a mutual release and we refunded her $(50% of her original $deposit) You will find both the signed Mutual Release letter and canceled refund check attachedAs for [redacted] ***’ credit reporting concerns we have reported [redacted] account as a code – “Paid Or Closed Account/ Zero Balance”If there are any further questions we invite her to contact [redacted] at ###-###-#### [redacted] has also agreed to withdraw all complaints in this matterWe are happy to provide any additional documentation or answer any questionsThank you Beth M [redacted] President
Dear [redacted] ***:I am responding to complaint ID [redacted] , from [redacted] ***, [redacted] ***, Mountville, PA ***In the days following [redacted] filing this complaint with The Revdex.com we were able to come to an agreement with [redacted] that satisfied both partiesThe agreement included the return of her vehicle, a mutual release from any obligation that [redacted] had towards the vehicle and a partial refund of her down paymentYou will find both the signed Mutual Release letter and canceled refund check attached [redacted] has also agreed to withdraw all complaints in this matterWe are happy to provide any additional documentation or answer any questionsThank you.Best,Beth M [redacted] President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***,I am responding to complaint ID [redacted] , from [redacted] ***, [redacted] ***, Mountville, PA ***We believe that our agreement with [redacted] worked to satisfy both partiesAlthough the vehicle was in our facility a number of times for service we provided [redacted] with a rental car and fixed her vehicle at minimal cost to herWhen we found that this was not sufficient we moved to satisfy [redacted] per her request to return the vehicle and her request to refund 50% of her original deposit (made on August 19th, 2015)On August 21st, [redacted] signed a mutual release and we refunded her $(50% of her original $deposit) You will find both the signed Mutual Release letter and canceled refund check attachedAs for [redacted] ***’ credit reporting concerns we have reported [redacted] account as a code – “Paid Or Closed Account/ Zero Balance”If there are any further questions we invite her to contact [redacted] at ###-###-#### [redacted] has also agreed to withdraw all complaints in this matterWe are happy to provide any additional documentation or answer any questionsThank you Beth M [redacted] President
Dear [redacted] ***:I am responding to complaint ID [redacted] , from [redacted] ***, [redacted] ***, Mountville, PA ***In the days following [redacted] filing this complaint with The Revdex.com we were able to come to an agreement with [redacted] that satisfied both partiesThe agreement included the return of her vehicle, a mutual release from any obligation that [redacted] had towards the vehicle and a partial refund of her down paymentYou will find both the signed Mutual Release letter and canceled refund check attached [redacted] has also agreed to withdraw all complaints in this matterWe are happy to provide any additional documentation or answer any questionsThank you.Best,Beth M [redacted] President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***