The Remm Group

Good Afternoon Ms***, 12.8000001907349px">We tried providing a response using the weblink but we kept gettingerror messages stating that the server address could not be located.So we would like to provide our response directly to you in the hopesthat you can post the response to your site.In response to the complaint from the tenant of Shasta LaneApartments, *** *** ***, La Mesa CA *** apartment dated6/22/15, which alleges move out charges assessed to their account wereexcessive, our findings reflect charges were assessed appropriately.This conclusion was based on photos taken of the apartment the day ofmove out and the move out statement prepared by the onsite manager whocompleted the inspectionThe charges billed to apartment 25, were forjanitorial services, carpet replacement (prorated for useful life),and final utility bills.Light janitorial services were required due to the apartment requiringadditional cleaning to be re-rented. These charges were reduced fromour standard clean charges as there was not a significant amount ofcleaning required.The carpet was damaged from stains and dirt and required replacement.The charge for the carpet was based upon the installation date of thecarpet which was 02/Carpet has a life cycle of yearsThecarpet had to be changed prematurely due to damage which was notedduring the move out inspection. The tenant was charged approximately3/7th of the cost to replace the carpet as this was the remainingyears of the replaced carpets life span.The tenants final utility bill was also unpaid at the time of move outand the figures owed were based on usage for the dates the apartmentwas occupied by the tenant.We have determined these charges to be accurate, appropriate and fairbased on the condition the apartment was returned to management andthe information available in the tenants lease file at move out.There was no documentation in the tenants leased file that wouldsupport their claim the unit was rented to them in poor condition.Sincerely,*** M***Chief Financial OfficerThe REMM GroupRed Hill Ave., Suite 200Tustin, CA 92780P714.*** x 202| F714.***s@remmgroup.com | www.remmgroup.com

The REMM Group was made aware of the situation identified by the resident shortly after their residency began. Once the issue arose, REMM Group offered the resident the option of either (1) opt out of their lease (without penalty) with a full reimbursement of their security deposit or (2) transfer...

to another unit on the property with a credit for any fees associated with transferring utilities. The resident declined both of these offers.
The resident suggested an alternative option of a $200.00 per month rent concession and remaining in the unit until the upstairs residents moved out. This option did not appear to be aimed at resolving the noise complaint that the resident had identified as the ongoing noise concerns would remain as long as both tenants remained in place. The resident’s complaint identifies ongoing distress due to sleep deprivation from the noise so it was strange that the resident would suggest a solution where they would remain in the unit and would necessarily have to continue experiencing unwanted noise. Given the ongoing difficulties that the resident would likely face, the resident’s suggested option was not agreeable. REMM Group’s goal was to resolve the issues that the resident had identified and the resident's suggested option failed to accomplish this goal. The customer now claims in their complaint that they would like an early termination of the lease along with coverage of all moving costs including a security deposit for their new residence. This request has never been extended to REMM Group during discussions with the resident.
To date, REMM Group has offered multiple solutions to resolve the resident's noise issue and did so very quickly. Given REMM Group’s attentiveness to the resident’s needs and its suggested solutions which would have resolved the resident’s ongoing difficulties, it is difficult to understand why the resident would feel uncomfortable remaining on the premises in another unit. REMM Group remains committed to working with the resident to come to a mutual resolution that resolve’s the resident’s concerns.

Good Afternoon Ms. [redacted],We tried providing a response using the weblink but we kept gettingerror messages stating that the server address could not be located.So we would like to provide our response directly to you in the hopesthat you can post the response to your site.In response to the...

complaint from the tenant of Shasta LaneApartments, [redacted], La Mesa CA [redacted] apartment 25 dated6/22/15, which alleges move out charges assessed to their account wereexcessive, our findings reflect charges were assessed appropriately.This conclusion was based on photos taken of the apartment the day ofmove out and the move out statement prepared by the onsite manager whocompleted the inspection. The charges billed to apartment 25, were forjanitorial services, carpet replacement (prorated for useful life),and final utility bills.Light janitorial services were required due to the apartment requiringadditional cleaning to be re-rented.  These charges were reduced fromour standard clean charges as there was not a significant amount ofcleaning required.The carpet was damaged from stains and dirt and required replacement.The charge for the carpet was based upon the installation date of thecarpet which was 02/2011. Carpet has a life cycle of 7 years. Thecarpet had to be changed prematurely due to damage which was notedduring the move out inspection.  The tenant was charged approximately3/7th of the cost to replace the carpet as this was the remainingyears of the replaced carpets life span.The tenants final utility bill was also unpaid at the time of move outand the figures owed were based on usage for the dates the apartmentwas occupied by the tenant.We have determined these charges to be accurate, appropriate and fairbased on the condition the apartment was returned to management andthe information available in the tenants lease file at move out.There was no documentation in the tenants leased file that wouldsupport their claim the unit was rented to them in poor condition.Sincerely,[redacted] M. [redacted]Chief Financial OfficerThe REMM Group15991 Red Hill Ave., Suite 200Tustin, CA 92780P. 714.[redacted]  x 202| F. 714.[redacted]s[redacted]@remmgroup.com | www.remmgroup.com

Review: I gave a 500 security deposit for the unit I moved into, the place was not clean when we moved in and I replaced many of the stove items because they were not clean. The bathroom had a leak in it that was supposed to be cleaned and never was. The carpets were not clean even after having the carpets cleaned but we really like the location and overlooked a lot of the issues. In the middle of our move to unit 25 of their Shasta Lane property in La Mesa, CA they changed property managers, I advised of all the previous issues we had and none of them were resolved. The manager of the property was very unprofessional while handling tenant issues with her husband present in the room. I didn't feel like it was my duty to tell him to leave. When I contacted them about when and how much my deposit would be they stated I owed them more money:

"At this time there is a balance due on the account. The balance due is $43.87. The charges this is for are final utilties, an apartment cleaning and a prorated carpet replacement charge. Once your security deposit was deducted from the total the balance remaining was $43.87."Desired Settlement: I would like my full security deposit refund because I complied with the California Tenant laws. They think they can charge me to clean what? I have no idea, we even cleaned the carpets ourselves. How can you charge a tenant to replace a carpet? That is ridiculous!

California Tenants laws show:

California law specifically allows the landlord to use a tenant's security deposit for four purposes:

For unpaid rent;

For cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in;214

For repair of damages, other than normal wear and tear, caused by the tenant or the tenant's guests; and

If the lease or rental agreement allows it, for the cost of restoring or replacing furniture, furnishings, or other items of personal property (including keys), other than because of normal wear and tear.215

Business

Response:

Good Afternoon Ms. [redacted],We tried providing a response using the weblink but we kept gettingerror messages stating that the server address could not be located.So we would like to provide our response directly to you in the hopesthat you can post the response to your site.In response to the complaint from the tenant of Shasta LaneApartments, [redacted], La Mesa CA [redacted] apartment 25 dated6/22/15, which alleges move out charges assessed to their account wereexcessive, our findings reflect charges were assessed appropriately.This conclusion was based on photos taken of the apartment the day ofmove out and the move out statement prepared by the onsite manager whocompleted the inspection. The charges billed to apartment 25, were forjanitorial services, carpet replacement (prorated for useful life),and final utility bills.Light janitorial services were required due to the apartment requiringadditional cleaning to be re-rented. These charges were reduced fromour standard clean charges as there was not a significant amount ofcleaning required.The carpet was damaged from stains and dirt and required replacement.The charge for the carpet was based upon the installation date of thecarpet which was 02/2011. Carpet has a life cycle of 7 years. Thecarpet had to be changed prematurely due to damage which was notedduring the move out inspection. The tenant was charged approximately3/7th of the cost to replace the carpet as this was the remainingyears of the replaced carpets life span.The tenants final utility bill was also unpaid at the time of move outand the figures owed were based on usage for the dates the apartmentwas occupied by the tenant.We have determined these charges to be accurate, appropriate and fairbased on the condition the apartment was returned to management andthe information available in the tenants lease file at move out.There was no documentation in the tenants leased file that wouldsupport their claim the unit was rented to them in poor condition.Sincerely,[redacted] M. [redacted]Chief Financial OfficerThe REMM Group15991 Red Hill Ave., Suite 200Tustin, CA 92780P. 714.[redacted] x 202| F. 714.[redacted]@remmgroup.com | www.remmgroup.com

Review: Required FieldMy spouse and I relocated to Palmdale on January 29, 2016 to move closer to work. It has been nothing but a nightmare since moving into The Arches at Regional Center West in Palmdale. We moved into a 3 bedroom downstairs unit. The unit above us #[redacted] has constant running, hitting walls, jumping, and obscene noises coming for the apartment. Darryl reported the issues to the Management office on February 8, 2016. On February 8, 2016 the neighbor from unit #[redacted] knocked on my door talking about assigned parking. Then, [redacted] added that he son was autistic and she apologies for the noise. She stated that management knew that her son had these issues and the neighbors that moved under her moved with 2 months because the noise was unbearable. The management company moved them into another unit on the premises. We have made several complaints to the office manager and on February 21, 2016 I had to call the patrol unit because the neighbor were having domestic violence situation. The management office offer us to break our lease. We just moved over 90 miles, we don't have the funds to break lease and pay security deposit, transferring of utilities, and cable installation. I spoke with corporate to attempt to resolve the situation and they offered to relocate us into another unit on the premises. Give the history of the management company, we don't feel comfortable transferring to another unit because they were aware of this problem, prior to out lease. I haven't had a good night sleep since moving into this unit, which has caused sleep deviation. A tenant should not be allowed to voliate the lease because their disable.Desired Settlement: We request the REMM group allows early termination of lease and covers all incurred cost to move out of the complex. (Utility transfer, cable installation, U-Haul, and security deposit for new unit.).

Business

Response:

The REMM Group was made aware of the situation identified by the resident shortly after their residency began. Once the issue arose, REMM Group offered the resident the option of either (1) opt out of their lease (without penalty) with a full reimbursement of their security deposit or (2) transfer to another unit on the property with a credit for any fees associated with transferring utilities. The resident declined both of these offers.

The resident suggested an alternative option of a $200.00 per month rent concession and remaining in the unit until the upstairs residents moved out. This option did not appear to be aimed at resolving the noise complaint that the resident had identified as the ongoing noise concerns would remain as long as both tenants remained in place. The resident’s complaint identifies ongoing distress due to sleep deprivation from the noise so it was strange that the resident would suggest a solution where they would remain in the unit and would necessarily have to continue experiencing unwanted noise. Given the ongoing difficulties that the resident would likely face, the resident’s suggested option was not agreeable. REMM Group’s goal was to resolve the issues that the resident had identified and the resident's suggested option failed to accomplish this goal. The customer now claims in their complaint that they would like an early termination of the lease along with coverage of all moving costs including a security deposit for their new residence. This request has never been extended to REMM Group during discussions with the resident.

To date, REMM Group has offered multiple solutions to resolve the resident's noise issue and did so very quickly. Given REMM Group’s attentiveness to the resident’s needs and its suggested solutions which would have resolved the resident’s ongoing difficulties, it is difficult to understand why the resident would feel uncomfortable remaining on the premises in another unit. REMM Group remains committed to working with the resident to come to a mutual resolution that resolve’s the resident’s concerns.