To whom it may concern, My name is Jeremy M***, and I am the sales manager for SleepEZ I called Revdex.com today and spoke with *** concerning complaint number ***, and was advised to email a reply to you directly We apologize for the delayed response to this complaint,
however we did not receive a notification of said complaint when it was initially filed due to the email address in your files for SleepEZ being incorrect When last I spoke with a Revdex.com official, I explained that Kristina M*** is no longer with our company, therefore her email address is non-existent I then gave Revdex.com my email address as the official address for SleepEZ (***), and did so again today Thank you for taking time to read my response to this complaint. *** *** initially called Shawn in late October to get advice on a latex comfort layer for her existing mattress She explained that her soft latex layer she purchased from a different company was causing back pain, and asked for Shawn’s advice Shawn explained that toppers are used as contour layers only, and the overall feel of any topper depends entirely on what shape your existing mattress is in, as well as the weight of the individual sleeping on the topper He explained that at her weight, her current soft topper was much too soft for her Based on the information she received from Shawn, *** *** chose to purchase a medium layer to replace her current soft layer (I have attached a copy of this invoice, which is dated 10/27/15). She called again in November and spoke with myself to inquire about adding yet more support to her mattress, because it was still a bit too soft I recommended a firm layer to place underneath her existing medium layer to add more support Based on my recommendation, she decided to purchase a Firm layer, as well as a mattress cover to encase both latex layers purchase from SleepEZ (I have attached a copy of this invoice, which is dated 11/24/16) I explained to *** *** that she has days from her purchase date(s) to return her topper(s) if they do not work out (as stated on our website, and I have attached a copy for you to view) *** *** was reminded of her option to return her components each time she called during her allotted return period, as per our return policy, and chose not to do so As stated above, we have attached copies of both of her purchases, as well as a copy of our return policy, which is available on our website at *** Please don’t hesitate to email or call my office should you have any questions, or need more information from me Again, thank you for taking the time to review my statement concerning this complaint.
*** ***SleepEZ***
***
I DISH GREEN WITH THE RECOLLECTION OF EVENTS PRO I'D ED BY JEREMY. SHAWN ASSURED ME THAT THE MEDIUM TOPPER, NOT A SOFT ONE, WOULD PRO I DE ME WITH THE COMFORT I WAS SEEKING. IT WAS ABOUT 5 WEEKS AFTER THE PURCHASE THAT THE TOPPER COMPRESSED AND I WAS HITTING THE BED. THAT IS WHEN I DECIDED TO PURCHASE THE FIRM AND ALL AS IN MY STATEMENT. THE MEDIUM TOPPER IS COMPRESSED, PROVIDES NO COMFORT AT ALL AND I DON'T THINKS IT WAS THE BEST CHOICE FOR ME BUT SHAWN ASSURED ME IT WAS AND THAT IT WOULD LAST FIVE YEARS. IT DOES NOT MATTER WHAT THIS TOPPER IS ON TOP OF AS FAR AS IT'S FAILING TO PERFORM IN ANY POSITIVE WAY. I DO NOT BELIEVE THIS ME DRUM TOPPER SHOULD HAVE BEEN RECEIVE DID TO ME CAN SITTING BUT SHAWN INSISTED IT WOULD WORK. I DID NOT KNOW JEREMY WAS LISTENING TO OUR ORIGINAL CONVERSATION. HIS RECOLLECTION OF EVENTS IS INACCURATE. HE DEALS WITH HUNDREDS OF CUSTOMERS...I JUST HAVE TO DEAL WITH HIM. WELL HE WONT RETURN MY CALL AND THERE HAVE BEEN DOZENS OF THOSE. WHY CAN'T THEY ADMIT A MOST AK WAS MADE AS ANY GOOD BUSINESS WOULD DO? I DISPUTE THE ACCURACY OF JEREMY ' STATEMENT. THIS TOPPER IS REALLY A MESSAGE AND NON FUNCTIONAL AND I WOULD THINKS A GOOD BUSINESS WOULD DO SOME THINGS TO CORRECT THE SITUATION.THE TOPPER IS COMPRESSED AND LUMPY...HAS ANYONE CANSIDERED IT MAY BE A FAULTY TOPPER...JUST A SUGGESTION. THERE IS DEFINETLY SOME THINGS WRONG WITH THE PERFORM AND OF THIS TOPPER.
To whom it may concern, My name is Jeremy M***, and I am the sales manager for SleepEZ I called Revdex.com today and spoke with *** concerning complaint number ***, and was advised to email a reply to you directly We apologize for the delayed response to this complaint,
however we did not receive a notification of said complaint when it was initially filed due to the email address in your files for SleepEZ being incorrect When last I spoke with a Revdex.com official, I explained that Kristina M*** is no longer with our company, therefore her email address is non-existent I then gave Revdex.com my email address as the official address for SleepEZ (***), and did so again today Thank you for taking time to read my response to this complaint. *** *** initially called Shawn in late October to get advice on a latex comfort layer for her existing mattress She explained that her soft latex layer she purchased from a different company was causing back pain, and asked for Shawn’s advice Shawn explained that toppers are used as contour layers only, and the overall feel of any topper depends entirely on what shape your existing mattress is in, as well as the weight of the individual sleeping on the topper He explained that at her weight, her current soft topper was much too soft for her Based on the information she received from Shawn, *** *** chose to purchase a medium layer to replace her current soft layer (I have attached a copy of this invoice, which is dated 10/27/15). She called again in November and spoke with myself to inquire about adding yet more support to her mattress, because it was still a bit too soft I recommended a firm layer to place underneath her existing medium layer to add more support Based on my recommendation, she decided to purchase a Firm layer, as well as a mattress cover to encase both latex layers purchase from SleepEZ (I have attached a copy of this invoice, which is dated 11/24/16) I explained to *** *** that she has days from her purchase date(s) to return her topper(s) if they do not work out (as stated on our website, and I have attached a copy for you to view) *** *** was reminded of her option to return her components each time she called during her allotted return period, as per our return policy, and chose not to do so As stated above, we have attached copies of both of her purchases, as well as a copy of our return policy, which is available on our website at *** Please don’t hesitate to email or call my office should you have any questions, or need more information from me Again, thank you for taking the time to review my statement concerning this complaint.
*** ***SleepEZ***
***
I DISH GREEN WITH THE RECOLLECTION OF EVENTS PRO I'D ED BY JEREMY. SHAWN ASSURED ME THAT THE MEDIUM TOPPER, NOT A SOFT ONE, WOULD PRO I DE ME WITH THE COMFORT I WAS SEEKING. IT WAS ABOUT 5 WEEKS AFTER THE PURCHASE THAT THE TOPPER COMPRESSED AND I WAS HITTING THE BED. THAT IS WHEN I DECIDED TO PURCHASE THE FIRM AND ALL AS IN MY STATEMENT. THE MEDIUM TOPPER IS COMPRESSED, PROVIDES NO COMFORT AT ALL AND I DON'T THINKS IT WAS THE BEST CHOICE FOR ME BUT SHAWN ASSURED ME IT WAS AND THAT IT WOULD LAST FIVE YEARS. IT DOES NOT MATTER WHAT THIS TOPPER IS ON TOP OF AS FAR AS IT'S FAILING TO PERFORM IN ANY POSITIVE WAY. I DO NOT BELIEVE THIS ME DRUM TOPPER SHOULD HAVE BEEN RECEIVE DID TO ME CAN SITTING BUT SHAWN INSISTED IT WOULD WORK. I DID NOT KNOW JEREMY WAS LISTENING TO OUR ORIGINAL CONVERSATION. HIS RECOLLECTION OF EVENTS IS INACCURATE. HE DEALS WITH HUNDREDS OF CUSTOMERS...I JUST HAVE TO DEAL WITH HIM. WELL HE WONT RETURN MY CALL AND THERE HAVE BEEN DOZENS OF THOSE. WHY CAN'T THEY ADMIT A MOST AK WAS MADE AS ANY GOOD BUSINESS WOULD DO? I DISPUTE THE ACCURACY OF JEREMY ' STATEMENT. THIS TOPPER IS REALLY A MESSAGE AND NON FUNCTIONAL AND I WOULD THINKS A GOOD BUSINESS WOULD DO SOME THINGS TO CORRECT THE SITUATION.THE TOPPER IS COMPRESSED AND LUMPY...HAS ANYONE CANSIDERED IT MAY BE A FAULTY TOPPER...JUST A SUGGESTION. THERE IS DEFINETLY SOME THINGS WRONG WITH THE PERFORM AND OF THIS TOPPER.