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The Regency Senior Living Center

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Reviews The Regency Senior Living Center

The Regency Senior Living Center Reviews (1)

Thank you for your inquiry and we apologize that you feel you didn't have the best experience possibleWe strive to offer to each resident the best care and services we can deliver to the best of our abilityYes, your Mom was one of our first residents of our brand new state of the art memory care
buildingWe are honored that you entrusted us with her care for the eight months she lived in our communityUnder fire safety code, although the building is fully secure with a wanderguard system, if someone holds the push bar down for seconds or longer it automatically disengages the lockYour Mom needed constant redirection and was constantly seeking to leave, at times she did present challenges for the staff to safely care for her as wellAt your request we did reassessed her level of care on numerous occasions and determined professionally she needed the care level being chargedHowever, after two months due to your difficult financial situation we did finally acquiesce to a lower rate to help accommodate your needs as wellAs per the signed admission agreement sec II part D payment is due by the third of each monthFor the month of March we did receive payment from you, however after it was deposited you issued a stop payment on the check and it was returnedWe had made numerous attempts to contact you and have received no response to dateAs a last measure we charged your credit card on file only on April ***, We would be happy to reverse the charges after we receive a new payment by check and it fully clears to pay the balance dueThank you in advance for your time and understanding and please feel free to reach out to anyone of our team members to discuss this in further detail

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Address: 3400 Brush Hollow Road, Westbury, New York, United States, 11590

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