When my sales consultant met with [redacted] in early June, he took the measurements of the windows and gave her an estimate for the entire house of windows in the triple pane windowsShe accepted the pricing, signed the proposal and then we scheduled a time for me to do the final measurements which I didShortly after that we installed the windows in ***'s home and did a great job of installation [redacted] called our office a week or so later complaining of sound coming through her windows that was worse than when she had her old windowsShe now contends that she told my sales consultant and me that sound was the major reason for changing out her windowsNeither my sales consultant or me can recall her discussion and importance she now places on sound with her new windowsWe have procedures in place when a customer indicates sound is an issue and we make sure it is written on the contract and it is written on the file jacket to make sure that everyone is aware that the windows need to address soundThere is no such indication on her contractHer finance company called me about the same issue and asked me how we handle sound concernsThe procedure is the same is all cases I offered to change out ***'s entire house to laminated glass which is the best we can offer to decrease the sound coming through the windowsI asked her to pay for the glass and I would pay for the laborShe told me that she would not pay any more money for the windowsHowever if she had talked about a sound package in the beginning, the pricing would have been differentI stand ready to help her with this offer if she is so inclined to do soI would caution that even though we change the glass to laminated, the amount of sound might still be unacceptable to herHowever, it is the best glass package we can offer her [redacted] need only call our office and we would help her [redacted] Republic Window and Doors President
We installed the windows that the customer ordered The kitchen window that sheis talking about in her complaint was installed inside the metal frame like all thewindows we install that have metal framesHer father claimed to be a contractor and told her that that wasn't the correct way to install the window When I met with her I measured the window to the size needed so we could pull the frameWhen we returned with the new window, we removed the frame and installed the new window at our cost We did not charge extra for the new windowThe customer thought that the area aroundthe window was still to large and told us that we were installing the window incorrectlyThe customer was wrong in this case and the installation was done correctly.We attempted to help her with the windows that felt hard to open She claimed that they were out of adjustmentThe house they live in is years old and the original windows wereseverely out of square when we arrived for the install We did the best we could to get them installed and work properlyThe adjustments she is describing in her complaint were not necessaryWindow with new weather stripping and balancers cause the window to be a bit stiffer than an old window the new windowThe windows take some force to open and close because of the mechanical design of the windowsThe old wood windows m er home had no weather stripping or balancers to keep the windows in place Yes the windows are a bit stiffer and harder to open by designAs for the money issue she paid me in full and kept no money backI did not charge her for the additionalwindow which should have cost her $dollarsRepublic did a good job helping this customerWe have not heard from this customer since our meeting and believe this complaint to be resolved.Sincerely, [redacted]
We installed the windows that the customer ordered. The kitchen window that sheis talking about in her complaint was installed inside the metal frame like all thewindows we install that have metal frames. Her father claimed to be a contractor and... told her that that wasn't the correct way to install the window When I met with her I measured the window to the size needed so we could pull the frame. When we returned with the new window, we removed the frame and installed the new window at our cost. We did not charge extra for the new window. The customer thought that the area aroundthe window was still to large and told us that we were installing the window incorrectly. The customer was wrong in this case and the installation was done correctly.We attempted to help her with the windows that felt hard to open. She claimed that they were out of adjustment. The house they live in is 75 years old and the original windows wereseverely out of square when we arrived for the install. We did the best we could to get them installed and work properly. The adjustments she is describing in her complaint were not necessary. Window with new weather stripping and balancers cause the window to be a bit stiffer than an old window the new window. The windows take some force to open and close because of the mechanical design of the windows. The old wood windows m er home had no weather stripping or balancers to keep the windows in place. Yes the windows are a bit stiffer and harder to open by design. As for the money issue she paid me in full and kept no money back. I did not charge her for the additionalwindow which should have cost her $700 dollars. Republic did a good job helping this customerWe have not heard from this customer since our meeting and believe this complaint to be resolved. Sincerely, [redacted]
Our company policy is not and never has been to collect a check prior to services rendered until the proposal has been acceptedWe would need to measure the windows and doors and then submit a proposalUpon acceptance of the proposal we would then collect a deposit after the windows were measured by me This customer is claiming that we demanded to be paid before we arrived the first time Republic Windows and Doors has been in business for years in California and has never employed that methodologyWe simply don't do business in this manner We apologize for any misunderstanding this customer had with us [redacted] President Republic Windows and Doors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are sorry to read that the owner,Mr [redacted] will not accept and take responsibility for the actions of his employeeWe definately did not confuse his company with another as we kept very good records of who we talked with which included his admitted salesman, ***The reason [redacted] did not repsond to our house was on the date of the appointment we canceled when [redacted] demnaded a check for his services if he did come to our houseAs a result of Mr [redacted] 's reponse we would not be willing to do buisness with this company Regards, [redacted]
This is [redacted] and I am the owner of The Republic CompaniesWhen we meet with a customer the first ***e and in this case this customer referenced ***, we meet and talk about the windows and take measurements for pricing purposesThis is the initial sales callAt that time if the customer wants us to actually proceed with the ordering of the windows, I would then schedule a time where I would personally go to the house and take the final measurements for fit and then would collect a deposit from the customerIn this case, we did not go to the house for an initial sales call and did not go to the house for the second final measurementsWe did not do any business with this customer and believe they are confusing us with some other company If the customer would like to call me to discuss what happened, I would be happy to discuss itMy personal cell number is [redacted] [redacted] Republic Companies
When my sales consultant met with [redacted] in early June, he took the measurements of the windows and gave her an estimate for the entire house of windows in the triple pane windowsShe accepted the pricing, signed the proposal and then we scheduled a time for me to do the final measurements which I didShortly after that we installed the windows in ***'s home and did a great job of installation [redacted] called our office a week or so later complaining of sound coming through her windows that was worse than when she had her old windowsShe now contends that she told my sales consultant and me that sound was the major reason for changing out her windowsNeither my sales consultant or me can recall her discussion and importance she now places on sound with her new windowsWe have procedures in place when a customer indicates sound is an issue and we make sure it is written on the contract and it is written on the file jacket to make sure that everyone is aware that the windows need to address soundThere is no such indication on her contractHer finance company called me about the same issue and asked me how we handle sound concernsThe procedure is the same is all cases I offered to change out ***'s entire house to laminated glass which is the best we can offer to decrease the sound coming through the windowsI asked her to pay for the glass and I would pay for the laborShe told me that she would not pay any more money for the windowsHowever if she had talked about a sound package in the beginning, the pricing would have been differentI stand ready to help her with this offer if she is so inclined to do soI would caution that even though we change the glass to laminated, the amount of sound might still be unacceptable to herHowever, it is the best glass package we can offer her [redacted] need only call our office and we would help her [redacted] Republic Window and Doors President
We installed the windows that the customer ordered The kitchen window that sheis talking about in her complaint was installed inside the metal frame like all thewindows we install that have metal framesHer father claimed to be a contractor and told her that that wasn't the correct way to install the window When I met with her I measured the window to the size needed so we could pull the frameWhen we returned with the new window, we removed the frame and installed the new window at our cost We did not charge extra for the new windowThe customer thought that the area aroundthe window was still to large and told us that we were installing the window incorrectlyThe customer was wrong in this case and the installation was done correctly.We attempted to help her with the windows that felt hard to open She claimed that they were out of adjustmentThe house they live in is years old and the original windows wereseverely out of square when we arrived for the install We did the best we could to get them installed and work properlyThe adjustments she is describing in her complaint were not necessaryWindow with new weather stripping and balancers cause the window to be a bit stiffer than an old window the new windowThe windows take some force to open and close because of the mechanical design of the windowsThe old wood windows m er home had no weather stripping or balancers to keep the windows in place Yes the windows are a bit stiffer and harder to open by designAs for the money issue she paid me in full and kept no money backI did not charge her for the additionalwindow which should have cost her $dollarsRepublic did a good job helping this customerWe have not heard from this customer since our meeting and believe this complaint to be resolved.Sincerely, [redacted]
We installed the windows that the customer ordered. The kitchen window that sheis talking about in her complaint was installed inside the metal frame like all thewindows we install that have metal frames. Her father claimed to be a contractor and... told her that that wasn't the correct way to install the window When I met with her I measured the window to the size needed so we could pull the frame. When we returned with the new window, we removed the frame and installed the new window at our cost. We did not charge extra for the new window. The customer thought that the area aroundthe window was still to large and told us that we were installing the window incorrectly. The customer was wrong in this case and the installation was done correctly.We attempted to help her with the windows that felt hard to open. She claimed that they were out of adjustment. The house they live in is 75 years old and the original windows wereseverely out of square when we arrived for the install. We did the best we could to get them installed and work properly. The adjustments she is describing in her complaint were not necessary. Window with new weather stripping and balancers cause the window to be a bit stiffer than an old window the new window. The windows take some force to open and close because of the mechanical design of the windows. The old wood windows m er home had no weather stripping or balancers to keep the windows in place. Yes the windows are a bit stiffer and harder to open by design. As for the money issue she paid me in full and kept no money back. I did not charge her for the additionalwindow which should have cost her $700 dollars. Republic did a good job helping this customerWe have not heard from this customer since our meeting and believe this complaint to be resolved. Sincerely, [redacted]
Our company policy is not and never has been to collect a check prior to services rendered until the proposal has been acceptedWe would need to measure the windows and doors and then submit a proposalUpon acceptance of the proposal we would then collect a deposit after the windows were measured by me This customer is claiming that we demanded to be paid before we arrived the first time Republic Windows and Doors has been in business for years in California and has never employed that methodologyWe simply don't do business in this manner We apologize for any misunderstanding this customer had with us [redacted] President Republic Windows and Doors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are sorry to read that the owner,Mr [redacted] will not accept and take responsibility for the actions of his employeeWe definately did not confuse his company with another as we kept very good records of who we talked with which included his admitted salesman, ***The reason [redacted] did not repsond to our house was on the date of the appointment we canceled when [redacted] demnaded a check for his services if he did come to our houseAs a result of Mr [redacted] 's reponse we would not be willing to do buisness with this company Regards, [redacted]
This is [redacted] and I am the owner of The Republic CompaniesWhen we meet with a customer the first ***e and in this case this customer referenced ***, we meet and talk about the windows and take measurements for pricing purposesThis is the initial sales callAt that time if the customer wants us to actually proceed with the ordering of the windows, I would then schedule a time where I would personally go to the house and take the final measurements for fit and then would collect a deposit from the customerIn this case, we did not go to the house for an initial sales call and did not go to the house for the second final measurementsWe did not do any business with this customer and believe they are confusing us with some other company If the customer would like to call me to discuss what happened, I would be happy to discuss itMy personal cell number is [redacted] [redacted] Republic Companies