We Would like to file this compliant to the company named as e-traveltochina for the inappropriate charge of cancellation feeWe booked three [redacted] through this company's [redacted] Immediately after placing the order we found that the flight date was changed to another day which is different from the search result and also different to the date on the booking [redacted] We called and sent e-mail to request cancelling the orderDespite of receiving our call and e-mail, they still go ahead to charge our credit card to book the ticketsLater they charged $for the cancellation fee from our credit card The reasons we think this charge is inappropriate are: 1, The cancellation of tickets is completely because of their fault 2, This cancellation charge is not mentioned anywhere on the [redacted]
We Would like to file this compliant to the company named as e-traveltochina for the inappropriate charge of cancellation feeWe booked three *** *** through this company's *** Immediately after placing the order we found that the flight date was changed to another day which is different from the search result and also different to the date on the booking *** *** We called and sent e-mail to request cancelling the orderDespite of receiving our call and e-mail, they still go ahead to charge our credit card to book the ticketsLater they charged $for the cancellation fee from our credit card
The reasons we think this charge is inappropriate are:
1, The cancellation of tickets is completely because of their fault
2, This cancellation charge is not mentioned anywhere on the ***
We Would like to file this compliant to the company named as e-traveltochina for the inappropriate charge of cancellation feeWe booked three [redacted] through this company's [redacted] Immediately after placing the order we found that the flight date was changed to another day which is different from the search result and also different to the date on the booking [redacted] We called and sent e-mail to request cancelling the orderDespite of receiving our call and e-mail, they still go ahead to charge our credit card to book the ticketsLater they charged $for the cancellation fee from our credit card The reasons we think this charge is inappropriate are: 1, The cancellation of tickets is completely because of their fault 2, This cancellation charge is not mentioned anywhere on the [redacted]
We Would like to file this compliant to the company named as e-traveltochina for the inappropriate charge of cancellation feeWe booked three *** *** through this company's *** Immediately after placing the order we found that the flight date was changed to another day which is different from the search result and also different to the date on the booking *** *** We called and sent e-mail to request cancelling the orderDespite of receiving our call and e-mail, they still go ahead to charge our credit card to book the ticketsLater they charged $for the cancellation fee from our credit card
The reasons we think this charge is inappropriate are:
1, The cancellation of tickets is completely because of their fault
2, This cancellation charge is not mentioned anywhere on the ***