This company erepairsquad.com is a scam and preys on the elderly and the computer illiterate (like my Mother)The company charged my mother $until I (her son) told her that it was a scam and she cancelled the check that she had provided them during their scam There was absolutely nothing wrong with my Mother's computer until erepairsquad.com employees asked her to download programs in an order to "fix the problem" They had her install programs that even gave them access to her mouse cursor via a remote server This company is criminal and everyone needs to know about them so that they do not become preyed upon
This company erepairsquad.com is a scam and preys on the elderly and the computer illiterate (like my Mother). The company charged my mother $199.99 until I (her son) told her that it was a scam and she cancelled the check that she had provided them during their scam. There was absolutely nothing wrong with my Mother's computer until erepairsquad.com employees asked her to download programs in an order to "fix the problem". They had her install programs that even gave them access to her mouse cursor via a remote server. This company is criminal and everyone needs to know about them so that they do not become preyed upon.
[redacted]
It is never our intent to upset a Customer, if we are made aware of a problem that may have come up during a job. Due to your frustration over this "lack of communication" we decided to research from 2/7 - 3/7/16 on our Server for Incoming Calls from our Office Phones with the contact numbers you both provided for us. We did this too make sure, we were not missing anything. We also pulled the incoming calls from our cell phone provider. The only calls we found were outgoing calls from our Project Managers phone to you & a call out when payment follow up was called to you. We went one additional step to review all emails. There is an approval email to "move forward" on incoming, and invoicing email outgoing. We are able to document these types of things so that we are able to be more accurate if we need to be with the technology we have. Nothing additional is showing.
One thing we will personally say, is that we are sincerely sorry about your frustration. We do wish you would have contacted the office, the Project Manager or myself before taking this matter elsewhere. I have been in this business for a very long time and take this very seriously. I have never been so verbally accused as I see here. I do wish we could have solved this on a face to face meeting because I feel things would have not taken on this much of an aggressive nature from what I am reading. We would have much rather solved this matter peacefully.
Since we have come to an end, and we don't feel you would be willing to move forward with any reasonable expectation, we will put this behind us. This does not mean we disregard your complaint, we will try to take the good & bad and see what there may be to learn.
Wishing You The Best!
THE REPAIR SQUAD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11141748, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from this business is an outright lie in almost every way possible. The floors were installed according to "floating floor specifications" originally. We were open and honest with them from the beginning about our desire to fix the floor by gluing the pieces down due to the fact that we had tried to repair it correctly several times without any luck. My issue was never with them gluing the boards down and ultimately it was never with the repairs as a whole. This company cut corners to get the job done easier for them. I would be much more willing to accept that if it had not been such a total joke to get the job done. I was told that they would start and finish the job on Monday. That was not done. It is not my job to then take off of work for 3 more days so they could get their act together to finish the job. I don't understand how you show up to my house 3 separate times and each time the repair man does not have the tools needed to do the job. To say that we were billed on 2/9, but didn't pay till 2/17 is completely the fault of the business. I tried over and over and over to reach the owner Wayne, who apparently is to scared to return my calls. I complained time and time again and finally just paid the stupid bill because I was sick of waiting for the owner. I have never in my entire life not paid a bill I was responsible for. The sad part is that the owner Wayne accused me of trying to "skip out" on the bill but never, not even once, addressed my actual concerns. To this day the owner has still NEVER called me to discuss this issue. I even put in this Revdex.com complaint that I wanted to owner to contact me and he has not. Why else would he avoid speaking with a customer unless he was at fault this whole time. At this point I don't want the company to communicate with me unless they are willing to admit fault for their horrible service. Otherwise, they can leave me alone. The repair squad should really be embarrassed by their customer service and the fact that Wayne represents them in any way.
Regards,
This company erepairsquad.com is a scam and preys on the elderly and the computer illiterate (like my Mother)The company charged my mother $until I (her son) told her that it was a scam and she cancelled the check that she had provided them during their scam There was absolutely nothing wrong with my Mother's computer until erepairsquad.com employees asked her to download programs in an order to "fix the problem" They had her install programs that even gave them access to her mouse cursor via a remote server This company is criminal and everyone needs to know about them so that they do not become preyed upon
This company erepairsquad.com is a scam and preys on the elderly and the computer illiterate (like my Mother). The company charged my mother $199.99 until I (her son) told her that it was a scam and she cancelled the check that she had provided them during their scam. There was absolutely nothing wrong with my Mother's computer until erepairsquad.com employees asked her to download programs in an order to "fix the problem". They had her install programs that even gave them access to her mouse cursor via a remote server. This company is criminal and everyone needs to know about them so that they do not become preyed upon.
[redacted]
It is never our intent to upset a Customer, if we are made aware of a problem that may have come up during a job. Due to your frustration over this "lack of communication" we decided to research from 2/7 - 3/7/16 on our Server for Incoming Calls from our Office Phones with the contact numbers you both provided for us. We did this too make sure, we were not missing anything. We also pulled the incoming calls from our cell phone provider. The only calls we found were outgoing calls from our Project Managers phone to you & a call out when payment follow up was called to you. We went one additional step to review all emails. There is an approval email to "move forward" on incoming, and invoicing email outgoing. We are able to document these types of things so that we are able to be more accurate if we need to be with the technology we have. Nothing additional is showing.
One thing we will personally say, is that we are sincerely sorry about your frustration. We do wish you would have contacted the office, the Project Manager or myself before taking this matter elsewhere. I have been in this business for a very long time and take this very seriously. I have never been so verbally accused as I see here. I do wish we could have solved this on a face to face meeting because I feel things would have not taken on this much of an aggressive nature from what I am reading. We would have much rather solved this matter peacefully.
Since we have come to an end, and we don't feel you would be willing to move forward with any reasonable expectation, we will put this behind us. This does not mean we disregard your complaint, we will try to take the good & bad and see what there may be to learn.
Wishing You The Best!
THE REPAIR SQUAD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11141748, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from this business is an outright lie in almost every way possible. The floors were installed according to "floating floor specifications" originally. We were open and honest with them from the beginning about our desire to fix the floor by gluing the pieces down due to the fact that we had tried to repair it correctly several times without any luck. My issue was never with them gluing the boards down and ultimately it was never with the repairs as a whole. This company cut corners to get the job done easier for them. I would be much more willing to accept that if it had not been such a total joke to get the job done. I was told that they would start and finish the job on Monday. That was not done. It is not my job to then take off of work for 3 more days so they could get their act together to finish the job. I don't understand how you show up to my house 3 separate times and each time the repair man does not have the tools needed to do the job. To say that we were billed on 2/9, but didn't pay till 2/17 is completely the fault of the business. I tried over and over and over to reach the owner Wayne, who apparently is to scared to return my calls. I complained time and time again and finally just paid the stupid bill because I was sick of waiting for the owner. I have never in my entire life not paid a bill I was responsible for. The sad part is that the owner Wayne accused me of trying to "skip out" on the bill but never, not even once, addressed my actual concerns. To this day the owner has still NEVER called me to discuss this issue. I even put in this Revdex.com complaint that I wanted to owner to contact me and he has not. Why else would he avoid speaking with a customer unless he was at fault this whole time. At this point I don't want the company to communicate with me unless they are willing to admit fault for their horrible service. Otherwise, they can leave me alone. The repair squad should really be embarrassed by their customer service and the fact that Wayne represents them in any way.
Regards,