The Regency: Auraria's Student Housing Community, LLC

Good morning -  The 50% cancellation offered to the complainant was standard practice for apartment communities in Colorado.  Given nearly 90% of our 1,000 students move in each August, we have many students that "fail to move in" due to lack of academic performance, financial aid...

disbursement, etc.  The initial contact by our Assistant General Manager was intended to begin negotiations of the balance owed for the Lease Contract signed by both the parent and the student.   After things settled down after move in, our AGM attempted to speak with the complainant by telephone without success.  We received the contract, as we do all contracts after move ins have been completed, and then attempted to remedy the situation by the complainant not having to owe anything given the contract status. We will attempt to reach the complainant again by telephone to communicate this directly!  To clarify, the complainant does not owe a cancellation fee and currently has a $0 balance with The Regency & Villas Student Housing Community. Thank you, General ManagerRegency Student Housing

Dear [redacted],
Initially we refunded $200 of your Security Deposit and held $50 for a cleaning fee. Upon your request, [redacted] (accountant) willingly offered to refund the additional $50 as well. As she explained previously, refund checks are processed through our Home Office as is a common...

practice for properties of this size.
You should be receiving your additional $50 refunded within the next 60 days.
Thank you,
Regency Manager

Initial Business Response /* (1000, 5, 2015/06/22) */
Our facility manager walked your unit after move out and noted $140 in charges consisting of damages and cleaning fees. Your $100 security deposit was applied to this balance leaving a final statement of $40 due.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The room was left clean and there was not any damage as they are stating. They need to refund our money.
Final Business Response /* (4000, 10, 2015/07/13) */
The Regency & Villas Apartments has a process of walking units with Facility and Operational Managers that consists of using the prior Unit Condition Form completed by the former resident and comparing damages, cleaning and painting. There are occasions when residents have left a significant amount of cleaning including trashing out units, painting issues and more that require contractors to assist with the process due to the quick turnaround time needed. These costs are assessed as outlined in the Lease Contract that all residents sign and is a common Lease Contract used in housing throughout the United States.
At this time we will not be refunding portions of the security deposit requested given our process deemed there were cleaning costs associated with the unit.

According to the report an agreement was made on January 30th, 2016.